Otis Elevator Company

Started scheduling in March for an inspection due in April, after multiple scheduled dates missed by OTIS, including no-call/no-shows, the inspection was finally completed...in the middle of July by which time county violations had been issued. OTIS was difficult to reach and communicate with during the process and was also unable to accommodate a fast reschedule after missing several planned visits.

We had a problem with our elevator this morning. I called Otis and they said that the technician will be there in about 4 hours. He arrived earlier than planned. Later in the evening the Elevator stopped again. Jeremy was back here within 15 minutes! Excellent because i had to of my associates stuck on it. He returned and did another complete diagnostics on the Elevator. Jeremy was very professional. Otis keep up the good work.

This is the second time within about a year that it takes more than 6 weeks to repair an elevator.

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