Qype User (craigs…)
Yelp
I had planned a long weekend away so had booked this in the expectation of a pleasant weekend away. On arrival at the hotel our initial impression was good, the outside appearance of the hotel with its castellations seemed to make its mark, the receptionist who greeted us was friendly professional. Our room initially seemed OK however on closer inspection we had to ask the staff to change the hospitality tray as it hadn't been cleaned properly in days (it wasn't just remnants of detritus from the previous guest). The Bathroom was in great need of a thorough clean and update (again I had to ask in the morning that the bathroom be cleaned including the black mould that must have been there for weeks). I had assumed Digital TV had reached Otterburn however unfortunaltley our TV only got 4 channels so had to suffer CBBC's or T4 in the morning (never thought I would have missed Andrew Marr in a morning till then) not that I go away to watch TV but sometimes its nice to catch up with events in a morning. We ate twice here once in the Stables bar and the next night in the Hotel Restaurant both times we enjoyed the food and the service was excellent. Breakfast was fine, however it would have been better had one member of staff notice and removed the rotting apple (yes I did say rotting) from the fruit selection on the breakfast bar. After my partner removed it and left it on the side it still remained there throughout the rest of the morning. I would say that on the whole the hotel is understaffed and although all the staff who were there are pleasant and helpful, the maintenance and standards of hygiene are well below expectations. No I will not be returning here !!!
