katieweeen 1.
Yelp
Usually, when going to a restaurant on a Friday night, you'll find a packed house, slow service, maybe even a longer wait to be seated. This wasn't the case though. It was a Tuesday night around six.
You would think that given the day and time of coming to Otto's that it should be relatively quick service. Not saying that my group wanted fast service(we weren't in a rush) but we didn't want to be miserable sitting there at our table hoping our waitress didn't forget about us.
We walk in, seated very quickly, and then our waitress came by to take our drink orders. It takes about 5 or so minutes for her to come back with our simple order of 3 waters. After she sets down the drinks she goes away. Maybe to take care of another table? We didn't know because we were one of the only tables being served just by her. A total of 3 other coworkers are serving and taking care of other tables, and our waitress doesn't seem to show. She does eventually, takes our order(calzone with ricotta and pepperoni, baked cheese ravioli, and a turkey melt) "I'll put that in right for you!" she said, then walks away.
Because of what we ordered, we expected it to take a little longer than we wanted, but again we were in no rush. That was when the food came out. She brings our plates and everything, and two of us ask for ranch(for the fries) and bread/butter(because it's "included" with the meal) seems like a simple and easy request. Apparently not because she said she would put it in, but it was never executed. The calzone was good, the ravioli was also good. The fries and turkey melt, however, were another story. The fries were actually cold. We couldn't even say that they were the tiniest bit of warm, just cold. Another thing to add, was that she never even visited us to see how our food was, which made getting our bread and ranch harder.
It wasn't until when she came to our table to ask if we wanted boxes, also saying that she realized she didn't get our bread. She completely forgot about the ranch, and only mentioned the bread while saying she was sorry she forgot. We just asked for two boxes and the check, and we got out of there. Overall, all these happenings have made us give Otto's a single 2 stars. I don't believe we'll be coming back.