Viktoria
Google
I wanted to extend my sincere gratitude for the incredible hospitality during my recent three-week stay at your beautiful hotel, Outrigger Beachcomber, in Waikīkī. From the moment I arrived, I felt welcomed and well cared for. Your staff’s warmth, professionalism, and attention to detail made a lasting impression.
The customer service I received during my stay was truly outstanding. The front desk staff were consistently warm, welcoming, and helpful — always ready with a smile and quick to assist with any questions or requests.
A special shoutout to Kiana and Carleen and their managers Aira and Daniel!!
Thank you for your patience and flexibility in accommodating my requests for an extended stay. Every single time I needed something from suggestions for nearby nail salons to needing extra coat hangers in the room to handling sensitive dry cleaning requests - front desk associates were there with a smile and prompt solution and assistance for all my requests and inquiries. Thank you for going above and beyond to make everything seamless!!
You are a fantastic team!!!
I would also like to mention that the housekeeping service provided by Lynn and Fina was phenomenal!!! My room was always impeccably clean, thoughtfully organized, and refreshed with care. I had thrown a satin scarf on my bed carelessly one morning as I was in a rush to catch an island tour. Lynn was in charge of servicing my room that day. Upon my return I noticed the scarf was carefully folded into a heart shape and placed on top of my neatly made bed. That sweet, little gesture touched my heart deeply - it truly showed me how cared for I was at the Beachcomber. Lynn, thank you for looking after my things with such care 💖 (I have attached a photo of your little creation). The final week of my stay I had been moved to the 21st floor where Fina was in charge of housekeeping my room. Her hospitality was as equally warm and caring 💖 !! On my first day in the new room, I found two individually wrapped pineapple gummies accompanied by a sweet welcome note. I actually brought these back home to Canada with me and shared with my dad, who absolutely loved them :) That was Fina's way of spreading Hawaiian aloha all the way to the North :)
Mahalo, Lynn and Fina!
Throughout my three-week stay, I ended up extending my visit one week at a time as I was planning on the go. Each time, the front desk team was incredibly accommodating — even with the weekly room changes, the front desk managers, Aira and Daniel, ensured I always had a room of the same high quality, with a beautiful partial ocean view. I truly appreciated their effort to maintain that consistency and comfort, which made my extended stay feel seamless and stress-free.
Thank you, Outrigger! Every member of your staff I encountered — from the bellman to the front desk manager to the housekeeping team — was truly outstanding. They are the reason I decided to spend my 3-week vacation at your establishment instead of other hotels. I wish the front desk managers Aira and Daniel, as well as front desk associates Kiana and Carleen along with housekeeping ladies Lynn and Fina, continued professional success in the future!
You are truly stars ✨✨✨
I sincerely hope this review comes to the attention of upper management so the exceptional service and dedication of these employees can be properly acknowledged and rewarded.