OUTRIGGER Waikīkī Paradise Hotel

We stayed in #610 & its was fantastic! Love the carpet in the hallways & everything was clean & the room spacious. Cassandra was wonderful at reception & checked us in early which was much appreciated after a long day/flight. The only negative with our room was that the shower was a triangle & very small with the shower head in a corner that made it extremely hard to use as the water pressure was also not great. The pool area is lovely but pool very small. The gym was large & AC great. The location is fantastic with lots of shops/restaurants very close.

Great place to stay at Waikiki Beach! A five-minute walk to the beach which has bathrooms and a place to wash the sand off your body and feet. There is also street access to the elevators so that you don’t have to walk in the lobby with your beach gear on display. The coffee machine with complimentary kcups was a nice treat! We would go back!

Nice staff. Room smells like cigarettes smoked in Y2K. Hair trimmings on the sink. Took a towel to the beach from the room. The beach smelled like cigarettes from 25 years ago (yes, it's the towel). I understand this place isn't expensive. But the reviews are over 9. Why? I've stayed in ~40 hotels this year. This one is the bottom of the barrel. Honestly a motel in Loveland Colorado is nicer. Location is good. But it's time to spend some money, capex. Management , hello? And hair trimmings on the sink. I mean it's gross right? Trying to ignore the signs. There are so many signs.

Update #2 as of Nov 27 Since my initial experience, I want to sincerely highlight how impressed we’ve been with the care, kindness, and genuine hospitality shown by the team. From the first aloha to the last mahalo, the staff consistently went out of their way to ensure our family felt supported and comfortable. Their attentiveness—especially with us traveling with an 11-month-old—has truly stood out. Every interaction has been warm, thoughtful, and reflective of the high standards we’ve always heard about. We truly appreciate all the effort the team put in, and because of this experience, we would absolutely stay here again in the future. Update to original 1-star review (as of Nov 23): I want to acknowledge that the hotel did their best to help after the initial issues. The manager from customer service was incredibly understanding and empathetic, and even offered a room upgrade. Although the layout of the suite didn’t work for our family and we ultimately stayed in our original room, we truly appreciated the gesture and want to be clear that we were not unappreciative or perceived as demanding. Thank you to the team for trying to make things right—we’re simply here to enjoy our vacation and the paradise that is Hawaiʻi. Original review (Nov 22): I booked a King Room with Waikīkī view through Expedia for a 5-night stay, specifically because the listing clearly showed a bathroom with a tub/shower combo. Traveling with an 11-month-old, this detail wasn’t optional—it was essential. The room photos were a major reason I chose this hotel over others. After a very slow check-in process despite arriving in the afternoon, we finally got to our room only to find that the bathroom looked nothing like what was advertised. While the king bed and city view were as expected, the bathroom had a tiny 3ft x 3ft standing shower, which is completely impractical for a family with a baby. I immediately spoke with the hotel, only to be told that they have a very limited number of rooms with a bathtub/shower combo and that all of them were already occupied. This was incredibly frustrating, especially since the photos displayed during booking suggested otherwise. If these rooms are so limited, the hotel should be transparent about that, rather than presenting them as the standard. I reached out to Expedia that night and they were quick to support and they advised me to speak with the front desk the next morning to explore options of a room change; I wasn’t holding my breath as I knew rooms were limited. Expedia offered a resolution on their end, which I truly appreciate. However, what happened next left me even more frustrated; we received an unnecessary, poorly timed, and frankly unprofessional call at 12:30am from the front desk. I can only assume it was some sort of follow-up, but again, the timing was completely unacceptable. The call woke up my entire family, including my baby, who then cried and took over an hour to settle back to sleep. There is absolutely no reason this could not have waited until morning, or been directed to my cell where a voicemail could have been left. It was intrusive and extremely inconsiderate Outrigger has always come highly recommended by friends and family for its service, warmth, and high standards. But with four nights still ahead, this experience so far has already left a sour taste. I’m quite disappointed as I simply expected the level of professionalism and accuracy that the Outrigger brand is known for. Unfortunately, this stay has been a deeply disappointing start today the least.

We stayed for four nights. Room prices were reasonable for the amenities and location. You are a 3 -5 min walk from the beach. You can take towels anywhere. Pool is beautiful. Whole place is very clean. Service is excellent. Views are lovely. It is worth saving the extra money to stay a tiny bit off the beach, in my opinion.

Sasha was truly one of the highlights of our stay at the Outrigger Waikiki. We were staying on the penthouse floor, and she kept our room consistently clean, organized, and fresh smelling throughout our trip. Her attention to detail and care made a noticeable difference and added a sense of comfort and ease to our stay. Coming back each day to such a well maintained space was genuinely appreciated, especially while traveling.||That said, it is worth noting that the room itself was quite small, and the walls are very thin. We could clearly hear even soft conversations from neighboring rooms, which impacted our ability to fully relax at times.||Additionally, the fire alarm went off twice during our stay, both times around 5 am. It felt excessive and disruptive, and almost like a system malfunction rather than a true emergency or one off issue.||Despite these challenges, Sasha’s exceptional service stood out and helped make the experience far more positive overall. She is a true asset to the Outrigger Waikiki team, and we are very grateful for the care she put into our stay. If we return, we’ll be requesting her floor again. Mahalo nui loa, Sasha!!!!

Loved our latest stay at the Outrigger Paradise. The recent renovations are amazing especially the open air lobby. The staff was friendly and helpful like always. Special shoutout to our new Hawaiian friend Shandon in the pool and fitness area. Really made my wife and I feel welcome. Will definitely come back again.

Fantastic hotel had key access to elevators and gave us a good discount for being a participant in the Honolulu Marathon . The pool and hot tube were kept cleaned everyday. Our rooms was a perfect size and kept clean by Marylene she provided fresh towels daily. The hotel had to restaurants constantly located right next to it we only tried one of them and it was good also provided a 15% discount.

Honestly, not bad. Location is awesome. There's ABC around every corner + target right next door so it's fine even if you forgot to bring toiletries (face wash, toothbrush, etc). The location itself is 5 stars. Room is a bit small, but they designed the space well so it doesn't feel cramped. I don't really like how the walking entrance to the parking garage is structured. You'd have to go up/down a small set of stairs. It's a bit difficult if you have a lot of luggage. The lobby is not on the ground floor, you have to either take steps or elevator. If you have a car, the valet guy will guide you to the parking garage, and then you'd check in after. (I had asked if we could just park in the roundabout first while we check in.) Water was cold on first night so the front desk sent maintenance in to fix it the next day. No problem with shower for the next three nights. Fitness center was pretty nice, it has more than the basic hotel amenities (aka cardio machine and dumbbell). Parking is very expensive though. I thought it was $40, but it increased to $50 per night.

Overall nice looking hotel! Check in was easy. They did put an incidental hold on my credit card but that's to be expected. Restaurant attached to the hotel and a corner store right across the street which makes it so easy to get food since the hotel does not provide.

Was a great stay for our first time in Hawaii! More than anything the outstanding hospitality of the staff of this hotel made the stay outstanding! The team at the front desk always made sure whatever we needed from where to explore in Waikiki to new towels we received! Special shout out to Blayne who helped us (me and my wife on our 30th anniversary) plan our excursions while in Hawaii! He made us feel at home and like family!!! The team also made our visit special for our anniversary with a bottle of champagne on our last night Can't wait to go back to this hotel next year.

Love the area , comfortable and very convenient location in Waikiki. Conveniently next to international Market, shopping and eateries nearby.

Stayed here a million times with no problems except my last stay on November 29-Dec 1st 2024. Booked a one bedroom suite for my granddaughters birthday walked into a "newly renovated" room which was the size of a bedroom not worth the $600+ I paid. Asked to switch rooms and was given another shitty room. Was told by front desk staff I can upgrade to a different room but not until Saturday12pm. I checked back the next day and they told me not until 3pm. My parking pass also didn't work when I tried to get out I had to reverses and park and go back to the front desk. While checking out they told me my deposit would be released it's been almost 3 weeks so far and I haven't gotten my deposit. I called the bank and they told me the Hotel has it on hold util the end of the month. I called the hotel and Marylou said 25-30 business days mind you I stay there all the time and it usually takes 7-10 days. The front desk staffs attitude gave off a "too bad" attitude. Rooms are upgraded but I've stated in suites that are far more nicer and roomier. Not happy with the service I received that weekend.

Slightly disappointed. Room is cute, however there's no microwave or laundry service. I'm staying a lengthy period and was looking forward to both of those amenities. The walls are VERY THIN. There's large cracks underneath the door and on the sides(attached a picture) The lobby is currently in their old laundry room. Shower is super tiny and the tv has a VERY limited selection of channels. Pool is also incredibly small, but I like the amount of lounge chairs. Location wise, pretty great. Lots of food within walking distance.

Alright I rounded up because it's a solid 3.5 for me. Ive been here for 3 nights in a row and gonna check out tomorrow and overall the room has met every need and even exceeded in other ways. Complete transparency- the room is OLD and RUN DOWN. I'm currently on the 6th floor in a standard room. Aesthetically the nooks and crevices of this room are peeling, discolored, cracking. It almost feels like "glamping." Now why is this hotel great value? LOCATION, Service is great, ROOM IS CLEAN, water pressure perfect, with warm/hot water available instantly!! Our room also has a balcony, dressers, a mini fridge, and great AC. It's a knob where you pick low, medium, high or off. The medium setting rattles so it was either low or high which is all we needed. Now here's the part where I feel bamboozled, but I'm trying to help this hotel out because why not. The "Queen" sized bed is def not a queen, or a modern queen. It's more of a Full size. Also room came with 3 pillows and when I called for more they said they were out of pillows. (I bought 2 at target). Also bed is comfy at first but I did wake up with some pain. All in all would I recommend this hotel? For a budget friendly hotel yes and because location! Pros: walk to international marketplace around the corner, ABC, Kona Coffee Purveyors etc. and short walk to beach. Also our housekeeping service and Host Amy was excellent, she pleasantly greeted us every morning and always asked if we needed anything. That kind of service makes a difference. Tips: parking $35 a night in structure Resort fee $31 a day Coin Laundry Ice machine lobby level Pool under construction - can use sister hotel's pool

This place is in a great location! We love the convenience. Housekeeping is super nice and the room is really cute. Unfortunately the shower is tiny. There's no bath and worst of all there's hardly any hot water. I've had 2 hot showers in a 10 day period. I just have to rush because the water is barely Luke warm. Lots of construction going on everyday is slightly inconvenient but not a huge deal. There's no microwave which makes it hard in a 2 week period to eat any left overs. The wifi is super slow. I have to use a hotspot on my phone to get anything done. I was getting 4 megabytes per second. Overall it's an "okay" hotel in a great location.

Location, location, location. Our stay here amounted to 6 nights. Front desk service was efficient and courteous. Housekeeping staff were awesome getting your room cleaned and making sure you had the proper amount of towels and other toiletries. Restaurants, shopping and the beach are walking distance. There is a full fledge market right across the street, Waikiki Market on the 2nd level with ABC stores nearby. Parking is just off Kūhiō Street with the entrance right next to the coin laundry. My next visit to Waikiki will be back here for service and location. .

Stayed here for 4 nights. There is currently heavy construction taking place at the hotel. No real lobby and drilling and hammering constantly from about 8am-5pm. Sounded like it was directly over my room. Impossible to relax. Also the beds and pillows were super uncomfortable. Rooms are severely outdated. Only good thing it had going was the location easy walking distance to everything. Also the gym was super nice and lots of equipment. Will probably be a better hotel after all the renovation but in the meantime not worth dealing with all the construction inconveniences. Parking is also $40 a night.

The hotel is located in a great location in Waikiki. Walking distance to great food locations and the beach. I stayed here for the 2024 Hapalua Half Marathon weekend. There's currently heavy construction at the hotel but wasn't bothered by it. Had a corner room on the 14th floor with a view facing towards the international marketplace. The hotel lobby is in a small temporary place during construction and can only be accessed on Kuhio Ave. It was little inconvenient since the sidewalk is closed off on Kanekapolei street. The room was clean and lady was super nice with room cleaning service. I would stay here again based on location and pricing. I'm sure the main lobby will be very inviting once construction is complete.

Fairly convenient location, rooms are recently updated, less than 2 blocks from the beach. Many food options nearby.... Target is a block away

I start with the great part of the experience which is and was the customer service. Shout out to Angie at the front desk!!! We loved her! The team here was wonderful. Very welcoming, helpful, kind and the best part of our stay. With that being said I have to say that the room was quite dirty upon arrival. Toe nail clippings definitely not our own, stains and spills in cleaned and a weird pink residue on the ceiling of the bathroom. It's an older building too so I took note of the breaking items around the space and the door to the small balcony was very hard to open. The attention to cleanliness is what would prevent me from revisiting this place. Another part that was confusing is how many sister hotels there are. Our pool was not available and we were direct to the sister hotel who told us their hot tub was not working and sent us to yet again another sister hotel. At that point we gave up and went to the beach. Some things to note is that even though there is a fridge, there is no freezer. Coin laundry is available downstairs. And they had a spare room available for those who have an early checkout but a late flight home and need a shower.

This is an okay hotel. It's the mainland equivalent of a Motel 6 in terms of quality, cleanliness, and smells, but with a resort fee. The furniture is outdated (tan, rattan) but still functional, and probably older than me. The paintings look faded from sunlight, and a little depressing. The toilet is also super tiny, and is not a full sized shower. My room did not come with a bath. The shower could probably use some spot bleach treatments for mildew and grime, or new tiling. The shower only has a small soap holder, so if you have shampoo or conditioner, there's no where to put them other than on the floor. Things will fall off if you put anything other than a small soap on the shower soap holder. This was annoying because I don't want my bath products on the floor of a grimy shower. I think, if I were a tourist and on a tight budget, and needed just a place to sleep, this would be it. Otherwise, if you're looking for a honeymoon type hotel, I would 100% pass. I'm here in Honolulu for last minute personal business, and have never stayed in the heart of Waikiki, and it's alright. We booked through Expedia. The pics look decent online but it's really just meh. You can also definitely hear the bus and traffic with the balcony sliding door closed, and, sometimes your neighbors if they're blasting their TV. Parking is right after you pass the International Marketplace parking, it's kind of a sharp right turn, right before the coin laundry. The hotel takes your parking ticket stub, and gives you a parking card so you can tap for in and out entry privileges to the parking lot. This is super nice, because parking in Waikiki can be difficult to find. My room smelled like stale cigarettes with the AC running, and my bathroom faintly smelled of pee. But, I also have a super sensitive nose, so this might not be bothersome to others. This is a no-smoking hotel, but I suspect people smoke in the bathroom and the smoke gets sucked in and travels through the ventilation to other rooms. Would I come back? Probably not. I'll stick to the Prince Waikiki where I usually stay and not deviate from my tried and true hotel that I love because it's clean and not grimy and depressing.

Their customer service can't be beat!!! Although the hotel was under construction it was a lovely stay. The room was small but well appointed and clever use of space in the bathroom for a larger shower area. Convenient access to beach, and shopping and restaurants. No need for a rental car .... Except to explore the north shore. Had to ask for coffee services but all in all a great stay.

Beautiful Hotel. Stayed here for 3 night. Front Desk are so helpful getting us situated in our room. I am giving a high remark for Angie, she was so great. Very helpful. The staff are so helpful. The room are beautiful, decorations are very soothing. The lobby, parking garage are so well maintain. 24 hours security guard. Me and my husband felt so relaxed. I recommend these Hotel for everyone coming to Honolulu. Great job everyone.

Self quarantine myself after Las Vegas just in case . Just doing the responsible thing because lots of people in Vegas is without mask. Took a rapid test and my results was negative . Stayed at the Ohana East hotel very nice and clean for a older hotel. Got upgraded to a bigger room because of Kamaaina rates. King bed , sofa , tables w/chairs , ice box was nice and a little shower. For the price of $110 per night it was well worth it. I shopped around and mostly all the hotels in Waikiki runs from $129 and up. Highway robbery being Kamaaina you would think the rate would be a lot cheaper but I guess not. That is why lots of local people don't do a staycation lol. Support local

We were in Room 1700 for 4 nights early February 2024.  We've stayed at this hotel back in 2011 so it's been a long while.  They said this wing has just been renovated. Well, they were still doing some construction. One afternoon we came back early to rest and there was all this construction noise.  This room is also next to the Express elevator where it only goes to floor 15 and up. It was great till everyone else who takes this elevator with their LOUD chatter right outside our door.  The room has a chair but not a desk.  I had to make shift with the ironing board to do some work with the laptop.  It would also be nice to have a full length mirror in the room, in addition to the small one in the bathroom. You are in the heart of Waikiki walking distance to many food choices, shops and not too far from the beach.  But it also comes with a lot of street noise.  Parking is $40 a day.  4 stars for the location, but 3 overall.

No complaints! Affordable and near the beach ! Staff is very friendly ! Loved that there's a hot tub and pool the area was very clean

We stayed on the 14th floor in a suite. They had construction on the 15th floor that would start every day at 7am. I couldn't sleep in one day. I would be woken up by hammering, drilling, and dragging materials. The rooms are also outdated. I really regret staying here.

Location, Location, Location. This hotel needs a renovation soon. The rooms are tired and worn, parking is a nightmare and extremely limited. But what it lacks is made up in other places. Centrally located in Waikiki off Kuhio Ave., this hotel has good access to shopping and the beach. The staff is super friendly and accommodating. Made repairs to my room promptly. Shout out to Lin Heung for her smile every morning and making my stay clean and comfortable. Lin epitomizes the Aloha Spirit. I enjoyed my balcony, but made the mistake of keeping it open one morning for the fresh air. I was visited by a pigeon that inspected my bags and left.

We are here right now and staying til next weds. Not impressed at all. No hot water for the first 2 days. We took cold showers. No ice machines available. One elevator working and every time the door opens, the small elevator is full. We have a 3 year old baby with a stroller so can't just take the stairs. Everyday there's something new.

This location was perfect! It was like I was on a mini Hawaii strip! Right across from the ABC STORE, walking distance to bars, food and the Waikiki beach! The staff were amazing, check in was fast and the balcony view was great. It has an older look but I knew what I signed up for! I would definitely stay here again

This hotel is centrally located, making it extremely convenient to get around. It is just a 5 mins walk to Waikiki Beach and many restaurants and shops along Kalakaua Ave. I liked their gym and that they have a microwave for guests to use in there. The staff at Ohana were all very friendly, especially Wai Heng, who was the housekeeper on our floor. She went above and beyond to make us feel comfortable.

Marilou and Sara are amazing. My now husband and I checked in on Tuesday 8/22/23. We told them we were getting married on 8/24/23. They were super nice and gave us tones of suggestions and get us a gift. On our wedding day, Marilou upgrade our room as a wedding gift. I definitely recommend this hotel. The staff were extremely helpful and friendly. They were so supportive. If you're ever in Waikiki, OHANA East by Outrigger is definitely a win win.

We had a great time staying at OHANA Waikiki East. All the staff goes above and beyond. Angie from the front desk assured our stay becomes worthwhile. She is beyond exceptional! Our housekeeper from our floor is also amazing! Lai Hung made sure our room is clean daily and even left me a sweet note. We truly appreciate Angie and Lai. My husband and I highly recommend staying here as we kept on coming back and not book our stay elsewhere. Not only that it is very convenient, budget friendly and close to everything, it always felt like we are their "OHANA" (family). We shall see you again very soon! Mahalo!

This place is amazing. From the cleanliness to the amazing staff. Yeu Wah was our trusted cleaning lady and she was spot on with everything, making us feel like we were walking in our rooms for the first time each day we were there. Let's talk about the front desk staff we dealt with, Sarah! She was amazing and very knowledgeable and helpful when we have questions on where to go since we weren't local. This hotel is definitely A+ in my book. Also the view and location is prime. Will definitely be coming back again.

Great shower pressure and hot water. The pool was just redone and is awesome. Our housekeeping services were fast and on top of things. My wife and I went out on our small balcony and the sliding door malfunctioned and locked behind us. After 28 minutes of trying to open it and calling the front desk without answer I managed to pull it open. The front desk did not seem to sympathize even though this caused my wife had a panic attack during our anniversary. The best they could do was take two days of cleaning fees off our account. I'd be willing to leave a 5 star review if they had dealt with our situation more personably but I got the vibe they don't care about guest experience.

No major issues but doesn't go above and beyond either. It's not a bad deal consider Hawaii prices and you're within walking distance of Wakiki and lots of gift shopping options nearby not to mention being halfway between the Airport and Hanauma. The place feels a bit old and charges an additional resort fee and breakfast is not free - there's a restaurant right by the lobby. But I've seen plenty of worse and more expensive places. The elevator also is a bit awkward especially if your reflexes aren't that great since you need to place your card on the reader to select a floora before the elevator starts to move without your request.

Angie, Cassandra,Jessie, Marilou, Sarah, and i didn't get the other front desk "Dream Team"members, housekeeping all the way to the bellman cut no corners in performing outstanding services. We will return. You won't be disappointed if you are in their hands. Tell them I sent you!! This is an aged hotel but very nice and clean. I'd give it a 5 star if it was a tad bit updated. If you're like me and didn't come to stay in a classy room the whole time while vacationing this will defiantly be a great place to stay!

Who would have thought that the housekeeping service would have made our stay the absolute BEST?!? Wai Heng greeted us every single morning with the warmest smile and wonderful conversations. Because of her and her alone, she made our stay at the Outrigger East, the very best. Thank you Wai for taking the time to say hello to us and ensuring we were always ok in our room. Hopefully we will see you one day on a journey to Hong Kong! Your friends from 1116, xoxo

Good value for the price. Not the fanciest but friendly staff, clean rooms, hot water with a small fridge, microwave, small kitchenette. The only thing missing was that the pool was emptied when we were there. We enjoyed the breakfast vouchers for the cafe downstairs, the coffee was great!

Wonderful service and a great start to my vacation. The hotel is located just a few minutes walk from the beach. Bus stop to Diamond Head is right in front of the hotel. All the best restaurants are just a few steps away. The rooms are clean, maintained well, and are cozy. Quality of service, friendliness of reception, and location are the best part of the hotel.

Kama'aina, yet did not treat me as "Ohana" like it says all over the site. I read good reviews for locals/residents. I took a chance but it was too good to be true. They downgraded my room apparently because I did not have an credit card... website says guaranteed accept credit AND debit. She did not quite except my debit card asking me for credit or different cards and that she would have to use a deposit fee of $50 onto my account. They should have a fine print somewhere so we know. Be aware of security. Tall built security was rude...Unprofessional!!! - "Who's the guest can I speak to the guest. This is not a warning, this is your first and last time. One more time I come back you going get kicked out." I was calm I let him yell at me all I did was apologize multiple times. "You know what turn off the music too." And that's exactly what I did. It was not loud at all. He could have came with a nicer tone, told me in a better way. That one thing, but to be harassed and threatened that is not acceptable. Place is old and outdated. Make soundproof rooms if that's the case. Normal talking level was already loud if you pass or stand right outside. It was not even a noise complaint, it was power trip. About 10-15 minutes he came back again. I was in the middle of taking PHOTOS. Knocking viscously! I wasn't having it. I was flabbergasted. Before he even said anything I straight up said "there's no noise, I'm not making any noise at all." He looked at me, did not say a word, and he continued to walk away checking for noise down the hall... Unreal. Because I'm right. That's harassment. That's how they treat kama'aina?? Local to local? Regardless no one should be treated this way. Not worth your money if you can't have a staycation. No point of kama'aina offers. First they finessed me for the Waikiki view room, then getting threatened and harassed from a security. I understand doing his job, but do better. There's better ways approaching a room, keep the noise down. At the end of the day I am paying to stay relax, enjoy, and have fun just like any other tourist there. My overall experience 0/10. Wasted money. I got first and last "warning" this is going to be my first and last time here.

I honestly really liked the Ohana Waikiki East by Outrigger. We booked a hotel and airport transfer through Costco and this was one of the lower price options when we were looking. We weren't really sure what to expect since some of the reviews had been mixed. But we are so glad that we booked here! The entrance is up an escalator from the street which was the first time I had seen that. From the moment we walked in we were greeted by the hotel staff and were checked in with ease. The hotel staff were incredibly sweet, professional, friendly. They took an interest in my sister and I and my nephew. The check in process was very easy and when we added a rental car a few days later they were great about it! My nephew wanted a room on the highest floor we could get. So I asked and they were able to accommodate the 16th floor. My nephew it was thrilled. The room was absolutely gorgeous and we had a beautiful view of Waikiki beach. There was a small balcony with two chairs and a table. The beds were not the most comfortable. They were a little springy. The furnishings were a little outdated but the room was large enough for us to bring a twin size blowup mattress for my nephew so everyone had their own bed. The cleaning staff asked that they are able to freshen the room every three days which was very nice and they constantly made sure that we had enough towels or anything else that we required. My only real issue with the hotel was the noise. There was a lot of noise and you could hear everything. We were about three rooms down from the elevators and we can hear them all night. You could also hear toilet flushing and people talking through the walls. There was one fight between two guests in room on our floor Which spilled out into the hallway. We called The front desk and they immediately sent up security. The parking is fine, we had one night where we had to park in the overflow parking but that is still in the garage but it's connected to the hotel. The hotel is wonderfully located in Waikiki and was close to absolutely everything needed. There is a convenient store across the street where you can get bottled water, food, I guess or everything you could possibly need. I would absolutely stay here again if returning to Oahu.

Definitely is not a resort, the place is dated and not beautiful BUT the location is great!! Good customer service and room service. It's decent and if you are going on vacation you'll be out all the time and literally used to go get ready and sleep so who needs fancy to do that! The place is walking distance to the Waikiki Brahma and all the restaurants and stores. You can't beat that! I recommend this place because it's perfect location and eve has their own little coffee shop and restaurant like I said it's little and my friends said it was good. I didn't try it so i dont know. I'm giving four stars because we weren't able to use the swimming pool and they sent us to their sister location to use the pool ant that was a better hotel but we had to walk several blocks to go swimming at the pool and the pool was so small and dirty.

Hotel was convenient around the area. And they have discounted for parking for locals. I would stay here again if I need to. Front desk was nice and diligent on getting us checked in.

All hotel staff are friendly and helpful, especially Marilou at the front desk!! She is so awesome, very welcoming, friendly and accommodating. She is the reason why I appreciate this hotel and am enjoying our stay. Check in was quick and informative. Marilou has excellent customer service and great recommendations. There is a Cute little cafe in the lobby for coffee and breakfast and japanese restaurant and pizza spot for dinner. I will definitely be returning and do recommend this cute lil hotel. Not fancy but simple decor is still great. Room very clean and refreshed daily. AC cold and easily adjustable. Great location with lots of little eateries and sundry shops near by in walking distance.

The front desk is helpful, however room 300 is built with the elevator cut into the room behind the bed headboard so it sounds like a freight train behind your head while you are trying to sleep at night. A storage room would make more sense in this space.

Kalani If you cross paths with a bellman named Kalani at the Ohana, consider yourself blessed. this is the most aloha man I've had the privilege to meet on this island to date. Kind, smiling and a brightener of days, this guy single handedly earns the hotel 5 stars.

We just did a staycation there 2/19 to the 21 /2024 celebrating my Birthday this trip was a little disappointing the place is under construction very noisy I asked for early check in and was not given that. The desk clerk informed me check in was at 3: PM so we walked around ate lunch and waited until three only to be told my room wasn't available yet and said it would be ready in 15 minutes but at 3:30 I went back to the desk and only then was I given my room and keys I was on the 9th floor and it sounded like they were working in one of the rooms right next to mine It was really noisy I had stayed there before last year and then the pool was under construction I will not be staying there in the near future so sad because it's conveniently located cheaper doesn't mean better spend a little more and get something nice

Great location in downtown Waikiki, super close walk to the beach. Didn't have a pool due to construction but did let us access a pool at a different hotel. Great hotel if you don't mind walking a couple blocks to the beach! Our housekeeper Amy is a rockstar, so sweet and attentive during our stay. The front desk staff were all lovely and funny too!

Ohana East Hotel is a cute little hotel with an exceptional customer service! It's a bit dated and it can use new furnitures. What comes through for this hotel is how clean it is and the welcoming staff. Marilou checked us in, she's friendly, warm, and received us well! The hotel is walking distance to the beach and close to all the restaurants. I paid a decent price for three rooms and we are not disappointed. I would got back here again.

Had a wonderful stay here. First and foremost are the staff. I have stayed at the Sheraton and Marriott before, but the attention to detail and making sure their guest are taken care of is what separates Ohana East from the brand name hotels. I felt welcomed here. Even though the rooms are a but outdated, I would come back to this hotel again for their hospitality from the beginning of our trip til the end. Also, it is within walking distance from the beach, International Market place is next door and right across from Waikiki Martket place. We walked to the zoo, and Rainbow Drive In and Ala Moana Market Place. ( 38 min walk) and it is doable. I highly recommend Ohana East and thank you to all of the staff at Ohana

The staff was absolutely wonderful. They went above and beyond to accommodate me and and my two friends. The beds could have been a bit more comfortable, but would definitely stay here again.

My family and I had such a positive experience! OHANA means family in Hawaiian and we definitely felt like family. The staff was hospitable and we felt like all of our needs were addressed in a timely manner. We highly recommend and will visit again as soon as we can.

Let me start this review with the following facts: I've been to the Hawaiian Islands 4 times and stayed at accommodations in a wide range of prices and quality from the Grand Wailea, other Outrigger properties, Hilton Garden Properties, and small Inns. Our visit to the OHANA Waikiki East by Outrigger was THE MOST disappointing property we've ever stayed at. I cannot comprehend how this place gets 3 or more stars and guest ratings 7 or above. Especially if you put it on the scale of a 5-star resort or even other surrounding properties in Oahu. At BEST this is a Motel 6 or less. I would never have even tried to compare the two, but I just was not expecting a dump - our rooms looked nothing like the pictures. I was expecting (based on reviews), outdated but clean and friendly. Got everything BUT that. I will not call the desk attendant rude, but she certainly was not friendly. I booked through Priceline but looked on multiple sites for prices/reviews. When we arrived (family of 6, 3 rooms booked), the first this that hit me was the lobby area smelled like a locker room and was filthy. The doors to the "café" looked like they hadn't been cleaned in years. The floors are dingy and stained. We checked in and got our room assignments and accepted the $35 per night, per room "resort fee". The pool was inoperable, so I asked what that covered and was told, "the small blue bag we were given (about .25 cents worth) the rooms safe and internet. Really? The elevator was even worse than the lobby and I could hardly breathe and dirty. The hallways were scuffed, had long scrapes and dirty and looked like it had been years since they had seen paint. The room was at least 90 degrees and it worse if we tried to vent by opening the door. There was no bedspread and the AC put out no cold air. We went back down and received, an "upgrade" and it wasn't much better. Mold everywhere in the bathrooms and stains on the floors. We all had rooms with similar issues. Unfortunately, due to the time of day, we had to stay the first night of our PREPAID rooms but left as early as possible for another hotel the next morning - forfeiting our 2nd nights stay - it truly was that bad. I will give the desk attendant a kudos for refunding our parking and "resort fees" so, thank you for that. As comparison, the next hotel - just down the block and booked last minute, was truly deserving of a 4 plus rating - a paradise just slightly more than what I had paid for this one. (Hilton Hawaiian Village Waikiki Beach). I'm sure that someone will say I (our family) was not realistic in my (our) expectations, or that I'm overly picky...not this case. This was just not worth the money and the reviews are wrong. Be warned.

First, positives. Location is amazing, it cannot get any better for the price I paid for a hotel room. It is literally steps away from the famous Waikiki Beach. And it's very easy to find. Very close to international markets and famous Kalakaua avenue. There are stores, restaurants and markets around the hotel. Check in was very easy. Hotel staff was super friendly and helpful. I loved the water fountain to fill my water bottles for free. Resort fee was little high and you only get a beach towel a day. I have reserved my hotel room using a vacation package from my website, and it was cheaper than regular price. I was wondering what is the catch. I learned the catch when I arrived. It was one of the noisy rooms next to elevators. All night I listened elevators going up and down. These rooms are either with room numbers ending 00 or 30. I also felt sorry for elevators, never knew they work nonstop 24 hours a day. I tried to change but I was offered first floor with no view so I decided to stay higher floor next to elevator. Anyways, at least I paid less. There is construction going on at one side of the hotel so make sure you stay on other side. Pool and hot tub was under construction but they offered free entrance to their sister hotel which I had no time to use. There is coin laundry outside on first floor if needed. Internet worked very nicely. Hot water was super hot. Coffee and tea was plenty. There was a mini fridge in the room. TV had decent channels. Bed was comfy. They offered room cleaning every day but I declined. I did not use parking, but I saw people coming with cars. My room was partial ocean view with balcony. I suggest balcony, nice to sit outside and watch city lights. I even saw a gorgeous rainbow from balcony one morning. Room also have safe box, hair dryer and iron. Rooms covered with carpet, little outdated but very clean.

This has been the WORST hotel ever. I will NEVER stay here again. I don't know where to begin with all the wrong bad things that we experienced at this dump. Check-in went smooth. Arriving in our room (#710) was fine. As the elevator door opened, there was an old smell that hit your face. Yuck. I started sterilizing the room with Lysol & Clorox wipes. I went to the tiny fridge to clean it, and it had strains of hair on it and WORST of all inside it. I got upset instantly. Took a shower, and the ceiling started leaking. The bed got soaked!!! Went to the front desk and had to move to another room (#929). The room was the view of other hotel roof tops. I spoke to Jesse, who was the manager on duty. She was nice and credited me the resort fees ($127). She moved us again to another room (#1616), which gave our view back. While sterilizing this room, there was hair on the beds and in the fridge again. I said, "What the HELL?? Part of the shower door fell off. There were mosquitoes in the room. Someone came to spray gir the mosquitoes, and someone else came yo fix the shower door. There is so much more, but I don't have enough space. This is NOT the ideal stay for any vacation. I tried to take pictures to capture each issue, but I was livid. Not recommended to stay.