Overlander Mountain Lodge

When you're only paying $100-$200/night you can overlook a few things, but at a whopping $500/night you expect excellent service, high standards, and the rooms to be well thought out. Neither of which are the case here. We booked over the phone, I specified it was for my birthday and was told "we'll do something special for you" for dinner, and took the early check in note. None of that happened. In fact there was no reservation made and we couldn't check in early as no one made any note. After some stress, I was told they were able to secure a table (this was hilarious because when we went for dinner there were plenty of empty tables the whole time we were there). The food is great actually, but the service is appalling. Took several minutes to get a high chair for my toddler, despite telling the front desk who will be joining. Waiter wasn't experienced or refined. No birthday cake/dessert (which is fine, but don't promise "something special" and not deliver). This last point is an example of what distinguishes the thoughtfulness and care taken at places with excellent service vs places with poor service. The views and terrace are beautiful. The room had no tv though, and when I complained about this I was told "it's listed online when you book", I said I booked over the phone and let them know I have kids - you'd think they'd mention it? The room also didn't have chairs or a table so there's nowhere to sit and eat. I would not come here again. If you're going to charge $500/night, people expect immaculate service, attention to details, and tvs in rooms at the minimum.

We were looking for a quiet place to spend some family time in the winter. Overlander Lodge fit the bill. The reception area was being renovated during our stay but we do interact with staff over the phone and email. They were very helpful in answering our questions. The Lodge is about 10 minutes from Hinton and 30 minutes to Jasper. It's also very close to Miette hot springs. There's lovely views as it is nestled at the foot of Folding Mountain. A local brewery and restaurants are close by as well - we did not go there during our stay. Our cabin was clean and the rooms were nice. Beds were comfortable. Nice closet of you are bringing lots of clothes.

We stayed for the Thanksgiving weekend and it was great! The food and service we received was amazing. The location’s view is great which I love the most is my coffee in the morning with the view but just a little bit of drive going to Jasper town. The advantage of that is you might be able to see the mountain goats along the road on your way to town. Great place get away!

Everything about our stay here was unique and enjoyable. The gentleman at the front reception was courteous and friendly...he shared knowledge of the area and safety with using bear spray which they had on hand. The rooms are clean and comfortable telling of a time gone by...charm, a little rustic and classy. The staff in the restaurant area were lovely in their service and the food delicious in its presentation and taste. A must for everyone to try.

We love going to the Overlander. Even though the main lodge was under construction, we loved our cabin. The fellow on duty was so nice, even brought us ice when we asked where to get Our steps were shoveled for when we woke up. (It's the little things). We will definitely go back and look forward to seeing the Reno's.

Our stay at the overlander was absolutely lovely!! The gentleman at the front desk who check us in was so personable and kind! He brought us up a bottle of wine not long after we got to our room as we had told him it was our anniversary. they have many beautiful hiking trails around the property and i would definitely recommend going for a mountain view room with a balcony as the views are fantastic!!

If you are headed into Jasper, keep driving a bit further (30mins) and this gem is located right in the heart of Yellowcounty. It's secluded and quiet and so peaceful! We got a little cabin and it was so cozy. The staff are unbelievably amazing and accommodating. There is no 'facilities ' here, so don't expect any hot tubs or pools. It's very boutique

I stayed in the mountain view cabin as a solo. An amazing room with a cozy balcony to enjoy some quiet time. The staff were amazing, helpful and it was great to have some local knowledge of the area. I was given a great hike suggestion. The two blokes at the check in desk (Operations and the FB Manager? I think?) were so helpful. The most friendliest people I have met on my trip. I never intended to eat the lodge every night, but I did. From the 6 weeks of travel I did, 2 of their meals were in my top 3 for the trip. The tasting Alberta 5 course meal I had on my last night was incredible, as was my friendly server. The restaurant views are amazing. It's a little far away from a lot of the main attractions but the scenery down the Yellowhead Highway makes it worth the trip. I will be back, perhaps for that winter holiday that you recommended!