Ovolo The Valley

The hotel is very charming, the definition of a boutique hotel. Everything is designed in a very alternative way, but still very pretty. The room was very spacious, had usb outlets in the wall, a very big bathroom and even Alexa inside. WiFi was working very well. We had breakfast included due to Hilton Honors membership, which meant we could choose one dish and one drink. In my opinion not enough but it was tasty and great quality. They should just maybe offer more than one dish to order. |The location is not bad, with a uber you can be in the city in 10 mins and there are e-scooters everywhere. |All the staff members who we talked to were extremely friendly and helpful. |Would definitely come back!

This was a complicated experience. On arrival, we waited more than 15 minutes to check in, as the system was apparently restarting. We were then taken to a room that seemed to be unprepared for our arrival, as it was missing a few key amenities. The biggest issue was the lack of air conditioning, as the system was broken. After mentioning it for the second time, we were given another room. The front desk, upon assigning the room, told us that housekeeping had already taken our luggage to the next room, which was not true. After moving into the new room, it was a big improvement. This room actually had a hair dryer. However, the pool and gym are closed at the time of writing, and the construction work is quite loud in the morning. Once the room was sorted, it was quite nice. However, service was hit or miss, with some being very helpful and wonderfully kind, and others showing some inexperience or general confusion. The location is very good if you enjoy the valley, but if you want to see aspects of the CBD, it's a bit of a walk.

This hotel seems more of a four star hotel than a five star hotel. There was no one to help us with our luggage, our car was supposed to be waiting for our departure, as we where leaving really early, but we had to wait for the car to be brought. In the room, the bathroom definitely needs to be updated.

Great place close to everything. The service was amazing from the second we stopped the car the staff could not have been more helpful and welcoming. The room was so nice and inviting with a fantastic playlist playing when we opened our door. Highly recommend this hotel , if ever we head that way again it will be the place to stay.

What a pleasant surprise. Had stayed years ago when The Emprorium so knew it was a great location for public transport and cafes and restaurants. We stayed in a large room on 6th floor and very quiet with double glazing. Did not use pool on 7th floor but looks a relaxing area with great views. The included Apero Hour at Kaz BAR was great and the included continental breakfast in our deal good way to start day. Suggest the restaurant area could get busy. The free laundry, though only one washer and dryer was very useful. Valet parking not cheap but never is in CBD. Above all else the staff were wonderful being some of the friendliest and helpful ever met. Going back in June!

I stayed this week (check in Mon and out Wed). Great reception upon arrival - beautiful hotel and really welcoming and professional staff. I loved my room upon entry (cool decor, fresh, clean, comfortable, spacious). I was in Brisbane for a medical appointment at the Herston Private Hospital which was only a short Uber ride. Hotel is in a great location for bars, restaurants and handy shops as well as facilities like Herston Private.||Ring, don’t use app for room service - The main disappointment was when I used their app to order room service on the Tuesday evening. I ordered nachos (veg) so guacamole (nothing hot……corn chips and guac on a plate plus two drinks). I received a text indicating a time it should be expected. That passed, and another 10 minutes elapsed before I followed it up with the front desk. After chasing it up, they called back to say the problem was fixed and it would come (over an hour now).. I asked if it had been forgotten about, ie. what happened. The person was quite short saying the problem had been fixed and it would come (no apology or explanation), and hung up. Still a further wait (clearly had been missed). ||Breakfast was included in our package but we still paid for it (assuming it was due to ordering the eggs on toast as room service instead of going downstairs). Noting you pay a room service delivery fee this was a bummer. ||On saying that, besides the one gentleman on the phone during the room service debacle, the staff were fabulous and the hotel is lovely.

I booked this hotel as a Hilton Member due to the closure of the CBD property by Hilton. It was their recommendation. As a hotel it is fine but the location is way too far from CBD. It is a funky design and modern atmosphere but I would not return. The check-in was taking way too much time and also in the coffee shop the staff was challenged with the systems. The rooms are spacious but the work chair is not comfortable. Roof was closed for renovation and the Gym was therefore offsite. For the price and location the price for value is not worth the distance from downtown.

Wry pleasant experience. I had to arrive at 6am due to my only flight option. My room was obviously not yet ready but they gave me a free upgrade. Exceptional. Anyways nice rooms with a special touch and good location too. Super friendly staff.

Very stylish hotel, but what I want to comment on is how kind the front desk staff was in letting me drop off luggage in the morning hours before check-in. It was nice to explore Brisbane knowing I wasn't lugging around four bags.

They are quite expensive but amazing super fancy rooms with doorbell and do not disturb system, we got a free Alexa and more! Lights in the room are cool but buggy and the breakfast is delicious! Oh also they have a 24/7 sweet bar so that's a nice touch! P.s FREE MINI BAR!!!

Fantastic small "boutique" hotel we were fortunate to stay at while in Brisbane Australia. Located near downtown admits a collection of shops and restaurants in a quiet neighborhood. Rooms were very nice, clean and well decorated. A free mini-bar comes with the room along with excellent Wi-Fi and other amenities all at a reasonable pricE. Will definitely come back to when we return to Brisbane.