Ovolo Brisbane, Fortitude Valley

From the outset, this has been a wonderful stay. Initial communication via phone, check-in and welcoming, decor and every staff member. The location is excellent and the suite comfy. Fantastic blackout curtains and effective quieting of traffic noise. Marvellous.

Beautiful rooms! Staff were very nice and accommodating. Check in/out was very flexible. Love that you could do laundry! Although I do not suggest the morning of if you’re in a rush. But also high heat dry is not damaging/ pretty normal heat level- so don’t be scared! Reminder to also flip your light blue if you want your room cleaned daily before you leave..otherwise it doesn’t happen ! But agreed getting someone to answer the phone rather it be housekeeping or guest services took some time and patience. Pool area definitely more for vibes than actual use and service at the bar up there was not great. They ran out of soda water for my marg and just gave me tequila with the liqueur..

One night stay. |10min flat walk from Fortitude Valley station coming off the air train. |Quick and seamless check in. Friendly staff and given free drink voucher for bar. |Lobby had a candy bar set up. Enjoyed a Jaffa! |Large sized room with lots of space for luggage and storage. |Comfortable bed and usb charging etc at bedside. |Bathroom clean and spacious and tall shower head which is appreciated when you’re on the taller side. |Room was well presented and vibrant. Great to see colour and texture in a hotel room. |Would be good to have express check out option to drop key card and go. 4am airport run for early flight and had to call front desk to check out. Ist world problems 😂|Restaurants on door step. |Would stay in this area and hotel again when visitng Brisbane.

Best of the best hotel choice every time I have business trip in Brisbane. Appreciate very comfy Large Spa Room with complete amenities, self service laundry facilities, efficient check in and check out process, nice breakfast experience. Thank you so much Ovolo the Valley Hotel staffs for great services and hospitality.

Stayed at Ovolo Brisbane the Valley and overall had a great experience. The hotel itself is stylish and well-located, making it easy to explore the area. The room was a little on the small side, but still comfortable and functional. One downside was housekeeping. The room wasn’t serviced until around 3–4pm the following day, which felt quite late. On the plus side, complimentary bottled water was a nice touch and much appreciated. The biggest surprise was the parking fee: $60 per day for valet or onsite parking. That’s steep sometimes more than the cost of flights or even car hire and fuel! If you’re driving, I’d recommend looking for nearby parking alternatives to save some serious cash. All in all, not too bad worth considering if you’re after a boutique stay in a vibrant location.

The hotel Manager, Michelle treated me as a second rate guest because I booked through a third party. My booking was for five days. From the first moment, she tried to make excuses to not comply with my booking. She gave me the wrong room type. I had to switch rooms once I realized I was not in the King Spa I had reserved. I went to the front desk to ask to be moved to the right room. When I returned to my room to get my bags the key did not work. I had to go down for a third time. Michelle came to the room with me to open the door. The last day the WiFi did not work. I called the front desk. Michell answered that she would need to create a ticket. She said she would call me when the ticket was created. I waited fifteen minutes and went to the front desk. Michelle was not there. Another employee was helping me for ten minutes and Michelle entered from the side door that led to the restaurant. She said she was in a meeting with the general manager trying to justify the long wait.

I will write the facts about our stay at The Ovolo for our wedding. I stayed for two nights, the first with my mother and the second with my new husband. On the second day, I also got ready with my mother and sisters, and my bridesmaids came by for photos later. - We signed up for valet parking. We waited 5 minutes in the drive before going inside to find someone to take the car. I parked the car in the open-air parking outside the shops before anyone could move it. - Mum and I received a bottle of prosecco on ice on arrival. I called and asked if this could be collected and re-set for the next night when I'd be there with my new husband. I was promised a second bottle and a full turndown of the room in the afternoon after we left for the wedding. - When we were getting ready on day 2, we asked for water that we never got. - When my new husband and I arrived to our room for our wedding night, it had not been serviced at all. The bins were full, breakfast dishes from room-service were still there, the bed hadn't been made. We waited approx. 20 minutes for someone from reception to bring us towels. He also brought us a bottle of red wine as no new bottle awaited us on arrival, as had been promised. - When I spoke to reception about these issues on our wedding night, we were told the room would be comped for the night. - The next morning, we were offered free valet parking instead. When I emphasised how disappointed we were, they also offered us 50% off our second night, as well as all incidentals free. - 2 weeks later, I had to call The Ovolo because they had not charged me correctly and were still withholding funds, which were not released until 2.5 weeks after my stay. We selected The Ovolo due to its beauty and good reputation. Given it was the most important night of our lives, we decided to splurge. After our stay, I felt undervalued and embarrassed that I had to call a hotel of this calibre out on repeated issues. While I loved the aesthetic and features of our room, I do not recommend staying at this hotel for a special occasion due to poor service.

A lovely hotel. Awesome location. Very aesthetically pleasing. Love the little lolly bar. Excellent customer service. Highly recommend

Very stylish hotel, but what I want to comment on is how kind the front desk staff was in letting me drop off luggage in the morning hours before check-in. It was nice to explore Brisbane knowing I wasn't lugging around four bags.

They are quite expensive but amazing super fancy rooms with doorbell and do not disturb system, we got a free Alexa and more! Lights in the room are cool but buggy and the breakfast is delicious! Oh also they have a 24/7 sweet bar so that's a nice touch! P.s FREE MINI BAR!!!

Fantastic small "boutique" hotel we were fortunate to stay at while in Brisbane Australia. Located near downtown admits a collection of shops and restaurants in a quiet neighborhood. Rooms were very nice, clean and well decorated. A free mini-bar comes with the room along with excellent Wi-Fi and other amenities all at a reasonable pricE. Will definitely come back to when we return to Brisbane.