candaceburr
Google
Please steer clear of this company to avoid the stress and loss that we are experiencing. My family (18mo, 3yo, husband and I) booked a chalet through Oxford Ski with two other young families to teach our little ones to ski for the first time. We spared no expense with them (this was a big splurge!), yet were gouged to pay for our own beer while catering was included and charged extra for a baby cot set-up. Due to unforeseen circumstances, Oxford canceled their contract with us. While other responsible companies refunded us for flights, rental cars, and ski passes, Oxford refused to adhere to explicit, very clear language in their contract protecting consumers in the exact circumstance we are in. They delayed addressing the cancellation and have directed us to their attorneys instead of offering even to push our booking to a future date. We will likely be facing them in court within the year to recoup our lost thousands owed to us. Beware before booking, I don't want you to face the classic case of bank transfer goodbye dollars that we're facing with them. No credit card protection, but luckily we're confident the trade boards and attorneys we're engaging will offer us some sort of reprieve in the end.