ET Phone Home!!
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Location: Excellent, just 5-8 mins walk from Takayama bus & train station Osaka Airport(Save on taxi fares) just have to really pull your luggages during heavy winter time.
Checkin: Smooth and seamless(Great attitude from the front desk)
Room condition: 7/10 Room was traditionally designed as it is a ryokan, room is spacious. During cold winter, the aircon could not warm the whole room especially the sofa area leading to the toilet.
Toilet: 6.5/10 Practical toilet facility and was very cold as it is not a heated room but just have to tolerate during winter.
Bed: 6.5/10 Futon not the most comfortable feel and pillows were too soft and dont have other types of pillows to suit the different needs of travelers, we did try other places where the futons were more comfortable.
Room amenities: 8/10 Kettle, local sweets were available, could get essential oil at night to scent the room and also to get free sake at night at the lobby area and a jug of ice water and 2 bottled water in the room, daily.
Hotel Amenities: Hot public baths separated for males & females, couple baths were available for booking. Great to use after a long day of walking.
Service level of staff: 9/10 Definitely helpful and always explaining with a smile and assisting us on our queries. Provided Origami paper and to thank them for their outstanding level of service, we did get the staff treats and they were so nice to return back small gifts in appreciation. Every evening, our futons are made up by them and in the morning, they will pack it back for us when making up our rooms.