Shreeraj Bhat
Google
Disappointing Experience
I recently booked a two-night stay at this hotel through Agoda. My reservation included free breakfast, but upon arrival, the hotel denied this benefit, citing the discounted rate I received. As a customer, I expect booked amenities to be honored. The rooms, though clean, were too small, impacting my comfort.
Furthermore, I arrived at the hotel around 9 am, three hours before the official check-in time of 12 pm. Typically, if rooms are available, hotels accommodate early check-ins. There were numerous empty rooms, yet the hotel charged me an additional Rs 500 for early check-in, without providing a receipt for the charge.
Additionally, the hotel charges extra for water bottles, above the MRP. When I refused to pay, they offered the same water bottle for the MRP. A nearby pure vegetarian hotel provides a more satisfactory experience.
