Christopher F.
Google
If you find another one from me, this serves as my update.
We arrive to an almost empty restaurant and get set at the table in the little room right next to the fireplace. Its not horrible but I sit next to the fireplace since I'd be able to handle the heat better than the rest of my family. I still ended up having to take off my sweater I was wearing.
We ordered our drinks, get them, then ordered our food. We get our food, minus one meal, no worries as it arrives maybe 2 mins after. Though all was okay then my wife ran out of water. I said she could have mine while waiting on her refill that I thought the waitress would bring back.
We keep eating and now I need a refill on coffee, my wife more water since we only have the one glass now between us, as well as my son needing another Coke. Oh, and that's when I realized my youngest never got any syrup with his pancakes. Shortly after this, mind you I had to wave down the server to get the replacement drinks, one of the bussers comes over to the fire and stokes it, making the room yet even hotter than it already was.
At this point, I move to another table with my coffee. The heat was enough to make me not want to eat anymore, so I then asked for a manager. Not sure if who they sent was one but it was one of the strangest interactions I've had with a "manager". I didn't ask for a discount, and made a comment that it was really just to inform them of what all happened. The manager said sorry, walked away saying she'd be back, then after finally coming back to the table, all she said was, "we apologize for your experience, I hope you give us another shot in the future." Then walked away.
At that point, I just wanted to leave. Of course I'm never going back because while I don't care about the discount, it's the fact that nothing was even said making me think any of my complaints were heard and understood. A true example of the phrase "falling on deaf ears".
Overall, if any of them would have thought there is a fire, nearly half empty restaurant, let's not sit this family right next to it, I probably wouldn't have even said anything about the poor service.
We don't come here often but it was always a great place, until today. I usually give places 3 times before giving up and all 3 poor experiences would normally be in a row, however, this time I can't do it. Maybe it was an off day but I'll never find out again.