Francheska L.
Yelp
DO NOT STAY HERE!
I paid $143 for one night and we had an early check-in at 10am. They put us in Oceana B tower which is the FURTHEST one from the front desk. We are local, we sweat from walking far lol. The hallways have no a/c on the way to the room so I was REALLY looking forward to getting there. Once we stepped into our room, I noticed that the bathroom had a wet rag smell and the room was only slightly cooler than the hallways. I thought nothing of it (thinking they had just turned the a/c on). We changed and went down to the waterpark. I have a 10 month old daughter and she was just about ready for her nap. My husband and I walked back up to our room and I noticed it hadn't gotten any cooler. I called the front desk and they said they'd send someone up to fix the issue. 10 minutes go by and no one shows up. Keep in mind, it took us less than 5 minutes to get to our room (carrying all our belongings). I called the front desk once again to check on the status. They said again "We will send someone to check on it." So I waited another 10 minutes and NO ONE showed up. I called again with a little bit of an attitude and they said "The engineer is on his way there now." Okay? So the first two times I called and you said you would send someone, there was no one actually coming? How delightful. Anyways, we let the guy in the room and he adjusted the thermostat and moved the vents so that it was facing the beds. He told us to wait about 10-15 mins and it should get colder. So we waited and nothing changed. I thought it needed more time so I decided to go back down to the waterpark to kill time. When we got back to our room, NOTHING CHANGED. I was getting a little irritated at this point. We had just come from the waterpark and it was a hot day. I called the front desk and told them that I had called 3 times earlier that day to voice my concerns and the engineer came up but nothing changed. As expected, they said they'd send someone up AGAIN. We waited and waited. I called about 3 more times and it went on like this for 2 hours. I was fed up. No one was doing ANYTHING about it. I paid for a standard room. The LEAST they could do was fix the a/c. I called again this time with all the built up anger from the lack of attention they were paying us. I demanded another room. They finally sent another 2 engineers to come and check us. By this time, it was already 8pm. They called and asked if I would like to be moved up 3 floors and I was like, Oh hell no. I have a baby and we have a shit ton of stuff in our room. There's no way we're hauling our asses and belongings up 3 frickin floors. They said they could give us a room on the same floor but they would need to clean it first. I said that was fine and I was willing to wait another hour and a half. The housekeeper was sweet but she did take her sweet time in there. She was literally watching Bluey Don't get me wrong, I love that show too but my daughter was sweating, tired, cranky, and in desperate need of the a/c that we went ALL DAY without. After a grueling 2 and a half hours, she was finally done. It was already past 10pm. I saw her walk down the hallway and go downstairs. I called the front desk for the status and she said she'd call me back with an update. 5 minutes later, she called and told me it's ready and someone will be up to help us. A man came up with a cart and helped us to our new room. It was so much better. I thought the wait was totally worth it. My husband and I decided to move the bed up against the wall so my daughter wouldn't fall into the gap (she rolls a lot in her sleep). When I scooted the bed, the immediately felt sand or dirt under my feet. The floor under the beds were not even cleaned! At that point, I was so fed up with the whole day I didn't even bother calling the front desk. I moved around all the furniture to make it a point for the housekeepers to clean UNDERNEATH THINGS. The next day we had to check out at 2pm so I purposely took my sweet time once our checkout time came. I ended up checking out almost an hour after 2 but they didn't say anything to me. I guess they took into consideration the fact that we didn't get an actual good room until after 10pm the night before. Stay anywhere else. Literally ANYWHERE ELSE!