Pacific Views Resort

We booked an Deluxe Ocean View for 7 days. Firstly, there was no one at reception 1430hr on a Saturday and no instructions on how to get the keys. Secondly, The air-conditioning did not work in the Living area despite the temperature being in the mid 30's. The help line although polite could not help but assures me someone would call us the next day. No one did. Thirdly, The ocean view was of a great big building in front, left and right towering over our very small balcony. You could glimpse the sea around the front building but it certainly was not an ocean view. We did receive a rather passive aggressive email telling us we had to provide photo ID and a credit card by 1400hr the next day (despite already paying $1446) or our key card would be deactivated. Unfortunately the reception was only open from 1200hr to 1400hr and we had come down for a family function and could not make that tight time schedule. Because of the risk of being locked out and the horrible accommodation, we checked out the next day and moved 50m to another hotel. We lost $1446 but happy not to have to stay another minute in this place. My advice is check the room before handing ant money over.

This hotel was unacceptable for the price I paid for, we weren't given enough facilities and if we wanted more we had to pay at an extra cost. In the rooms there were ANTS all in the living room. I had a terrible experience, and we were also bitten by the ants. The view was great but other than the it wasn't as pleasant as expected. The pictures when purchasing this hotel isn't in comparison to what we received, poorly managed unfortunately.

Really disappointed by this ‘resort’. Lounge room & kitchen were pokey for a full week’s stay, felt claustrophobic. view wasn’t great (overlooked, no privacy) reception is open for two hours on Sat & Sun (can’t check in before 2pm. Guess when it closes!?). The pics online are misleading. Won’t be back :(

We were very disappointed in our accommodation at Pacific Views 8th floor Apt 18 considering how much it cost us. The stay of 8 nights was for our diamond wedding anniversary with our son,daughter in law and their daughter who is 4 and a half. The weather was cold when we arrived on a late check in and the free standing heater didn’t work. There was a limited supply of blankets for the beds. The air conditioner had a notice saying do not use for heat. The unit was so thick with fluff I wouldn’t have used it for cooling either. I don’t think it had been recently serviced. The clothes dryer was in the same state. The cleaning staff should have been checking the dryer. We were provided with a new fan heater on the Sat morning which meant morning and night we could heat the Apt. Kitchen crockery was a mismatch, oven needed a clean and the furniture was shabby and grubby. Mattresses were very old and needed replacing. We received an email to say there was a mid week clean due on the Wed but on arriving home discovered it hadn’t happened. The toilet cistern in main bathroom was discoloured brown from a leak. The concierge provided clean towels and the basic Apt clean was done the next day. We had clean sheets for the last two nights. The linen was very clean and the view from the Apt was lovely.

Excellent location! Have stayed multiple times and always very happy. Right across the road from the beach which is quieter then surfers. The cafe downstairs is independent to Pacific Views but you can place an order from your room. Yummy breakfast! Also great restaurants and cafes a couple of minutes walk to Tedder Ave. We stay in the same apartment each time on level 15 and always good amenities and comfy bed. All the staff from Managers, Reception and Housekeeping are lovely and couldn’t do enough for you. Can’t wait for our next visit!

4.5 stars. The location was excellent, gorgeous views of the beach and fell asleep every night listening to the pounding ocean waves. Great cafes and restaurants nearby, and public transport was brilliant. Buses into surfers every 10 minutes. We had only a few asks of reception, who were helpful and friendly, even offering us a late checkout and storing our luggage on final day as had a late flight to catch. The apartment itself was lovely, the only reason this wasn't rated a 5 was due to kitchen utensils/pots/pans etc, knives were blunt, handles nearly coming off pots, no chopping board. Easy fix. We would definitely stay again.

The apartment was with fantastic view of Pacific ocean and Nerang river.Well equipped kitchen.The gentleman Craig was very helpful.Below the building there is convenient store 24/7 which is nice.7mins walk to Main tramp station and 20 mins walk to Surfers Paradise downtown.

Absolutely lovely location and views! The ocean is right on the doorstep and you can hear the waves lull you to sleep! Adored this spot for my first holiday in many years. The room was quite clean and felt inviting when we arrived! We stayed for 8 days, and were notified in the middle of our stay that we would have a mid-stay clean of the rooms, however we never received this which was a bit disappointing, but it didn’t put a damper on the stay! Some of the furniture and appliances are a bit outdated and run down, but we honestly didn’t mind as we spent far more time out and about than we did in the apartment! The doorknobs on every door are loose and it feels like they will fall off every time I use them. One of the closets, I think it had the water heater in it, was so noisy for almost the entire stay that made it difficult to sleep or relax at times as a constant high pitched squeaking could be heard all throughout the apartment. The underground parking is extremely cramped. We had a FWD and could not manage to squeeze into the spaces. On weekends, the upstairs parking gets filled with small sedans that could easily fit in the underground parking, which left us struggling to park.