Gianluca Nigro (Luca)
Google
We stayed in the Junior Suite, the best room in the hotel, but apart from the nice view the experience was terrible.
The furniture was old and poor looking, the toilet seat was stained and dirty, and we even found a huge cockroach in the room — completely unacceptable.
The service was equally disappointing. At the front desk, staff were slow and often did not understand even simple requests. At the restaurant, we had to repeat our order several times before being understood.
The food quality was terrible. Breakfast was almost unbearable, with everything tasting bad. We ended up eating only bread and banana with chocolate.
Overall, this was the worst hotel experience we have ever had. The hotel desperately needs serious improvements in cleanliness, maintenance, food quality, and staff training before it can justify its prices.