Whitney B.
Google
My husband and I were very excited to book a room here as a stop on our way to St. Simons. My husband loves bed and breakfasts so we were looking forward to trying this one out!
We were going to book The Lovett Suite online (the only room left) but I noticed on the booking part of their website that the policy says the Page House charges $50 dollars a night for children aged 0-11. It includes breakfast for the next morning, and then an optional $40 additional for a trundle bed. We would have been happy to pay the charge, but our child would not be able to eat the breakfast so I called to ask them if we would be charged the $50 (our son is only 2 months old and we would be bringing a pack and play for him, and obviously feed him ourselves).
I was SHOCKED and appalled at how the receptionist that answered the phone responded to me. Based on their written policy in bookings, they accept children 0-11. However, when I asked her if we would need to pay the additional $50 for his “breakfast” she told me that they don’t take infants because they cry and it’s a house and he would “disturb other guests”. When I mentioned the written policy I read before calling, and told her how shocked I was that we would not be welcomed to book with them, she responded in saying they take small children, which apparently doesn’t include my baby. And apparently small children are less disruptive (?) than an infant who sleeps all the time. She then said she didn’t want to argue with me but infants cry too much. I realize infants cry, but so do 6 year olds. I mentioned that it seemed very discriminatory that we would not be welcomed to stay there because our son is a certain age, and she again said that they disturb people. She said they were really booked that weekend and didn’t want other guests to be disturbed by our family. I told her we wouldn’t be staying there so it’s fine, and she said “whatever” and abruptly hung up the phone.
I’m very glad I called to ask as it would have been such a disappointment to spend so much money on a fun place to stay only to experience unwelcome and a lack of hospitality towards our family upon arrival, simply because our child is younger. I understand establishments having certain limitations on who they can accommodate, and that not all places are welcoming to children. However, if that’s your policy and you’re not actually family friendly, this needs to be stated in your booking policy, as well as on your website very blatantly. “Adults only” or “not family friendly” would be an appropriate categorization for this B and B, as well as less than hospitable and elegant customer service, unwelcoming, and rude. (Which I would have known had I read the business’ responses to bad reviews on trip advisor before I looked into booking- very combative, defensive, and accusatory).
Not a fan, and would not recommend staying here based on customer service/dishonest policy.
