Helena F
Google
There are so many things that make me regret booking this place, but the main reason is the unattentive lady at the reception. |The beds are totally hard, when you sit or lay on it feels like a piece of concret instead of a mattress and for us tourists that spend all day walking around, we need a good bed to rest and this guest house can’t provide one. When I asked the lady to change rooms because of the hard bed, she said they are all the same and the only different bed would be available in 5 days, when I’m not in there anymore. |When I asked about the tv remote that wasn’t working, she said she was going to do something about it but has never done anything. |The worst situation happened one early morning when the tour I booked didn’t show up and I asked her if she could call them to know what was going on, I pointed to the two telephone sets but she replied they couldn’t make calls. I asked her if she had another phone I could use, but apart from not being helpful, she lied. Twice. First when she said she didn’t have a phone with her, and second when, few minutes later, she said she had called the tour company and they were on their way to the guest house. I waited and waited and nothing, so I decided to go to a shop nearby and buy a sim card. I called the tour company and they said they forgot to pick me up, proving that she lied when she said she called them. If I had believed in that evil woman, I would have been waiting the whole day at the guest house!|Very poor service, that lady is not willing to help the customers, which is her duty as an owner of a place that offer a service! In my five days at this place, I didn’t have a room service, unfortunately I just noticed the small piece of paper whith a message “room service at request” on my last day, so no rubbish collected, no new rolls of toilet paper, no cleaning. I checked out one day before I suppose to and I haven’t been asked why or how was my stay, the lady couldn’t be bother! |Don’t spend your money in a place where you won’t feel welcome and you can’t have any help when you most need it. Chiang Mai has zillions of hotels, guest houses, hostels.. it won’t be hard to find a good place to stay.