Palace Catania | UNA Esperienze

Beautiful, comfortable, and in a great location. Rita at the front desk was incredible! We loved learning about everything we should do in Catania from her. The best part about the hotel was how intense the air conditioning was- it was much appreciated! The breakfast was delicious and had huge variety. Highly recommend staying here, the rooms are very comfortable and big. We received a complimentary room upgraded which was a pleasant surprise, and also loved how the rooftop offers incredible views of Etna and the city. Only negative is the food and service at the rooftop restaurant is awful.

I visited in august with the family - Great Hotel, great people at the front desk, always willing to assist! The rooms are super clean and they make sure to check if anything is needed twice a day. They have a parking at the hotel - for a price which is reasonable - and you just need to park outside and leave them the key - they will take care to park the car and bring it to you in the morning. We had breakfast as well which was nice. The rooftop restaurant at the hotel was excellent food! Great location in center of town!

It is a few month since I stayed here but it was a good hotel with a few points of note. The staff were pleasant and efficient and the decor was sophisticated. We got a nice upgrade to a good sized room which was clean and very quiet. Comfortable bed and a massive bathroom (although it was a little dark). There were two down-sides: air con was not working as it was too early in the year and so the doors to the inward facing area needed to be opened. This led to a cockroach in the bathroom (which I dealt with, didn't tell my girlfriend or she would freak out, so this meant I couldn't tell staff either). We enjoyed evening drinks at the rooftop bar and the guys here made a good cocktail and were very friendly and charming. Breakfast was a good spread of food (continental and some fresh cooked options) and the staff here were very nice and hard-working. I would stay here again as it was well located and I found the experience to be very pleasant.

First time stay in this hotel. Booked directly through the hotel, and got an upgrade. Also, our request for connecting rooms was met. So our children could sleep on the adjacent room. ||Hotel staff were very friendly. The hotel itself is a very nice building. A bit dated, which you can hear by creaks and cracks or water flowing through pipes at night. But it most certainly had an atmosphere. ||As part of our upgrade, we had breakfast on the terrace overlooking Etna. Unfortunately, it was a bit foggy. But nonetheless the sight on this majestic volcano was very impressive. ||The valet parking is very convenient. We could leave our car as long as we wanted the next day, so we could explore Catania on the afternoon.

Very nice hotel. Very classy. Front desk check in was amazing. Nice room upgrade. Booked on TA at the very last minute. Did not get the breakfast because we were leaving early. The rooms were super clean. The water pressure was fair. Definitely not a trickle but not very strong. Just adequate. When we checked out I was told that I had to pay 25 euros extra for a second person in the room since my son shared my room and they said the on line booking was for one person. I did not see that anywhere and was not told that a check in. Also, for some strange reason Uber is not allowed to pick up in front of the hotel. You need to walk two blocks which is impractical. The hotel called taxis for us which was fine. Great hotel. Nice staff. Strange policies.

Superb location to explore the city. We ate in the rooftop bar which was good but the food could have been better. Service was excellent in all areas. Good tip is they have a deal with a local beach bar inc a shuttle bus.

We had another fabulous stay at this hotel. The roof top terrace with the view of Etna is not to be missed! We had a really nice breakfast on the Terrace and Bina, the lead waitress was so kind and helpful.||We also had a nice surprise when a woman from the housekeeping knocked on our door and gave us some almond biscotti.||The reception team were also super helpful and organised taxis for us and allowed us to leave our bags so we could explore the city as we had arrived early for check in.||Our room was perfect, totally clean, comfortable with AC. We will definitely visit this hotel again!

When you visit Sicily in August, you expect heat—and you’re prepared for it. But when you book a hotel with air conditioning, you expect your room to be a place to cool off and rest. Palace Catania UNA Esperienze struggled to provide that. We booked a Prestige Double Room with View. That evening, our room never dropped below 24.3°C (76°F). The hotel controls the A/C centrally and said rooms aren’t allowed to cool below 22°C—which would’ve been fine, if ours had actually reached that. Despite calls at 6:30 and 7 PM, and an in-person request at 8 PM, nothing was done. At 10:30 PM, I brought someone to the room—they tried adjusting it both in-room and from the lobby, with no success. We were finally moved at 11 PM. The next morning, we were told our room didn’t include rooftop breakfast, despite what we were told at check-in. When I verified that it was included on our booking confirmation, they eventually let us stay—but made it feel like they were doing us a favor. The low point came when the hotel offered to waive the €22 parking fee—but only if we signed a confidentiality waiver. That felt less like an apology and more like an attempt to suppress honest feedback. We declined. They did adjust my booking at no cost when I mistakenly selected the wrong date—and that’s the reason this is 3 stars instead of fewer. This wasn’t a terrible hotel—but it was inconsistent, overly controlled, and indifferent when it mattered most. We won’t be returning.