Palace Catania | UNA Esperienze

Very nice hotel. Very classy. Front desk check in was amazing. Nice room upgrade. Booked on TA at the very last minute. Did not get the breakfast because we were leaving early. The rooms were super clean. The water pressure was fair. Definitely not a trickle but not very strong. Just adequate. When we checked out I was told that I had to pay 25 euros extra for a second person in the room since my son shared my room and they said the on line booking was for one person. I did not see that anywhere and was not told that a check in. Also, for some strange reason Uber is not allowed to pick up in front of the hotel. You need to walk two blocks which is impractical. The hotel called taxis for us which was fine. Great hotel. Nice staff. Strange policies.

Beautiful, comfortable, and in a great location. Rita at the front desk was incredible! We loved learning about everything we should do in Catania from her. The best part about the hotel was how intense the air conditioning was- it was much appreciated! The breakfast was delicious and had huge variety. Highly recommend staying here, the rooms are very comfortable and big. We received a complimentary room upgraded which was a pleasant surprise, and also loved how the rooftop offers incredible views of Etna and the city. Only negative is the food and service at the rooftop restaurant is awful.

It is a few month since I stayed here but it was a good hotel with a few points of note. The staff were pleasant and efficient and the decor was sophisticated. We got a nice upgrade to a good sized room which was clean and very quiet. Comfortable bed and a massive bathroom (although it was a little dark). There were two down-sides: air con was not working as it was too early in the year and so the doors to the inward facing area needed to be opened. This led to a cockroach in the bathroom (which I dealt with, didn't tell my girlfriend or she would freak out, so this meant I couldn't tell staff either). We enjoyed evening drinks at the rooftop bar and the guys here made a good cocktail and were very friendly and charming. Breakfast was a good spread of food (continental and some fresh cooked options) and the staff here were very nice and hard-working. I would stay here again as it was well located and I found the experience to be very pleasant.

Beautiful, modern hotel in the heart of Catania. Easy walking distance to historic sites, restaurants and shops. Service was excellent, staff was extremely helpful. Very clean and quiet room. The rooftop restaurant has an incredible view of Mt. Etna and the city. We enjoyed one of the best meals (of many great meals) of our trip there. Valet parking was very convenient. Would definitely stay here again.

We just checked out of the hotel. It was the best experience we have had in the whole trip. The staff was super understanding and helpful, they would answer any question with kindness. The room was next to marvelous, it was so beautiful and comfortable. ||The location is amazing, is right on Via Etna, crowded (in a good way) and close to all the beautiful things Catania has to offer. ||Overall it was a great stay I would 100% recommend

We stayed for 4 nights 2 weeks ago. Upon arrival we got an upgrade to a suite which had a small balcony and a view of via Etna and Etna. The reception staff were lovely, one young woman gave us a map with restaurant details. The breakfast was fantastic and the waiting staff very helpful. Must mention Rosita, hopefully I got her name right, she was an amazing, so friendly and helpful. I would definitely stay again if I return to Catania.

The hotel's location is perfect for us. Easy access to shops, bus and site seeing. ||Room was clean but needs some refurbishment.|Bed and pillow is both really firm/too hard for my liking.|I don't like rooms with connecting doors, I prefer to not have noise from neighbouring room, and my room had one. ||Friendly staff. ||Fantastic roof terrace for breakfast, lunch, dinner and drinks.||A strong 4 out of 5.

Functional, not fancy. On the positive side. Location very central with excellent views of the volcano. The staff were amazing. Very friendly, professional and super helpful with some issues we had. The rooms are small and tired. The coffee machine had issues, and the air conditioner was always on even when you left the room. Grrrrr. The roof top was nice. Great views of Etna, service patchy with our entree going missing, meal was OK. IF YOU DRIVE BEWARE the hotel is located on a pedestrian road with a system of one way roads around it. If you let reception know they can direct you to the hotel via the pedestrian street without being fined ( it’s a hassle…but needs/must). Nightmare to get to, but once here the valet was helpful.