Palace Catania | UNA Esperienze

Very nice room and quiet, great location. Day tours we arranged picked us just 3-5min walk south in the (plaza) Piazza Stesicoro, where you will also find the ruins of an ancient roman theater. A little farther south, you can easily walk to see the elephant fountain and Basilica Cattedrale di Sant'Agata. Excellent breakfast, and superb view of Mt. Etna from the 7th (top) floor. The restaurant up there is pricey, but you have a 50% off coupon in your room.

We stayed for 2 nights in September. Welcome at reception was friendly and efficient. The room was clean and comfortable and a problem with our shower was quickly rectified, and followed up to make sure we were happy. Good breakfast, although you had to ask for fresh orange juice.|We ate in the rooftop restaurant one night, reviewed separately, overpriced and the service should have been better.|The hotel is in a good location for all the sites.

We arrived earlier than check in time so we stored our baggage and left the hotel to explore the area as this was our first time in Sicily. We returned a few hours later and only one room was ready so we sat in the lobby for another hour. |Typical of a large hotel, the staff is efficient but not very welcoming to their guests. The staff when we initially checked in, could have suggested the breakfast buffet in their upstairs restaurant. |Our room was small but well furnished and very clean. The housekeeping staff was great and does a wonderful job refreshing the rooms daily.|Bathrooms have tubs which as an older traveler is not ideal. We both slipped getting in and out the first day. Wet porcelain is dangerous. They did provide tub mats upon request which helped the situation. Not sure if they have rooms with accessible showers.|The location was convenient to historical sites, open air fish market, shopping and restaurants.|Breakfast was lovely, lots of food choices and great service. We always include breakfast when booking rooms to make it convenient.

Wonderful place to stay in Catania! Great city center location, minutes by walking to all points of interest and eateries. Hotel staff are very kind, and helpful. They will assist you if you want to take an excursion or provide you for food recommendations. Highly rated!

We stayed at the Palace Catania based on Tripadvisor reviews and couldn’t have been more pleased. The hotel is perfectly located on Catania’s main street, with stunning views of Mount Etna and easy walking access to restaurants, bars, and shops. The rooftop bar was a nice, offering both great atmosphere and views. The staff was warm and welcoming, and our room was spotless and comfortable. I would happily stay here again."

Beautiful, comfortable, and in a great location. Rita at the front desk was incredible! We loved learning about everything we should do in Catania from her. The best part about the hotel was how intense the air conditioning was- it was much appreciated! The breakfast was delicious and had huge variety. Highly recommend staying here, the rooms are very comfortable and big. We received a complimentary room upgraded which was a pleasant surprise, and also loved how the rooftop offers incredible views of Etna and the city. Only negative is the food and service at the rooftop restaurant is awful.

When you visit Sicily in August, you expect heat—and you’re prepared for it. But when you book a hotel with air conditioning, you expect your room to be a place to cool off and rest. Palace Catania UNA Esperienze struggled to provide that. We booked a Prestige Double Room with View. That evening, our room never dropped below 24.3°C (76°F). The hotel controls the A/C centrally and said rooms aren’t allowed to cool below 22°C—which would’ve been fine, if ours had actually reached that. Despite calls at 6:30 and 7 PM, and an in-person request at 8 PM, nothing was done. At 10:30 PM, I brought someone to the room—they tried adjusting it both in-room and from the lobby, with no success. We were finally moved at 11 PM. The next morning, we were told our room didn’t include rooftop breakfast, despite what we were told at check-in. When I verified that it was included on our booking confirmation, they eventually let us stay—but made it feel like they were doing us a favor. The low point came when the hotel offered to waive the €22 parking fee—but only if we signed a confidentiality waiver. That felt less like an apology and more like an attempt to suppress honest feedback. We declined. They did adjust my booking at no cost when I mistakenly selected the wrong date—and that’s the reason this is 3 stars instead of fewer. This wasn’t a terrible hotel—but it was inconsistent, overly controlled, and indifferent when it mattered most. We won’t be returning.

This is a review for the rooftop bar/restaurant. We have not stayed at the hotel. We saw a sign for the rooftop bar on the street and got curios. The hotel reception staff were very helpful and showed us the way up. What an amazing place we had discovered! A truly beautiful terrace with the most amazing views over the city and mountains Etna in the background. It was lunchtime and not very busy which suited us. The staff were very friendly and efficient. The drinks were great and we had some snacks also. Would definitely recommend to go there!