Alycia G.
Yelp
Okay, I'm done with Palace Diner. It's only gone downhill since my experience with their chicken pot pie disaster, but today was even worse than the food.
I ordered the Portobello Mushroom Omelette via Uber Eats, with a side of sourdough. Nowhere on the menu did it mention that it was made with marinara, otherwise, I would've left that off. Even worse, they packed the toast in the same container as the omelette, so the bread soaked up... whatever's brown?? I can't eat the food now, because it's drenched in marinara which ruins the taste for me. The bread is inedible, period.
But the worst part, is that my order was picked up by a nice African American woman whom was harassed by the manager and accused of stealing my order. They handed her the order from behind the counter, and on her way out, the manager chased after her and accused her of stealing. She told him they had to hand her the order, but he still insisted she bring it back. She asked if it had to do with her race, and that's when he tried to ban her from doing deliveries there. As if he has any control over that.
When I called the restaurant to ask if my order was supposed to be made with marinara, I ended up speaking with that same manager. He told me it was optional, I told him I wasn't given that option. He had no resolution for that. When I asked him why he accused my driver of stealing, he said she called him a racist. I told him, it was because he accused her of stealing for no logical reason. He told me to have a great day.
So, cool. Food is trash. Customer service is trash. Treatment of delivery drivers is trash. Who's keeping this place in business?