Pankaj G.
Google
Palace Hotel, Bikaner House is a decent property with a lovely heritage feel, but it’s definitely not up to the mark of a true 5 or even 4 star. In reality, it feels more like a 3-star in terms of upkeep, though the pricing is firmly in the 5-star range.
The rooms are not very well maintained. Fittings, furniture, and general upkeep need attention. Hospitality is not bad at all, but it can certainly be improved to match the price point and heritage reputation. There is also room for improvement in the breakfast menu, which currently feels limited for the category the hotel claims.
One important concern is security. There should be more active security around the rooms and open areas, especially at night, as there are bears known to roam the grounds after dark. While the property has great potential, it needs better maintenance, service, safety measures, and dining enhancements to truly justify its high tariff.