Palace Hotel (Bikaner House)

The place where one can make & spend quality time. this stay made so many lovely memories. we get good services by all means. ||We're highly impressed with Mr.Karan & Mr.Ravinder's honesty. We had left valuable jewelry at the hotel & received a call from them after checkout, returning it to us. That's truly amazing.||Saluting their honesty and the rich Rajasthani culture that values integrity.

We had a wonderful time at this property. Right from the time we greeted at the hotel when we first came who attended to us with our luggage , the entire front office staff, the entire food and beverage staff, the housekeeping staff … EVERY single one of them have been so helpful, kind and attentive to all our needs. The property itself is beautiful, rooms absolutely clean and if there is anything else required the staff is super accommodating. A big thank you to each and everyone for making us feel so special! Wishing them all the very best 🫶🏼

We had the worst experience at this place, it’s frightening and almost embarrassing how such a beautiful property is suffering because of its arrogant and rude staff. GAURAV the manager is very uncooperative and rude entitled to say the least, in spite of doing inquiry of the prices of a particular room beforehand , when we reached he suddenly increased the price higher on top of that there was no room service policy which is poor management considering the price we have to pay for rooms. Everything aside how someone treats their guests that actually PAY for service says a lot about them. Being from a group that travels regularly, no member of our family or even friend circle will ever stay at this property and the reason being only the poor and embarrassing MANAGEMENT.

We have taken 5 rooms Nos.28 to 32.we checked in on 10/1/26.Not having double bed,2 seperate single bed joined.which gives noise if you change side while sleeping.Mattress was not of good quality.heater was not working properly,never heated room during the whole night. electrical accessories are not as per today’s requirement,Sockets are of old type. In restaurant they are giving paper napkins only means they are not giving cloth napkins. We can get paper napkins at very small snack shop. No exhaust fan in bathroom. Have to keep window open for ventilation in bathroom. No special child chair,so poor thinking. Needs wooden strong double bed in every rooms. Needs to improve so many things.

Palace Hotel, Bikaner House is a decent property with a lovely heritage feel, but it’s definitely not up to the mark of a true 5 or even 4 star. In reality, it feels more like a 3-star in terms of upkeep, though the pricing is firmly in the 5-star range. The rooms are not very well maintained. Fittings, furniture, and general upkeep need attention. Hospitality is not bad at all, but it can certainly be improved to match the price point and heritage reputation. There is also room for improvement in the breakfast menu, which currently feels limited for the category the hotel claims. One important concern is security. There should be more active security around the rooms and open areas, especially at night, as there are bears known to roam the grounds after dark. While the property has great potential, it needs better maintenance, service, safety measures, and dining enhancements to truly justify its high tariff.

Beautiful n serene , luxury feels, indian artifacts, food, seevice, hospitality everything was excellent

Well...this place is awesome. Location is great, and the property and it's campus is just amazing for all those who want quiet stay with family. While I was looking at the photos placed at various locations in the hotel, I just learned that His Highness Maharaja Karni Singh ji is a Silver Medal Winner in 1962 Olympics for Shooting. What a wonderful achievement for our country....the younger generation might not even know this piece of history.... While the place is full of such amazing surprises, the building is very well preserved and all the furniture is antique...but there is a problem of lizards in the rooms and around because of its location.... Staff, very polite and good.... Food, good. OK. Restaurant, wonderful. Rates, a bit higher, but OK. Worth. Go for it.... Recommended for family stay...

Hotel is very nice and clean. Rooms are spacious. Service is next level. But but. Food is really blend. Just cant imagine how they can make such food. If you going Mt. Abu to relax and enjoy the property this not your place as you have go out for your food 2-3 times a day. Staff is very co-operative. They are ready to prepare whatever you ask but problem must be chef who dont know the taste. Anyway good stay without food but without food..........