Jenny T.
Yelp
I will NEVER come to this venue again. This review is for the usher/security team working on Friday night, 12/14/18, and for a management personnel at the venue, Jason. This makes the top of my list as one of the worst experiences I have ever had at a show.
My friends and I were so excited to attend and enjoy a show we purchased tickets for many months ago. We were so ready to enjoy on a Friday night, but throughout the show, we were being harassed and antagonized by the two men sitting next to us. They constantly telling us to "shut the f*** up" when we weren't even talking. While all of this was happening, one of my friends who has a medical condition that causes her to fall asleep, was quietly sleeping in her seat. Eventually he told his friend/partner in a very loud and threatening tone "they won't be here for long...". Shortly after, he came back with a security guard. Without even nudging her to ask if she was okay, without even consulting her friends who were sitting next to her, the security guard picked my friend up and stormed out of the theater with her over his shoulder.
My other friend and I quickly ran after them to make sure she was okay. We don't know what that man told the security and usher teams, but whatever it was, it did not justify them physically removing her without even asking any questions about why she was in her current state.
When we left the theater and were in the lobby, we tried to talk to the ushers to understand what was going on, but they refused to listen to what we had to say. One of the ushers eventually acknowledged that what happened was wrong and that the behavior of the people next to us was wrong, but she refused do anything about it. Her complete disregard of the situation was so upsetting - when we tried to explain that to her, she told us "all you want to do is pick a fight and start trouble" and had us kicked out of the venue.
Today, a couple of days after the show, my friend who was removed from her seat, went to talk to Jason, someone on the management team at the theater. He said the security was justified in pulling her out of the venue because they did not see that she was wearing a medical bracelet... I don't know when they looked for that medical bracelet because trust me, the second the security guard was in front of us, he immediately picked her up and took her out. Jason also told her that since he personally wasn't there that night, there is nothing that he can do to rectify the situation.
This was a truly terrible and horrific venue experience, and I hope you think twice about the next time you plan to attend an event here. As I noted in the opening, I will never come to this venue again. Even if Whitney Houston comes back to life and agrees to do only one farewell ghost show at the Palace of Fine Arts... it'll be a hard no from me.