Palácio do Governador

From the very first moment I arrived, I was completely enchanted by this beautiful hotel. Welcomed with a glass of champagne and delicious sweets, I immediately felt the warmth and elegance that make Palácio do Governador so special. It’s more than just a place to stay — it’s a magical blend of history, refinement, and heartfelt hospitality. The building itself is stunning, combining the charm of an ancient palace with the comfort and design of a modern five-star hotel.||My room was spotless, stylish, and peaceful, with a wonderful sense of warmth and harmony. Every little detail was carefully thought out — from the soft bed linens to the calming scent in the hallways.||The spa deserves a special mention — an oasis of pure relaxation. The heated pool, the aroma of essential oils, and the kindness of the staff made me feel like I was in another world. Breakfast was another highlight, full of delicious options and fresh local flavors — the perfect start to each day.||The team at Palácio do Governador truly made the difference. Everyone I met was genuinely kind, attentive, and always ready to help with a smile. Their hospitality turned my stay into something memorable and personal.||A heartfelt thank-you to Mr. Marcos Sousa, the exceptional General Manager, whose passion and leadership shine through every detail. His presence gives this hotel its soul — making it one of the finest places to stay in Lisbon.||The location in Belém is ideal — close to the river, surrounded by Lisbon’s most iconic monuments, cafés, and peaceful gardens. It’s the perfect spot to explore the city while still enjoying the calm of a luxurious retreat.||I left this hotel with a full heart and unforgettable memories. I will definitely return and recommend it to anyone who wants to experience the very best of Lisbon — comfort, beauty, and true hospitality.

Lovely hotel. Build on top of the historic Belém wall which is super cool to be sating in such a historic place. Rooms are spacious, bed is comfortable and they have a pillow menu. Yep, you can choose your custom pillow style...amazing! Food was decent, bar was excellent. Nice swimming pool and beautiful grounds. Location was great. About 25 mins into town center on the 15E which is right out side your door. It was nice to be away from the business of downtown. You are a 6 min walk to Belém Tower. Unfortunately its totally closed so you can't visit or take pics. Decent amount of restuarants all within 15 mind walk or quick tram ride. Lots of options for everything here. The area is safe and we felt safe walking around early morning and late at night. Staff was awesome. Very attentive, very nice and very accommodating. Excellent time here and look forward to staying here when we return.

The hotel has a lot of charm and we felt very welcomed here. There are some really nice design touches that make the place feel classy and sophisticated. The spa is really great here - has a very old world, classic feel to it although the facilities themselves are completely modern and work well. This is the first sauna experience I had in Portugal where the temperature was actually correct because it was designed properly. The location is fine if you don’t mind being out of the city and want to have a more chilled experience or see the museums. But it is around a 15/20 min car ride to the city so you need to be aware of that.

This hotel never disappoints. The people and staff are wonderful and it’s just such a pleasant place to stay. The rooms are beautiful and well kept and something we have noticed over the past few times we have spent here is the wash products that are used are amazing ! It is also the first time we used the spa and absolutely loved it. On check out the hotel is so mindful that you even get a bag with some water and biscuits for traveling. A really big shout out to everyone including housekeeping and a very big thank you.

Honestly, for a hotel that is luxurious, expensive, and Hilton-affiliated, I’m deeply disappointed in the overall lack of customer service—specifically in the dining experience. To be clear, the front desk staff and housekeeping were fantastic—attentive, welcoming, and professional. However, the rest of the customer service experience fell short, especially in the breakfast and bar areas, which is the primary reason I’m providing this feedback. The dining experience—both at breakfast and in the bar—was the most disappointing part of my stay at Palacio. The staff in these areas were neither attentive nor welcoming. Frankly, it felt like they didn’t want to be there. Their body language, lack of manners, and disengaged expressions gave the impression that guests were an inconvenience, rather than valued customers. On Friday night, we attempted to dine in the hotel restaurant but were told it was fully booked. That was completely understandable, and the hostess kindly suggested we dine upstairs at the bar instead. However, when we arrived at the bar, the staff member didn’t acknowledge us for about five minutes—despite the fact that the place was empty. We had to ask twice for menus, and no one offered water, drinks, or starters. When we tried to get the server’s attention to place our order, he ignored us and prioritized another guest who arrived after us. We ended up leaving and dining across the street at Nunes, where we received excellent service—prompt, courteous, and attentive. Unfortunately, this kind of neglect at the hotel wasn’t limited to dinner. It continued each morning during breakfast. The experience was so frustrating that my mother wanted to speak with the front desk about it, which speaks volumes about how we felt. Sad part, this was the #1 place I wanted to stay at the end of my trip because, of the reviews I see here in Google. How misleading. I stayed at another hotel at the beginning of my trip in Lisoba and it was 100000000x's better than this. This situation reminds me of the saying: “It may look pretty on the outside, but it’s ugly on the inside.” That perfectly captures our experience with this hotel. I can’t understand how a hotel of this caliber, with such a strong brand affiliation, could deliver such poor service. If I hadn’t prepaid for my stay, I would’ve left early.

We stayed here a week ago for our last night in Lisbon. Location is not far from Belem, but definitely not in the heart of Lisbon, which is why we chose it for our last evening. A little bit of self care before long flight home. The staff were super friendly from the moment we walked in. Lunch and dinner on the terrace were fabulous. The whole hotel is beautifully appointed and quietly luxurious. Pool made for a welcome cooldown. I would love to have had maybe a coca cola zero in the mini bar and more water. But a lovely stay and we found the best little sandwich shop not far from the hotel. Will definitely recommend this hotel

The hotel’s location is excellent, but unfortunately, the service does not meet the standards of a five-star property. At the reception, the staff seemed unprepared and unsure how to handle a simple room upgrade request. For three days, we were told that the room was not available, and each time the staff did not know how to proceed, only leaving a message without follow-up. This gave a very poor first impression. The breakfast service was even worse. I asked for tea and was left waiting 25 minutes. The staff’s attitude was careless, and when I asked to see the manager, he never appeared. Ignoring a guest’s complaint is a huge failure in hospitality. Sending complimentary food does not erase the fact that the service was painfully slow and disrespectful. This hotel hides behind a prestigious name, but the reality is poor service, disorganized staff, and complete absence of management accountability. It is absolutely not five-star level, and I would not recommend it to anyone expecting real luxury or professional treatment.

Vitor Horta & Margarida Costa, pay attention to the reviews you’re getting because “a lack of professionalism” by your staff continues to be an issue for guests and it’s not being addressed. When I first walked in, I was given a cold and unfriendly welcome, we had just come from the Hilton Porto Gaia where we had the most incredible 5-star stay, so immediately to be greeted so poorly made me feel a bit sick to my stomach. Our Suite was East facing, nothing special, but it was clean. I’m shocked that more people aren’t complaining, but the tram on the North Road in front of the hotel and the train at the South end of the hotel kept us up all night! You literally hear the rumbling in your pillow every 10min and it’s enough to drive you mad. The 5-star reviews with no mention of the Tram or Train, just blow my mind! Must be really heavy sleepers? After no sleep we went to breakfast where we were led to our table through a smaller than normal door (see pic), where my 6’1” husband hit his head and knocked himself to the ground. The response to this by our server was, “Yeah a lot of people do that” and then he said, “I did that as well on my first day”. The manager came over and also told us, “We’ve been telling “them” (upper management?) to do something about it as it’s happened to me and so many people”. Here’s an idea, why don’t you take initiative and throw up a sign, or even better, warn taller people to duck before you lead them along. Seems simple to me! At checkout the lady at the front desk asked us how our stay was, I literally had tears in my eyes, was absolutely exhausted and said, “we got no sleep due to the tram & train and we now are off to the hospital because my husband hit his head on your small door out to your patio and probably has a concussion (which he did). Her response was as serious as can be, “so it was just an ok stay”. I looked at her in absolute disbelief and walked away. This was how we ended our vacation, which was an incredible dream until we walked into this hotel and our nightmare began. Do yourself a favour, don't play Russian Roulette hoping for a good room and just stay somewhere else.

Beautiful historic building, with elegant and hip decor. Deep blue velvet chairs set against traditional Portuguese tile work designs make a lovely combination. Some parts of the edifice have bricked arch ways that simply enhance the whole ambiance. The service was superb! From the front desk agent to the bell man who gave us a guided quick tour of our room and personally explained the property, food & beverage venues, room amenities and spa to the restaurant staff. With an outdoor and indoor (inside the spa) pool at your disposal, they make relaxation easy. I also loved that the atmosphere was elegant without feeling stuffy or pretentious. Great location, right near the Historic Belem Tower and with tram and bus lines to anywhere in Lisbon. Another great thing that is rare in the city, this property has it's own underground parking garage and it's included with the nightly rate! Breakfast was also complimentary and had both hot and cold items, espresso coffee and mimosas. It was wonderful and I will definitely stay here whenever in Lisbon!