Palais Aziza & Spa

Aziza Palais and Spa|We had booked through BA in the UK 2 days earlier and had selected a Pavillion Room which is a separate villa, there was much confusion on arrival as they didn’t seem to have details of the room selection and we stayed in a junior suite for the first night. This was more than lovely and we would have been happy to have remained there. The front desk manager very kindly organised complimentary hot oil massages in the Spa to compensate, these were very nice.|Both pools were too cold to swim in. Great food but when busy it’s understaffed though when its quiet food can still take an age. Waiter was very grumpy on our arrival night, seemingly as we hadn’t booked. He was under pressure and stressed but charming for the rest of our stay. |Great barman Hassan, cocktails great Alcohol pricey but similar to 5* hotels in other parts of the world.|Breakfast buffet was very good plus eggs cooked to order.|Free hotel Shuttle at 10 every morning was very useful.|This is not comparable to a 5 star hotel in say Dubai but certainly better than a 4 star hotel in many places.|A lovely property and very comfortable. It is a pity that it doesn’t have the efficiency essential to give the continuous high service levels you might be expecting as it is is promoted and priced as a five star hotel. Best to manage one’s expectations in advance - it does have very nice willing staff but things are sometimes quite haphazard. If there was a good deal available I would certainly return.

Rest and Relaxation. After our stay in the busy Medina of Marrakesch we anjoyed the wonderful atmosphere in the Palais Aziza. Our Pavillon was well-spaced, nicely decorated and very comfortable. Equipped with a luxurious bathroom facing a litte patio with beatiful flowers and a spacy dressing room that allowed us to range everything easily. Special thanks to Sofiane from the reception who made our stay to a very special one. And not to forget Mohamed "Simo" who always took care for us in the restaurant and on the pool side. We will come back.

We were a group of 9 people and booked 3 of their Pavillons in the garden (we stayed 7 nights over New Year’s Eve 2019/2020)|When we arrived at around 4.30pm one of the Pavillons was not cleaned yet and we had to wait for another hour. |2 of the Pavillons had no WiFi even though we told them several times to fix the WiFi but during the whole stay of 7 days they were not able to fix it. |Even at the pool and in the main areas the WiFi is really bad. |We wanted to check out the gym but the told us that the equipment is not there yet and the gym not open (see pictures)||On the first evening when we wanted to get ready for the evening there was no hot water in the room. The same was on the following morning. |Also the rooms and especially the bathroom was really cold and we had to order an additional heater for the bathroom (see pictures) which is unbelievable for a 5 star hotel. |We went to dinner at 7.30 in the hotel as we had childrens with us (age 8-10). We had to wait 1 1/2 hours until the kids were served with some french fries. and a burger. Again horrible service! ||Then we had dinner on New Years evening in the hotel which was priced at 2500dhs (250€) per person without drinks. The food was ok but nothing great. The desert was served 5 minutes before midnight!!! How is that possible when dinner started at 7.30pm??? |Also we ordered white wine for the evening and after the first bottle the wine was empty. We then chose a different white wine which was also empty after the first bottle. ||On a Saturday evening we went out for dinner and drinks and came back with a taxi to the hotel. We had to wait 20 minutes at around 1am in the morning before the gate because there was no security on duty and we rang the hotel 10 times to open the gate. ||To summarise, the hotel looks good on photos but the service is the worst you can get and everything is a bit worn down. If you can chose a different hotel as also the prices for drinks und and the dinner are high. |DO NOT GO TO THE HOTEL!!!!!!|

We Spent 1 Week at Palais Aziza at the Palmeraie of Marrakesh. The location is quiet but the Shuttle by the Hotel drives to the city twices a day for free (and on request for a fee). ||The Hotel is very beautyful in a Morocan Palais Style centered around two pools.|The Food in the Restaurant was good, a Bit pricey and on a high european Level. Most of the staff in General is friendly and helpful (especially the drivers and the waiters), some are indifferent.||BUT: It does Not have a 5-Star Level. This is in our opinion due 4 to things. |1. The absolutely incompetent, untrained and slowly (but friendly) front Desk/ reception. Some examples: ordered breakfast Box was not prepared, safety deposit on Credit card (600€) would have nearly been forgotten to annulate and was only found By luck several hours After Final payment and minutes before our departure to the Airport.|2. The Homepage does Not reflect the actual offers. E.g. Vip tickets for the jardín Majorelle are no longer available through the Hotel and Would have Been aranged if possible just in the Morning of the Visit (no Planing ahead). The Front desk reacted with nothing but a smile, no apologies.|3. The room equipment was to some extent the worst we had ever. There is a major misplacement of power outlets in the Superior Room we Stayed in. The sockets were not easily accessible and the only possibilty to plug in the hair dryer near to a mirror was to crawl under the sink approximatley 1 meter. Believe me you don’t Want to have a look under the sink. All this resulted in the Hair dryer cable beeing very Short and imposible to dry your Hair if you are taller than 1,6m. Reaction from the front Desk: a smile. The whole light in the room was steerable By only one side of the bed. The light was too dark, reading impossible. Telefon calls to the reception were blocked- reaction By the Front Desk: a smile.|4. We do Love animals but please don’t allow cats and free flying birds in a restaurant. This is a Bad combination and both at some Point sat (literally) on the breakfast chairs, tables and bread on the buffet. |All in all we expect more from a Five Star Hotel.

If you're looking for a nice hotel away from the hustle and bustle of the old town, then this is worth a look. The pool is great and accomodation well appointed, majority of staff are friendly and helpful, and the room was always clean and tidy. Few negatives though, it's a bit rough around the edges in places, the food (although big portions and tasty) is incredibly expensive, and getting a taxi to town seems like bit of a money making exercise. P.S. Loved the peacocks.

What a lovely place if you are looking for some nice quite days. The Hotel has a fantastic garden and lots of peacocks walking around. The room we had was very well equipped and had a fireplace. The decoration is all very marrokan, but I guess that's what you want when yo go traveling there. A place I would love to come back to one day.

We stayed last week after booking at short notice. Were upgraded on arrival but the suite felt like it hadn't been used in a while and was oversized for 2 people. After the first day the shower ran cold for two mornings and one evening before being resolved. Not what you need to deal with in a decent hotel and no compensation offered. The room was equipped with a Nespresso machine but supplies weren't replaced, regardless of asking, and neither were toiletries. We were taking a few days break to relax in a comfortable hotel and would have expected these details to be taken care of without our input. We didn't have the energy to persist! This hotel could make more effort.

The worst 5* hotel! The service is dreadful, particularly from the manager Daniela who takes zero responsibility. The location is beautiful but the rooms are tierd, our jacuzzi bath did not work and the lights did not work and were not fixed by the time we left. No turndown service, the grass is not cut and ants run abound. The candles you see beautifully lighting up the pool in the picture were not in existence during our stay. Good luck booking a massage at the spa, the manager at the desk is surly and unhelpful, we had 4 Hamman's booked and all were cancelled. The food is expensive and at best average.