Olivia
Google
The staff at the hotel were incredibly friendly and truly did their best to help us, which we really appreciated. However, the room itself was a major letdown.
While spacious, the room was extremely damp – so much so that just sitting on the bed left you feeling damp. There was a constant musty smell, and nothing ever dried properly. To make matters worse, the room had a serious cockroach problem. We had to remove both half-dead and dead cockroaches ourselves, which was far from pleasant. On top of that, the air conditioning didn’t work at all.
The staff promised us a new room the next day, but that never happened. Instead, they brought us a fan and eventually offered a 50% discount on the stay. It’s thanks to their kindness and the partial refund that this review is three stars and not lower – because the actual conditions were far from acceptable.
Additionally, the room was very poorly soundproofed. We were woken up early every morning due to noise from the hallway and breakfast, which made it difficult to rest properly.
It’s worth mentioning that the hotel itself is quite beautiful, with charming decor and a lovely setting – but unfortunately, the room experience overshadowed that.