Palau Pacific Resort

I spenti one night at the Palau Pacific Resort and the experience was excellent in every aspect. The room and facilities were perfectly clean, the staff was extremely kind, professional, and always helpful. The breakfast was excellent, with high quality and a good variety of options. The view is absolutely stunning and truly memorable. I enjoyed my stay so much that I will definitely return for two more nights on the 26th and 27th. Highly recommended. Dr. Enrico Binaghi

The positives: Nestled among the trees, PPR has a calm and relaxing atmosphere despite being quite busy. One of the things I appreciated most was that it didn’t feel geared toward any specific nationality of guests, which created a genuinely welcoming environment for everyone. The rooms are a little dated, but still comfortable and functional. There was a good area to snorkel (which we didn’t utilise so can’t comment on the quality of the reef ) and away from boat traffic. However, the main downside for us was the food quality. During our stay, we found that the meals here didn’t compare well to those at Palau Royal Resort (PRR). For example, the pizzas which were priced similarly in both places at around $25, were heated-up frozen retail pizzas in PPR, whereas at PRR the dough tasted freshly made and the overall quality was noticeably better. Another advantage of PRR is the wider variety of dining options just outside the resort, which adds welcome flexibility for longer stays. Another inconvenience is the check-in and check-out times. Check-in is at 3 p.m. and check-out at noon, whereas PRR had the same check out time but offered a more reasonable 2 p.m. check-in. In terms of the gift shop, we were quoted a different price for an item (which did not have a price tag) than what was keyed into the til at the end - we decided not to argue about it but certainly left a sour taste. We also found the staff here somewhat distant and less warm than we have experienced in other destinations such as Hawaii, Fiji, and Tonga. The level of hospitality didn’t quite meet expectations - for example, no one assists with luggage upon arrival at the lobby. You will have to unload from the taxi and take it to reception yourself. Another was when our food came and I asked for chilli sauce, the server went on to take orders from other tables, make drinks and serve those tables before coming back to clarify the type of sauce we wanted before heading to the kitchen. Later, I politely ordered milkshake and there was no acknowledgment to the order. Overall, the hotel has a peaceful setting and comfortable rooms, but the food and service levels leave room for improvements

This resort has the looks, the location and a history of being a five star resort.|But I would only visit for a day stay to enjoy the location. The bed/mattress is so firm that night time was not something to look forward to. I tried to change rooms, just to be informed that most rooms are twin beds and have the same old mattresses.|Hoping that a king mattress might improve comfort, I switched to a 'lesser room', only to be disappointed. The mattress was as hard, from the same vintage and not up to the standard you would expect from an expensive resort.|Shame, because the location and nature around are beautiful. Everything else is overrated and resting on 'old laurels'.

We enjoyed our week at the PPR. The snorkelling out the front was a bonus seeing the beautiful large clams. The beach bar and service from Heather was great. We had a room on ground floor close to the beach with Seaview, and we loved the location of our room. The room was very musty, since returning home, the smell in my suitcase from the room is only just going and I have had to wash all my clothes twice because of the strong damp smell. It is beautifully green because it rains, maybe we just got a damp room and the other ground floor rooms are ok. The resort is aging but in the best location for resort snorkelling. We found the resort expensive due to USD to AUD, but that’s our exchange rate, for other travellers it might be different. However, we loved the week in Palau, doing tours and relaxing on the lovely hotel beach.

Absolutely one of the nicest places! The food 🥘 is amazing 🤩 the drinks 🍹 fantastic the pool and to say the beach is wonderful and oh man bring your snorkeling 🤿 stuff we were anchored 3 days just last week and wish we had more time! So clean, friendly and welcoming! Can wait to return!

I really wish I could give the PPR a higher rating. The location is sublime, our accommoation in a Lagoon Pool Villa was excellent and the general facilities of the resort were first rate. However, for more than $1600 USD per night you have much higher expectations than these factors alone.|Put simply, whilst the service is friendly, it's substandard with the exceptions of Heather and the outside bar staff as well as our housekeeper Alexandra. There were many examples including a confused and late arriving transfer arrangement at the airport; a chaotic dinner service (patrons ended up chasing down staff to place drinks and food orders); car hire bookings taken. but not actually completed; some nights there was a turn down service, on other nights there wasn't, maintenance requests not undertaken (our sliding door wouldn't lock): and so on.|Secondly, the quality of food was at best average. You could see after their first night's arrival, all the new guests would experience the service chaos and poor food and not be seen again in the restaurant. Of our 8 nights, we ate out 7 times and the choices in town were excellent in terms of range, cost, service and quality. The breakfast was adequate, but not great. The fresh fruit selection was minimal and inconsistent, the were only bland cereals rather than something like a bircher muesli and the pre-cooked selections were usually cold and soggy.|As I said, I wish I could rate the resort higher because we did enjoy our stay there and Palau is a great destination. If you stay at the PPR you need to be prepared to make some adjustments, such as eating out (relatively easy as many restaurants provide a free return shuttle) and confirming any arrangements multiple times face-to-face at the front desk with a different person to the one that made the original booking (take note of their name because they'll ask you).|If you're comfortable with making those adjustments, like us, you'll enjoy your stay at the PPR.

I stayed at the beach view room and the hotel is beautiful. Service is ok but since my flight was leaving at 6:20pm I was trying to inquire management about getting a good rate to stay at one of their villa for like 3 hours . It's NOT like I dont want to pay , I am actually ok to pay but management just ignored me even I asked 5 times already! Like i said the 5 stars hotel can never be maldives. They can never have management team as well trained as a proper 5 stars hotel. very sad as the ground and palau is beautiful. for the money you pay I would rather stay in any resort in maldives!

This is a wonderful place, the staff is exceptional, the rooms are excellent, and the entire resort makes you want to stay forever. It is hard to find a place where you can just walk out into the water and snorkel for hours. Even though I was there for work, I would love to come back as a guest!