Palazzetto Madonna

This is a beautiful small hotel in a very convenient location. Many of the staff were delightful and very welcoming, especially Valentina on reception. The lift is rather quirky and basic, but does its job between two floors. Our room was solendid, very well decorated, spacious, with an excellent bathroom and a peaceful view across the surprisingly large courtyard garden. We found the bed/mattress much too hard, as previous guests have commented, and did not sleep well the first night, but the housekeeping team were very responsive the following morning and placed layers of thin duvets under the bottom sheet to create a softer “topper” effect. We then slept very well. The breakfasts are magnificent, better than anywhere else we have visited in many years of Venice. The team doing the breakfast were always so generous and friendly, and you could not have asked for more quality or variety. The hotel has a lovely tradition of offering guests a Prosecco every evening, and we have never met this before.

We knew the hotel’s last cation would be perfect for us, and realised you want to book a garden room, not a canal room, if you seek a quiet stay. Staff in the very small reception area proved efficient, but it was Valentina in this team who exuded warmth and welcome and seemed supportive of us as individual travellers. The lift is curiously basic, but does its job between two floors . Our room was opulently decorated (rococo in a fulsome vein) and was spacious with good furniture and lighting. The electrically closing curtains were an impressive convenience. Our bathroom was also spacious and with good fitments. We do d not sleep well the first night as the bed/mattress was very uncomfortably hard (as mentioned by some other guests), but the housekeeping team were wonderfully positive and supportive the next day, placing a layer of thin duvets under the bottom sheet to create a much softer “topper”. We then slept well. This helpfulness was also shown by the breakfast team who were cheerful and could never do enough for you. In several decades of visiting Venice we have never enjoyed such a varied and generous breakfast offer, far beyond the customary bare buffet. We also loved the spirit of hospitality shown by the hotel’s friendly tradition of offering a glass menu f very good Prosecco to guests each evening. It started the adventure of the night in a very pleasing way!

We were in room 205, which is a “suite” at the back of the building, with windows looking out on Campo San Toma. Not so much a suite as a good sized, very nicely decorated room with a bathroom. The room is only accessible through the outdoor courtyard garden and up a flight of stairs – no elevator. Nice high ceilings and characterful decor that felt quite Venetian. Quite a lot of wardrobe space for a hotel room. All seemed very clean. Some noise in evenings from Campo San Toma, including live music, but always finished at a reasonable time. Closing wooden shutters as well as windows insulated noise well. Pretty good selection of food at breakfast. Eggs made to order scrambled or fried, as well as pancakes and crepes. Staff were friendly and helpful. Quite a convenient location, just across the Grand Canal from the centre of Venice. 2 min walk to S. Toma pier where you can get the water bus or taxi, or take the gondola ferry service across the Grand Canal for €2 pp. Quite a few very nice restaurants, bars and cafes within short walking distance. Handy little supermarket on just around the corner. WiFi internet good: 87 Mbps down, 67 Mbps up. Not so good things: The Heating/Aircon controls were awkward and idiosyncratic. It seemed that the cooling was not working at all, and I suspect that as it was winter the hotel had turned them off to save energy — this was not a problem as such, except the heating was very “enthusiastic”, especially in the bathroom, and we struggled to sleep the first night due to the excessive warmth. By the second night I had got the hang of controlling the heat in the bedroom, with the help of opening windows for a while, although the bathroom radiators remained blasting out heat 24x7. No low level lighting controllable from bedside. Paper cups in room — we borrowed proper ceramic mugs from the bar/breakfast room. The rainfall shower head needs a thorough descaling or replacement. Water pressure quite low in shower.

I'm torn on this review. Torn because I think this hotel deserves 3 and not the 4 stars i've given it but the staff is so helpful, kind, and results-oriented that it was hard to actually give the hotel the rating it probably deserves. First, the good. As mentioned, the staff is extremely kind and helpful. We had a number of requests which they were helpful in sorting and were always happy to do so. We really could not have been more pleased with the service from them. From the gifts we recieved for new years, to their accommodating our room changes and other special requests, they really made our stay as comfortable as was possible. Now, the bad. Frankly, the rooms just are not worth the price. This hotel is charging just under what some of the grand hotels on the Grand Canal are charging -- think of places like Palazzo Stern which is just 10-15% more expensive depending on the day. The Madonna cannot compare to a hotel like that and yet is charging similar prices. As one reviewer below noted, and I agree with, the hotel is trying to be something it isn't. Case in point, we needed to change our room from the floor zero because of the noise which echoed down the hallways from the kitchen prep team at 6am. The staff was happy to accomodate our change to another part of the hotel connected to the courtyard but this room too had a number of issues. First and foremost the bathroom door (which is transparent) would not close as it had come off its track. Second was the smell which was emanating from the shower drain. Clearly someone did not properly install a P trap on that line. Though the room was tastefully updated at some point, it was obviously beginning to show its age. Nevertheless, we found the rooms themselves to be very clean and well taken care of if in need of some updating. Additionally, the location is fantastic and there are great restaurants in the neighborhood. All that said, I would not revisit this hotel at the same price point and would recommend management to address the issues with the rooms and to reduce prices until they have done so.

Palazzetto Madonna is a true hidden gem in Venice. The hotel can be reached directly by private water taxi—a big plus for convenience. I highly recommend booking the water taxi in advance; it’s about €80 from the train station, but well worth the splurge for couples or if you’re traveling with heavy luggage.||The rooms have a vintage charm and are beautifully kept, with clean beds and great housekeeping. We stayed in Room 6, right next to the breakfast area. At first, we were worried about potential noise, but the soundproofing was excellent—we didn’t hear a thing. A special perk of Room 6 is that it opens to the garden courtyard; we even enjoyed the morning rain with the door open, which felt magical.||Breakfast was quick and nice, setting us up for the day. The biggest surprise? The hotel is right next to two of the best restaurants in Venice, which made dining incredibly easy. We also loved that it’s tucked away from the busy bridges and squares, offering peace and quiet at night. Just keep in mind that walking back takes about 25 minutes from Rialto, and some alleys are unlit, so a little extra caution is needed.||The nearest water taxi stop is only a 3-minute walk, perfect for exploring different parts of the city. The only minor inconvenience is that there isn’t an ironing board in the room—you’ll need to go to the first floor where they’ll set one up for you.||Overall, this hotel is perfect for couples who want a romantic, authentic Venetian stay away from the crowds. I would definitely come back again.

Unfortunately, our experience has been disappointing due to a room discrepancy that has not been addressed. We booked a room that was clearly advertised as including one king-size bed and one twin bed. However, upon arrival, the room only contained a king bed. As two guests who specifically chose this configuration to have separate beds, this was very inconvenient. We spoke with the concierge and were informed that the hotel is fully booked and that a room change is not possible. While we understand availability limitations, the issue remains that the room does not match what was advertised and paid for. We have contacted management twice via email and have not received any response. The lack of communication and accountability has been the most frustrating part of this experience. We hope management will respond and provide an appropriate resolution.

A very beautiful hotel in a great location. Room was very quiet and the shutters blocked out all the light! The decor is amazing throughout the hotel. Slight noise from outside when people started using delivery trolleys in the morning but I think you would find this anywhere! Staff were very friendly and breakfast was lovely. It was about a 10 minute walk to the train / bus station, 10 minutes to Rialto Bridge and 20 minutes to St. Mark’s Square. We would definitely stay here if we return to Venice.

The main issue with this hotel was it's ridiculous overpricing. It's a perfectly fine mid-scale hotel that you'd expect to pay 150-180EUR for. Breakfast is fine but basic, public areas small, and we found the rooms comfortable but cluttered witha few broken things. The location is great and it would be totally fine as a cheap-ish place to explore Venice from. It's not a bad hotel. However, it charges 300EUR per night and gives the impression of something much, much fancier! It really didn't feel like a four star hotel. We were very disappointed at what we got for the money and felt like we would have got a much nicer experience anywhere else. Not a bad hotel per se, but be advised that you could spend 100EUR a night less and get the same experience!

I can't give this place enough stars. Before I do this, here's a tip. Don't be a cheapskate and try to WALK your luggage to the hotel. Any hotel. Bridges will kill ya. I made us walk because I did not know that public transport (water bus) takes you close to most of the hotels. We had changed hotels at the last minute to the Palezzetto Madonna. We paid less that €100 per night and it was the best decision made. I had us walk with our luggage and kept getting us going in circles. Finally, I called for instructions and they sent an employee to find us and walk us there. Way above and beyond. Our room was beautiful royal blue. Do take advantage of the magic mirror with TV. And, they had just suffered a major flood from the acqua Alta of November 12th (3 weeks ago). You would have never known it. Staff was great. The complimentary breakfast was great as well. Waffles, pancakes, croissants, cereal, fruits, meats and several beverages. The value cannot be beat If we ever get back here, we will stay here again!

I was contemplating giving it one star but the place is clean and decent.. the reason it only got two though is below.... Pros: Location is nice and pretty noise free Cons: Pricey, service is average. Breakfast is terrible. Wifi is coded per room and requires login EVERY SINGLE TIME.... Details... Stayed there for the Venice part of our honeymoon. This hotel was underwhelming to put it nicely. For the price per night I've stayed in places much much nicer. Staff is ok, hotel overall is nice. Room are spacious enough for Venice. Bathroom was awkwardly setup with a towel warmer that doesn't even work. They claim they have an amazing arrangement with a glass maker in Murano and that they have free taxi setup to get you there and a tour of the factory. Heads up for those who don't know better, this is a SALES PRESENTATION. This is NOT acceptable for this kind of hotel. Do NOT lie to your patrons. Thankfully we spent very little time there and enjoyed the city which itself is amazing so we easily forgot about the hotel but what a not worth it place.

It's a nice clean cozy place which is easily accessible and closer to many touristic locations. However it's slightly expensive for the size of the room. Breakfast is good and the staff is very nice and helpful.

I stayed here 2 nights in a double room overlooking the canal (2 king beds) with a shared bathroom. It was excellent for 3 adults. Very spacious. The breakfast wasn't the best but hit the spot. Sure the wifi required you to login every day. It's annoying but it was fine. I'd definitely stay here again as the a conditions were very nice. AC worked great! Make sure if you take a public water taxi from the airport (15 Euros) and decide to get off at the Rialto stop, take the public ferry to S Tomo (7.50 Euro) then walk through alley, make a left then right (before bridge). Don't try to walk from Rialto stop with suitcases in the July heat! Thank me later...I learned the hard way.

This place is fine, just has a strange vibe to it. Wi-Fi is really aggravating, Breakfast is just average. Staff was polite and helpful. Nice location.

My husband and I stayed at the Hotel Palazzetto Madonna during our honeymoon. It is a beautifully renovated boutique hotel. Our room was gorgeous and had all the modern amenities that you could hope for. It was extremely clean as well. The location was a little off the beaten path. They say that it is is a 15 minute walk to St Mark's Square, but it is more like 25 minutes because of the all the winding alleys. It's not a direct route. There is a water taxi stop fairly close by though so that is helpful. We also enjoyed the Dorsoduro neighborhood which is less touristy. That was closer to the hotel. The one thing I didn't like about the hotel is that I found the staff to be very cold. And they were definitely "in cahoots" with tour guides and restaurants that they tried to steer you too. Fortunately we skipped their suggestions and found great places on our own.