Palazzo Gattini Luxury Hotel

This hotel is steeped in history. Built in the 15th century and in the family until the early 1900’s. Went into disrepair until a man purchased and did a remodel that is STUNNING. The staff were amazing. They were so friendly and helpful.||Location, location, location. Couldn’t ask for better. Their rooftop bar had a commanding view of the Sassi and old town.||Breakfast was very good as well!!

Absolutely unacceptable for a five-star hotel. When the bill arrived, it already included a 15% “optional” service charge — printed in black and white, as if mandatory. The waitress immediately told me with a smile that it was “optional” and that she could go back and redo the bill without it… as if this little charade were perfectly normal. That is not optional, that is pressure. I actually felt forced into it — and I almost let myself go along, just to avoid the awkwardness. This is not hospitality, it’s manipulation. This is Italy, not the US. Tips are voluntary. Forcing them on guests and then pretending to offer a way out is both rude and insulting. For the first time ever, I refused to leave any tip at all — not out of stinginess, but because I refuse to reward such dishonest behavior. A five-star hotel should make you feel welcome, not tricked. Instead, I walked away with disappointment and mistrust. I hope other guests will speak up, because only by sharing these experiences can such practices stop

This hotel far exceeded expectations. Our suite was 304; it was large, beautiful, with a balcony overlooking the caves/ravine and a huge soaking tub. The staff were so helpful and friendly, and the food at breakfast and dinner delicious. They gave us recommendations for other restaurants which were also great. It is in a wonderful location within the old town (no cars), but they have a parking area about 20min outside the city and send a van for pickup. We would highly recomment Matera - it is a very interesting, walkable (slippery cobbles in the rain), historic town and there is a nice hike down to the ravine and up to the caves. We had a guide for the town - arranged through the information center; she was very knowledgable, helpful and fluent. The town is much less touristy than other places in Puglia; I'm glad we spent three nights there.

Wonderful experience : amazing room, very professionnal staff on top to be so kind, nice spa with a cave pool, restaurant, breakfast and the rooftop just perfect. Well located with Matera view ! I strongly recommend and will come back.

The hotel is superb! The room are nice nice and the overall experience is that you feel like at home. The staff is really helful and keen to provide any required assistance during the staying. The breakfast is really nice! Definitely a place to come back!

Outstanding hotel with staff that go above and beyond, you will not be disappointed if you stay here, rooms are clean and bright, the public areas smell fantastic and the staff are at another level and I have stayed in may hotels for both work and holidays! Nico from the restaurant came to my aid, sorting me out post knee op after over enjoying the history of the town. Thank you again!!

What a fantastic hotel made more fabulous by the staff. Nico from the restaurant was fantastic, I over did it walking round the town post knee op, and he sorted it out, couldn’t have asked for anymore thank you again. Location is perfect to explore the city, be prepared for all the steps!

Amazing location, service, friendly staff and unique experience. We would definitely visit again. By coincidence we stayed during the Madonna dela Bruna celebration which made our stay even more exceptional!|The rooms were clean, large unique with luxurious attendance.