aandeadventures1
Google
Nothing but good things to say. First for context, we travel internationally many times a year and have high standards for service, communication, amenities, safety, and cleanliness . We spend many months planning out our travels and researching hotels and locations  to ensure we get exactly what we want, and that often comes with choosing to pay more because the experience means so much.  We do rely on reviews but truly our initial outreach is often what sets a hotel apart almost immediately.  Do they respond, how helpful is the response, etc. Everyone has their quirks and opinions and what is off putting for one person may not bother another. That being said, when I review I am honest and fair, but want to lay out that as long as we get what we expected, we tend to be easy going and aren’t as nit picky as some reviews I’ve read. In the case of this hotel, all the reviews were very positive. While that might seem suspect to some, I can tell you with confidence that after staying and planning our stay that all are true and accurate as our experience was  wonderful! |From the moment we were searching for a hotel and sending emails with questions, to our arrival and stay, the staff and experience was excellent!!  The hotel is very unique and the history of the building along with location were good starters. We typically like to coordinate and  ask any questions prior to booking and response time was superb. All of their staff provided quick responses and helpful info and even went above, in my opinion, to share info when we were working on booking experiences and plans during our stay. The hotel is centrally located and provided a great location to walk around Catania and enjoy all it has to offer.  It was even a great place for trips outside the city which we did to Siracusa/ Ortigia , Aci Trezza, Aci Castello, and Mt Etna. The room was clean and well kept and in the heart of it all. We had breakfast as part of our reservation and took advantage of that for only 2 of our days because sadly we didn’t remember we had paid for it, so assumed it was extra…. Only realized it when we went to settle the bill. A small error on our part to not ask, but didn’t impact our stay. In fact it allowed us to venture around and try some different spots for breakfast, which was enjoyable. That being said, they accommodated our early morning breakfast needs prior to hiking Mt Etna by placing items in our fridge the night before and also prior to our early flight home. It was absolutely appreciated and worked out very well. We also arranged transfer to the hotel from our prior stay in Taormina and to the airport upon departure with them and it was seamless. I would highly recommend the hotel and want to send my thanks to Alessandra, Davide, and Renato. Thank you for a wonderful stay and for the recommendations on wine. We ended up enjoying the sparkling wine post Mt Etna hike which was a great way to celebrate.