Susan S.
Yelp
This was my third trip to Rome, and unfortunately, this stay was a major letdown. We booked an Executive Room, but it was far from what was advertised online. The photos are incredibly misleading--the room was tiny, with barely enough space for two people to move around simultaneously. There was no place for luggage, no vanity area, and no mirror near an outlet unless you wanted to risk electrocution by using the narrow bathroom sink ledge. The bathroom itself was so small it barely accommodated one person, making it impossible to get ready comfortably.
For seven days, we lived out of suitcases scattered across the floor due to the lack of space.
Two months before our stay, the VIP concierge emailed us asking for special requests. We asked for a higher-floor room with a window that opened because one of us has breathing issues. Despite this, we were assigned a low-floor room where the open window brought in cigarette smoke from the street. To make matters worse, there was constant hammering and drilling from construction work at an apartment directly across from our window starting at 7:30 AM and continuing past dark. While we understand the hotel can't control outside factors, they completely ignored our requests and didn't even acknowledge them at check-in. If they had simply informed us in advance that they couldn't meet our requests, we would have canceled and booked elsewhere. Instead, we paid €2,300 for a full-price, non-prepay reservation, only to face a disappointing stay.
Other issues:
* Breakfast was a basic American buffet with no option to custom order eggs or omelets.
* We constantly had to request replenishment of in-room coffee, milk, and toilet paper.
* By the sixth day, the heating and A/C stopped working.
* The hairdryer was broken.
* The shower doors leaked water all over the floor after every use, and the cheap caulk job couldn't hide the extensive water damage.
These are not the standards of a 4-star hotel. Photos below provide perspective.
As compensation for all this, the hotel offered us a free dinner. We had a shared club sandwich and fries on our last night. We were called on the phone hours before dinner informing us no drinks alcohol or otherwise will be included.
The positives: The location is central, and the staff were friendly and responsive.
Overall, this hotel failed to deliver on basic expectations, and I wouldn't recommend it.