Helen K.
Yelp
Amazing customer service!
The best that I've received from any of the hotels that I've ever been to!
It was my second time to Venice and was debating between 2 hotels and although the other hotel location was appealing as it was next to the train station for our Milan day-trip, I just couldn't pass on Palazzo.
I had booked a bundle deal through Expedia and Palazzo staff had contacted me through Expedia, welcoming me and was always "at our disposal" as they would state at the end the DM. They staff were so helpful arranging transportation from airport to hotel and making restaurant reservation for us, as it was costly last time making that international calls on our first trip.
Palazzo location is actually ideal as it's on the quiet outskirt where water boats are plenty and 20 minutes walking vicinity of the main St. mark's square as opposed to 30minutes walk from hotels near the train station. With the hotel's location, you have 3 options of transportation from the airport. 1)water boat 2)private car + water boat, or 3) private car + around 7 minute walk. Typically from the Venice airport, if you take the taxi, they will take you to the train station, but for Palazzo, you would be taken to Basilio, which is the seaport and a lot closer to the hotel. 7 minute walk from Basilio as opposed to 20 minutes walk from the train station.
We took the third option and for 3 people with big luggages, it was $75 euro in cash. Once you arrive, the driver will be holding a sign with your last name. Car ride in the sprinter van is around 25 minutes and for the 7 minutes walk, another staff will come to guide you to the hotel and help with the luggage. Didn't ask, but I'm not quite sure if regular taxis can come through the Basilio but it didn't look like that it would be so definitely check with the hotel in advance if you plan to just take taxi.
When we checked in, we were upgraded to a family room, which was a nice surprise to have a separate area between the 3 of us. It was a loft style so we can still hear each other but there was a separate king size bed upstairs with a half bathroom and closet. Everything was super clean and comfortable, such as the bed, pillows, and the shower. I believe the upgrade was possible as we had visited during off season. Nevertheless, was super grateful and was the best hotel experience that we've had.
Oh and in case you need a late night snack, Palazzo is right next to Pizzeria Oke, which was amazing! Overall, would definitely come back to Palazzo for our future Venice visit.