عصام ا.
Google
I stayed at this hotel for one week. Overall, the room itself was nice, but my experience did not fully match the price I paid.
The biggest disappointment was the restaurant. I paid 109 AED for a pizza, and honestly, it did not deserve even 5 AED. The food quality was very poor. I also paid 200 AED every day for breakfast, but the menu never changed during my entire stay. The options were very limited, which makes the price unreasonable.
Regarding the room, it was comfortable, but I faced an issue with the water (I am attaching a picture). I also tried to connect my phone to the room TV, but the code did not work. I contacted reception and the IT team, but the issue was never fixed.
I also had a very embarrassing experience with housekeeping. I asked the receptionist to clean the room because I was going to Sharjah Airport to pick up my mom and would return later. He told me not to worry and said the cleaning would take only 15 minutes. I clearly mentioned that I would be back after 2 hours. When I returned with my mom, the room was still dirty and had not been cleaned at all.
Additionally, the reception staff did not seem happy or welcoming during my stay, which affected the overall experience.
Overall, the hotel is not bad, but considering the high prices, the service and food quality should be much better.