Yusuf Stafford
Google
The location of Fort Young Hotel and the visual ambience of the Palisades is wonderful. However, the service experienced at dinner was quite lackluster.
The waitresses constantly forgot about us, they were not attentive, and they operated with tunnel vision - focusing on singular tasks, rather than providing quality service.
We waited a long time to receive water and the tables were not cleared in an appropriate manner (the waitress removed one person’s plate, left the other two plates on the table without asking a question and disappeared forgetting to return). At the end of the night, the waitress then proceeded to take an inordinate amount of time to bring the bill.
I think the most concerning part of the night was when an elderly person (60 years old and birthday celebrant) in my dinner party was asked bluntly whether she has hypertension as a segue into explaining that the smoked fish fritters were quite salty for one to order. This was a highly inappropriate question to ask and is borderline discriminatory and ageist. The waitress could have simply provided information on the various dishes without the aforementioned question.
What is even more concerning is that our table was not asked the more appropriate and standard question of whether anyone had allergies; and two persons in my party suffer from very severe shellfish allergy.
No low ambient music or entertainment was given to patrons on the night I had dinner, even though there were speakers on the wall. Perhaps the speakers were not working, or maybe the staff forgot to turn them on. I am not in a position to make a definitive statement on why such was absent.
I last visited Fort Young in November 2022, and the experience was also sub-par at best. 26 months later and the dinning experience has not improved, neither have the service and the quality of food.
On the positive note, the drinks were mixed to perfection. We had pina coladas and whiskey sours and they were absolutely amazing. The bartender is definitely skilled and experienced.