Marian Voicu
Google
TOTAL WASTE OF MONEY AND TIME ‼️‼️ Paying for a VIP table means nothing.
SERVICE‼️
The service is terrible and the worst. The guy host by the entrance and our waitress, Alison, had zero hospitality. Alison had an attitude, and made us feel completely unwelcome, like she didn’t even like us. Her energy ruined the vibe. We came ready to have fun and spend money, but left full of regret.
Drinks: 😠
Drinks are watered-down and full of ice. Without the ice, the pitcher is only half full, so it’s definitely not the full amount they advertise. Just look at our pitcher in the photo after pouring only one drink. That pitcher cost $136, and drinks can only be ordered in pitcher size.
Food: 🤮
Limited selection and disappointing food. We’re not picky eaters. we can eat just about anything, but we struggled to find something appealing on the menu. The options were pretty limited, and when the food finally came, it just wasnt good. Definitely not worth the price.
CROWD: 🥱 Boring‼️
The VIP cabanas were nowhere near fully booked and there were plenty sitting empty. And honestly, it’s not surprising. The VIP service was far from the VIP experience they advertise.
We also noticed they were giving a lot of FREE general entrance ticket to bring in crowd. And there were also a lot of people leaving early, which says a lot about the overall vibe. Between the weak drinks, poor food, and underwhelming service, the hype just doesn’t match the reality. Definitely not worth the high price tag.
Payment: 😔
One of the biggest letdowns was their policy of not accepting Mastercard onsite, despite the fact that I was able to use my Mastercard online to reserve and pay the deposit with no issue. Nowhere were we warned that it wouldn’t be accepted at the venue itself.
We were already at the pool, ready to enjoy the day, and didn’t have any other credit card with us. They nearly REFUSED to serve us because of this, and even the manager couldn’t offer a solution or make an exception. IT WAS EMBERRASING AND STRESSFUL as I was already situated on the daybed. Thankfully, my husband happened to have his Visa debit card on him, or we might have been turned away entirely after already paying a deposit.
It’s unacceptable for a supposedly VIP venue to have such poor communication and inflexible service, especially when it comes to something as basic as payment. It’s just another example of how badly they handle the VIP experience overall.
NOT RECOMMENDED‼️🚫
Out of all the pool parties we’ve been to, this is the one we’ll NEVER NEVER NEVER come back to.