Jessica Cudjoe
Google
The hotel was lovely, and the staff were genuinely great, treating everyone with care. However, I’m unsure about how racially friendly the environment was.
During checkout, I repeatedly asked if there were any outstanding payments, especially since we’d had a massage that wasn’t part of the all-inclusive package. The receptionist assured me there wasn’t. However, she kept me waiting for a long time while attending to others who arrived after me, which was frustrating. Eventually, I got upset and reacted before she finally addressed me.
When I got to my car, she came running, claiming I owed money. This was incredibly confusing and upsetting because I had clearly asked about this during checkout. Her behavior made me feel as though she was accusing me of trying to steal, which was humiliating. Later, one of her English-speaking colleagues came to apologize for her actions, but the damage was already done—I was genuinely embarrassed, and it’s hard to describe how that felt.
Aside from this incident, everything else was great. The food was amazing, and I really enjoyed spending time at the beach across the street and relaxing by the pool.
The breakfast options were very inclusive, and I thoroughly enjoyed every bit of it. I’m usually someone who skips hotel breakfasts, but this time I didn’t—and that’s just how good it was.
The rooms were decent and offered a great view, which I appreciated. However, during our stay, there were power outages, and the hotel didn’t seem to have any contingency plans in place. This was quite concerning, especially since it was summer and extremely hot. On the bright side, the rooms were cleaned daily, which was nice.
I think it’s just so expensive but received bare minimum. Just don’t have high expectations
