Palmon Bay Hotel & Spa

So, we came on a value for money Jet2 deal | and in my opinion that's what we got. We started off in room 521 which had 2 really really uncomfortable single beds pushed together. The view of derelict communist era buildings and the car park was uninspiring at best. After a couple of terrible nights sleep ( the lovely reception staff got a mattress topper put on), we gave in & asked for a room change. For the princely sum of 80 Euros for the remaining 4 nights we moved to room 1404 (better view and much better huge double bed). Nice room though bed still very very firm! Beware which room you book! Lovely outside pool area though weather too poor to use it for most of our trip. Overall hotel is good & indoor spa & pool fine. Breakfast is plentiful but pretty poor quality wise (still can't believe they put items like broccoli, sprouts, kidney beans and fish fingers out for breakfast). The main reason for 4 stars is the staff, particularly on reception. When we had problems they did everything to help. The promenade and bay area is fine but the overall dereliction of the town spoiled the area completely for me. We did a boat trip to Kotor to see some of Montenegro but that was very long & the boat was also very run down. Kotor is lovely but invaded by masses of people from a cruise ship when we arrived. Hotel recommended then but needs uplifting & moving to a nicer area.

The hotel is modern with beautiful well kept gardens and has very nice indoor and outdoor pools. The indoor pool/spa complex is highly appreciated especially if going in the autumn months. My spa treatment was excellent. I had a back and shoulder massage which left me feeling very loose and relaxed. We thoroughly enjoyed sunbathing by the outdoor pool and admiring the amazing views. We would recommend upgrading to a deluxe double room with seaview, giving you a lot of space, great balcony and having your own coffee machine and a mini bar fridge were such a treat to have in the room. We stayed on a half board basis, breakfast had a lot of choices, catering for different diets but unfortunately dinner was very disappointing. It was not up to a 4 star hotel standard. The variety was poor, not a lot of choices, very random dishes on offer, e.g. perfectly round haddock filets/processed food?! Most of the time spent in the hotel was relaxing however some of the guests were not very respectful of the hotel rules and we had a few sleepless nights, when those were very loud. We could also smell tobacco in the night too despite being on the 4th floor.

Booked through Jet2, the room we had was adequate but the bed was very uncomfortable! The reception staff arranged for us to have a mattress topper but this didn't alleviate the problem. We had to pay the difference in the rack rate to move, but we have to say the staff were very accommodating. The hotel itself is lovely, a very pleasant oasis amid a very ordinary town! The pool area is delightful. The surrounding restaurants are good!

Really enjoyed this hotel, staff were excellent, position very good and the swimming pool area was fabulous. However DO NOT WASTE YOUR MONEY ON A SUPERIOR SEA VIEW. The hotel pictures of an unobstructed sea view are only available in a few rooms. The reception staff did show us some other Superior Sea View rooms - but agreed that the sea views were even more obstructed than the room we had been allocated. Unfortunately the hotel was full otherwise I am sure we would have been moved to a room which had the sea view we were expecting from the hotels website and those on EasyJet who we booked with. Unlike Jet2 EasyJet did not have a rep visiting the hotel so all communication with them was by email or phone. Feel totally let down by EasyJet’s customer service - after wasting first few days of our holiday complaining to them realised nothing was going to be achieved. When we got home they offered us £50. I am sure you will enjoy your stay at this hotel just don’t expect to get an unobstructed sea view. Also although we asked to speak to the manager he is obviously a very busy man as he didn’t have the courtesy to contact us during our 10 day stay. Photos show view from our balcony.

Had a great stay for the price here. We had a Deluxe Double booked. The room was nice, clean and modern with a comfortable bed. Lack of kettle was a big shame though. Breakfast was really good. I was worried looking at previous reviews but that had a wide range of cooked and cold options. The coffee front he machines is awful though, truly some of the worst I've ever tasted (my tip is to find the urn of filter coffee, better though still not good). The breakfast chef was really good with my allergy, can't thank him enough for that!. The spa was nice, pretty standard for a hotel spa. Watch out for the changing rooms as they're not very private (you can see straight in from the hallway). We did find the steam room a little smelly, probably needs disinfectant but we did inform reception who said they will address it. The beach club area was really good. Friendly staff bringing a good range of tasty and reasonably priced drinks/food. The choice of pool Vs beach area was really nice to have. Very good design. Overall I would stay here again. I think it represents good value for money and is well located

Excellent location with private beach for residents and pool with plenty sunbeds. We had superior double room with Seaview massive king-size bed plenty wardrobe and drawer space room cleaned daily and items replenished when needed or asked. Staff very attentive friendly greeted with a smile and helpful. Varied breakfast choices to suit everyone's taste we were b&b but plenty of restaurants along strip overall had wonderful relaxing holiday and recommend this hotel. steve&karen

We had a very enjoyable stay at the Palmon Bay Hotel. |The staff were all brilliant.|The hotel is spotlessly clean.|The food is great - plenty of selection at breakfast.|The pool is cold but prefect for warm days and general health benefits.|The spa is 5*|The hotel's location is convenient for some great restaurants with food at reasonable prices. |It's a nice walk to the Old Town.|There is an outdoor calisthenics gym less than 5 minutes from the hotel so don't forget your grip chalk!|I highly recommend this hotel and will definitely be back.|Thank you to all the staff who made our stay so special.

It’s all about customer experience… If you have a films crew in the hotel, just be nice and thoughtful. Note us about it and let us to decide if we want to stay during those days… Tell the parking guy to inform about it and suggest to leave the luggage in the entrance. Not to send us parking in lower park and travel 6 minutes to the entrance… Tell the front desk that she can smile a bit more… Tell her also to make sure the card for the spa is working so we won’t have to stand and knock on the door… Tell the pool guys that’s is not fun at all when they come to you and move you from place to place because they need to film again. Just Let us decide if we want to be a part of it. Customer experience. Take some lessons. It will help you.