Pan Pacific Vancouver

What stood out the most to me about the hotel was its heated, outdoor rooftop saltwater pool. Birds soared and sang overhead, snow-capped mountains were visible in the distance, and the sky was a brilliant shade of blue. Being located by the harbor, the hotel offers many rooms with beautiful views and a sense of privacy. The food was tasty, and the service was efficient. Some areas could use improvement. The elevator, for example, had long wait times on the guest room floors—much longer than expected. The bathroom would benefit from more hooks for hanging clothes. It would also be helpful to see measurements more consistently in Celsius and kilograms. Overall, I had a wonderful stay.

We still talk about this hotel now, we loved it. The views were incredible, i could of sat watching the sea planes and cruise ships all day. Gutted we only had 2 nights here before our cruise. |The room was huge and very clean, the welcome chocolates and bottle of wine was a nice touch too. We had a pacific club harbor view room and it was worth the extra money for sure. The club room had soft drinks and sweets etc all day, breakfast in the morning, snacks in the evening and desserts so was well worth the money. |Pool looked great but didnt have time to use it. We also loved the luggage service for the cruises, very easy to use. |Only issue we had was slow and not working elevators. Would highly recommend and would stay again

We had a fantastic stay at the Pan Pacific Vancouver. It was the perfect way to kick off our cruise vacation. We almost booked the Waterfront Fremont since it’s also close to the port, but ended up choosing Pan Pacific because they offer direct luggage transfer to the cruise ship from your hotel room—which was a huge help and made everything so much easier.||From check-in, the service was amazing. I wish I caught the name of the front desk agent—she was super friendly, patient, and helpful. As someone who works in customer service, I was seriously impressed.||Our room was on a high floor, clean and comfortable, with nice amenities and a great bed. We also had access to the Pacific Club, where we enjoyed afternoon tea and breakfast with a beautiful view. The staff there were just as great—one of them (I think his name was Sarif) helped me print out an excursion itinerary and even found me a stapler! It was such a small but thoughtful gesture that made a big difference.||We also had dinner at the Coal Harbour Bar in the lobby. The food was fresh and delicious, and the service, once again, was excellent. Everyone we met was friendly and welcoming.||Yes, the hotel is a bit pricey, but the location, the luggage service, the club access, and the amazing staff made it totally worth it. I highly recommend staying here if you're cruising out of Vancouver—or even just visiting the city. We’ll definitely be back!

The hotel was well situated relative to the cruise terminal. Restaurants were excellent. Rooms were less than great. As a couple, we would have preferred a King bed as opposed to two full size beds. Single sink in the washroom was cumbersome for a couple too. Really did not like the dirty rugs in the elevators. All in all, On but could have been better. Internet service OK

One of the best views in any hotel I have ever stayed in. We were awestruck at the panoramic sight of the harbor and the city, my wife and I stayed up late sipping our complimentary champagne and watching the night fall on the water. A once in a lifetime experience, I cannot wait to go back. All staff were very friendly and accommodating. Unbeatable location at the cruise terminal if you're going on a ship. Try to go in the off season, it can get busy downstairs.

We spent some time over spring break at the Pan Pacific. Every staff member we encountered was extremely friendly and courteous. The pool area was lovely and well equipped, the views were stunning. It felt safe and well organized. My daughters had a blast. I didn’t try the food in the hotel, but there are so many options just meters from the hotel itself. Would definitely stay again!

We stayed here before our Alaskan cruise and it was a great choice. Centrally located with a lot in walking distance and our room had a beautiful view. We thoroughly enjoyed it. And kudos and thanks to Will the concierge who was very helpful!

We chose to stay at the Pan Pacific for a pre-cruise stay due to its location...immediately adjacent to the cruise port, and they offer a service that will transfer your luggage from the hotel to the cruise ship; that service was fantastic and worked without issue. The hotel is beautiful and well maintained; the service was attentive and professional, and it starts with bellman eagerly offering to help with your luggage upon arrival. We were weary from a long day of transcontinental travel, so we appreciated the efficiency of the check-in process; we were amazed to find we received an upgrade to a lovely waterfront room. Our only disappointment was that we arrived too late to have any meals or room service at the hotel. Our room had two queen beds, which comfortably accommodated 3 adults; the beds were very comfortable, and we enjoyed a quiet rest. We opted for a continental breakfast by room service; our selections made and placed on a door hanger the night before; breakfast arrived at the the time we requested, and it was nicely presented, the food was hot, and was a nice treat in the morning as we watched the sea planes and boats on the water. When we called for the luggage transfer, it was a short wait until the gentleman arrived to take our bags. I highly recommend a stay at the Pan Pacific whether or not you are visiting for a cruise; excellent service and accommodation, and location to the cruise port is fantastic. Vancouver is a beautiful city with lots to offer.

We stayed here for two nights before an Alaskan Cruise and had an incredible stay. The hotel is located right at Canada Place so you can't beat the convenience if you are going on a cruise. We booked a cruise package which came with breakfast buffet for each morning at Ocean's 99 and luggage transfer to the ship. The buffet was delicious and had a wide variety of items including eggs Benedict, pancakes and waffles, the yummiest breakfast potatoes, smoked salmon, oatmeal, yogurt, pastries, and more! Luggage service was quick and easy - after we called they arrived within 10 minutes to pick up our bags. Our flight was severely delayed prior to checkin so I called ahead of time to let them know we were still coming and to please hold our room for us. We arrived close to midnight and were greeted warmly by Keanu who graciously upgraded for free to the coral suite and told us he wanted to make our trip very special. To our surprise and delight the coral suite included a dining area, living area, office space and a 1.5 bath!!!! The suite had wrap around views of the cruise port below and there was even a jacuzzi tub and steam rain shower!! If the great room wasn't enough there was even complimentary turn down service, free bottled water, l'occitane toiletries, cozy robes and slippers, and even binoculars! This was the nicest hotel room we have ever stayed in. Outside of the hotel you are within walking distance of a variety of restaurants, a food court, and a drugstore. We were easily able to walk to Gastown to explore Vancouver prior to our cruise. If you are going on a cruise out of Vancouver, please consider the Pan Pacific. It is more expensive than other hotels in the area but for us it was more than worth it!

The most important service that hotels provide, in my opinion, is a good night's sleep. And unfortunately, the pan pacific did not deliver. The bed was uncomfortable and, most importantly, the thermostat has a sensor on it and would shut off the air during the night. Therefore, I had less than 4 hours of sleep both nights and kept having to get up in the middle of the night and walk around the room to turn the dang thermostat back on. The location is beautiful, and the rooms are clean but if you can't sleep, nothing else matters.

I found my recent stay at this hotel to be incredibly disappointing and frankly, quite concerning. Upon entering our first room, we were immediately greeted by a nauseating combination of mildew and body odor--a smell that lingered despite our subsequent room changes. The issues didn't stop there. In the second room, the bathtub was visibly dirty, the sheets emitted a strong mildew odor, and upon attempting to change them, we discovered disturbing yellow and brown stains on the mattress cover. The bathroom lacked basic hand soap, and the water pressure in the shower was practically non-existent, accompanied by a distressing squeal. Dust and dirt had accumulated in the vents, and various surfaces around the room appeared neglected, as if they hadn't been cleaned in quite some time. Despite being offered yet another room change, which turned out to be a reassignment to our initial foul-smelling room after it was supposedly cleaned, the odor persisted. Frustratingly, the hotel had no available rooms left for us to switch to, leaving us with the unenviable choice of enduring the unsanitary conditions or forfeiting our stay altogether. Perhaps the other 5 Star reviews for here are upgraded rooms that cost a lot more or something else... What puzzles me most is how this establishment maintains high ratings. The cleaning standards exhibited during our stay were shockingly subpar, suggesting a severe lapse in maintenance and hygiene protocols. It's disappointing that such issues could overshadow what might otherwise be decent accommodations. Keanu was professional and did what they could to help us but it seemed that there were no other rooms available. In conclusion, my experience at this hotel was deeply unsatisfactory, and I would caution others to reconsider staying here until significant improvements are made in their cleanliness and service standards. We had to leave despite having a reservation for a couple of more days.

The Pan Pacific Hotel is a disappointment masked by a superficial facelift. Despite its outward appearance, the infrastructure is lacking, from unreliable elevators to poor plumbing. The bathrooms and mattresses are old and tired, reflecting the hotel's age. The front desk service was equally frustrating. Despite my booking agency confirming my room type, the staff insisted I had booked the wrong room and then claimed they were out of the booked rooms. To make matters worse, I found a dead bug in the towels. This stay was far from the quality I expected especially for the high cost.

If you are going on a cruise, this hotel is right at the port and you can get to your ship below the hotel. The staff is friendly and very helpful. The rooms are spacious and lovely. I would definitely come back.

The highlight was seeing this awesome vintage vehicle at the front. Don't get me wrong, the view is amazing, especially a different cruise ship that docks next to the resort every day.. However: Everything costs money, even using wifi in your own room ($5/day) - It's actually ridiculous LOL. Also I waited 8 hours to be checked into my room :) 2/5

This hotel is wonderful! Amazing location at Canada place so it's a good central spot for all the things you need to see and do. There is a Starbucks at the bottom so you can grab a cup of coffee without going too far. The standard room was nice with lots of space and a desk to work. The bathroom was spacious and the shower was relaxing with its rainfall shower head and wand. The most impressive part was the rooftop pool! What a gorgeous view! Be sure to check it out at sunset. One thing to note: pay attention to the elevators since they don't all go to all the floors or down to street level, it's easy to get on the wrong one.

Stayed here overnight before a cruise. Was a very nice hotel with beautiful views from my room. Only complaint was that we had requested late check out, received it, then got an alarming call during breakfast that they were moving our stuff cuz we hadn't checked out yet. Something worth noting- they have a gratuity based service that gets your bags delivered to your cruise ship which was super convenient.

Hey Yelpers! The wife and I stayed here before our cruise out of Vancouver. This hotel is soo nice! The room was spacious and well appointed. We got a harbor view room that overlooked Stanley Park across the harbor. Amazing view! The staff are all very friendly, especially the bellmen (Tynan was the best!). The hotel is located right in the middle of a lot of good restaurants and things to do. See below for that list! One awesome thing about this hotel is that if you are cruising from here, they will deliver your bags to the cruise ship for you! Check with the bell desk for details and don't forget money to tip them ($3-$5 per bag is customary and we'll worth it!) This hotel is definitely worth it, and we will be back the next time we cruise from Vancouver! Put this place on your list of hotels to check out. Check out my reviews for Tap and Barrel, Freedom Bike Rentals, Chung Chun Rice Hot Dogs, and the Improv Center for other things to experience!

Great location but terrible views of railroad station from the room that claims city views Shower was cold, two pillows had nasty brown stains on them, no caffeinated coffee in our room, no creamer packets, and they left a nasty looking mop in the room. So nice location but quality is certainly lacking for the price.

This hotel is juts perfect, located in front of the port. It makes it easier for us to get to the port and no need to get up early or rush. Room is spacious and clean. Bed is very comfortable. Service is excellent. They also help you deliver your luggage to whichever cruise you will be boarding. I would definitely will stay here again when I come back to Vancouver...

My family and I stayed at pan pacific on a Friday in mid August. We took the train from airport which was very cool and convenient of 30min. We got off and walked 10 min to the hotel. It is connected to convention center at the pier. So the lobby is not on 1st floor instead we had to take the elevator up to L floor. I wish there was a sign instead we had to ask the bellhop guy. The elevators are fast but small inside. There was a line to check in at 11:30am. It has a nice view of the pier with the bar and restaurant. Finally we reached the counter lady and she was really nice to help us get our room. The room faced the office building and the dock. Inside the room was nice with big bathroom. The hotel is convenient close to the cruise ships and across the food court. To stay here is pricey unless you use your travel points to get a free room. The lobby has escalators to take to the ground floor. The room is average in side with big bathroom. The view is the port and office building. The AC is kinda weak if you coming during the summer. The beds are firm with nice pillows. It has a small refrigerator and plenty of drawer space. Tip, the escalators on 1st floor on the convention side has underground tunnel to food court area. 2nd tip, the hotel is connected to the Check in terminal connection to ships and the bell hop can send the luggage to ship with a price $13. It is very convenient. 3rd tip, it's few blocks away from the train and the bus stop.

Love Love this hotel! Located right next to Cruise terminal! The Bell staff will take your luggage to the terminal!! Beautiful hotel! Wonderful Staff! Be sure to get a room facing the Water! The Mattress and bedding provided us with a great sleep! The Food in the 3 restaurants ( Fancy, Lounge / Bar, & Breakfast) are great! Located at Canada Place, Convention center & very walkable with surrounding shops & restaurants!. We've been here twice and looking forward ti coming again!

Prime Location. Visited Vancouver for the first time last week and had the pleasure of staying at the Pan Pacific. The hotel is located in Canada Place and is located downtown in a PRIME location, walking distance from almost everything. It was a little pricey but it was very comparable to all the other hotels in the area. The check in experience was fabulous. Normally check in is at 4pm, however I arrived in Vancouver sooner than expected (10am) and my room was ready by 11am...I couldn't believe it. They allow pets and were very welcoming to my pooch, even giving him a dog treat. The staff were all super friendly and helpful, and the room was very spacious and comfortable. I ordered room service for breakfast and it was AMAZING. Probably the best Eggs Benedict I've had. (pics attached). I highly recommend the Pan Pacific, will definitely be returning. 10/10

This review is based on price, location, room quality, and overall experience. The location, right by Canada place, and right by the cruise terminal, is phenomenal. We got a room that was facing ocean view of the port, and it was also a club room on a higher floor. It was absolutely gorgeous. The breakfast provided by the club room was amazing and well worth the price of the room. They also had afternoon snacks between 5 and 7 PM which were delicious, and it was open for a good part of the day to get any type of nonalcoholic drink you want it for your room free of charge. We would definitely book this room again! So why only four stars and not five? I did not like the initial interaction when we got to the second floor to check in. The woman that was checking me in seemed completely clueless and literally made me very uncomfortable. I am from the USA and she had the audacity to tell me that my debit card could not be used as a credit card, even though I use it as a credit card all the time. When she finally agreed to try it, and it worked, she did not even apologize. I hope to never have to interact with her again, because I found her highly unintelligent and in no way suited for customer service at such a hotel. Otherwise, I absolutely love the hotel and will definitely stay here again. We are coming back to cruise again in 11 months and I plan on staying here, and I hope not to get someone so clueless next time when I check in .

We booked this hotel for the convenience of staying at the cruise port before our cruise. We had been up since 145am Vancouver time to get to the airport, so we decided to see if they could let us check in early. They did without hesitation. City view was nice. Room was very large. Only complaint was the mattress was not super comfortable, but it was only one night. We ordered room service, which was quite good. The bellhop who brought our bags was very friendly and kind. And the next morning, we called to have them pick up our bags and take them to on room on the ship, and that was seamless. The breakfast buffet was not great, but not terrible. And it was SO easy to take the elevator down and be at the cruise port.

High price and no free wifi, nor included anything. Bad cell reception so they have you by the throat. Everything is an up sell. Better choices steps away. Severe street addicts problems working its way here. Woke government inviting it. Beware of travel agents recommendations. They get a sweet kick back. Brutally expensive for a room with little value. Never did find the light switch.

Would highly recommend getting a harbor view room if booking here otherwise would likely book at another hotel instead. The view was great, staff was nice, room was spacious, bed and furniture was clean. The shower really needs to be redone with the existing sealant removed and redone as it's quite old and molding. That part of the shower was main negative of the room. The fitness center is weirdly located in the parking garage basement next to a cruise ship loading dock. Location was fantastic so we walked most of the time. Parking was 50cad per night with unlimited in/out when we went which was okay for the convenience in comparison to other options. Pool and hot tub were nice and clean but get busy which is understandable.

Horrible experience at the Pan Pacific in Vancouver BC! Management has been uncaring and absent during our 3-night stay. Our first night we were placed in a suite (as reserved) with a king mattress that had been broken down on each side by numerous visitors. Unable to sleep. Requested a room change the next day and were given a new room, but on the second day our room went uncleaned, even though we were absent the entire day. Letter under the door from Gary Collinge, general manager, told us he regretted the inconvenience of not being able to clean our room. Trash had not been emptied, towels had not been replaced, bed not made, etc. A call to the front desk to request new towels was accomplished by a hotel maintenance man who handed us our new towels in plastic bags and left. As Platinum status travelers with Pan Pacific's frequent visitor program, we shudder to image how this hotel must treat visitors without such status. Our room was $550-600 per night and this is the experience Pan Pacific believes is acceptable.

Excellent hotel. Nice friendly and caring staff Location close to cruise ship and ability to have them transfer luggage was invaluable for our big family with small children

Very nice rooms and great service. The lobby bar has delicious food options and cocktails. The location is perfect for the night before a cruise! The even offer baggage pick up to the cruise ship from the hotel. This will be my routine for every Alaska cruise in the future.

The great convenience of having 2 bathrooms what amazing for a family of 5. I suggest utilizing their bag service that gets your bags from your room at the hotel to your room on the ship, it was very helpful! It's a beautiful city. Recommend.

Been here at TED all week. Went out for dinner. All the sudden my key didn't work. Standing here at front desk. Been 10 minutes. Two people behind the desk do NOTHING to help me. They just look at their screens and chat. Doing nothing. Ugh.

I'm writing this review while drenching in my own sweat thanks to poor air conditioning. Management has been great even helping us change rooms, but the same result. I'm not asking for freezer box temps, 70 degrees is pretty reasonable but we're not even get close. For the price they charge, decent air conditioning is not too much to ask for. Save yourself the headache at stay away.

Poor to sad. Long lines to check in. No Service to speak of. Bus loads of people arrive and depart from this hotel. The main restaurant is the poorest food I have ever had in Canada. Ordered eggs benedict for breakfast. expecting the center of the egg to be a bit "runny" with hot egg yolk. I showed the server and the reply was, "are they over cooked?". Just a bit, they look more like hard boiled eggs. There are plenty of surrounding hotels, with views, with much better food and service.

Vancouver is an awesome city. The people are nice. The food is good. The fresh air and scenery is refreshing. What else is great about Vancouver is this wonderful hotel, Pan Pacific. There is nothing that my wife and I didn't like. The view of the Burrard Inlet, watching the sea-planes take off from the water. The most comfortable bed I've ever slept on. The large rooms and bathrooms are up to date. The accommodating and friendly staff were awesome. It's location is close to everything, and to the metro from the airport. I can't speak more highly of our stay. Next time I come to Vancouver, Pan Pacific will be the hotel I'll be staying at.

Excellent accommodations before embarking on cruise vacation. The room and food were great. They handled my multiple pieces of luggage. Highly recommended.

Stayed one night as pre cruise hotel. Part of a cruise package that included luggage transfer from room to ship. A bellhop was supposed to pickup luggages from our room after checking out. Our set of luggages, all properly tagged, ended up being loaded onto a different cruise ship. My cruise ship only realized it after sailing off and after I notified them my luggage had not been delivered. WTH!!! Not saying the bellhop made a mistake. Just that it was the origin and beginning of our luggage transfer. Room AC wasn't working. I didn't bother telling them because it was just one night. Convention was going on and many routes and access points were blocked off from within the hotel to the cruise terminal area. We and another couple went a very circuitous route to reach the correct area to begin embarkation process. Lack of signage and personnel to direct from hotel to the embarkation area. Location is the only thing going for it. Check in staff not friendly. No welcoming smile. Maybe the grumpy look is the new fad in hospitality. Certainly not worth the price that was charged for a meh room with dirty windows overlooking the the street and buildings. Weird and confusing hours for the various over priced dining options. Next time we'll stay at the Hampton Inn and Suites where we had used on a previous pre-cruise hotel stay. At least Hampton Inn and Suites appreciated us with smiles and greeted us warmly.

Nice hotel overall. Good staff and housekeeping. Club level was very nice and worth the added cost, given the free breakfast and evening snacks (though I wish they'd offer a free wine or beer instead of a 'honor bar'). Club level floors (21-23) have also been recently 'refreshed' making them a good value in comparison to reviews of other floors. Aileen in club level lounge is a treasure and great resource for planning the day, and the car rental downstairs is a good last-minute option (I booked a same-day car through Costco Travel online to drive to Whistler for C$50, which is affordable freedom). Biggest disappointment: the TV had very limited channels. In 2019, the tv should have netflix available and built-in. I tried to plug computer or iPad into TV to stream that way, but conceirge had no cable to do so. As a work-around I asked if I could borrow a DVD player, but the only one he had was 8 years old and pre-Netflix!! I didn't come to Vancouver to watch TV, but after a long day out, and with kids, this is nearly essential. Other things we expected from a top-tier hotel: a selection of pillow type (firmness); more TV channels (there were 40, of which 10 were french, 10 were sports, so very limited!); a bedside clock with a modern phone dock (had pre-lightning iphone dock! Very old). The outdoor hot tub was closed during my stay. Location was very good and central (and a short walk to the best meal I had during my vacation: dinner at Botanist). Right next to train station, so major points for convenience and location. And though I wish I'd been upgraded to a suite or something with a view (given my 9-day stay and several thousands spent here), I did appreciate that my city view room 2108 was extra long, to accommodate a sofa-bed which let our kids 'spread out' a little and rest easier. If I'd gotten an upgrade to suite (which seemed available), the review would be a solid 5*.

This is Vancouver's well kept secret - this bar/lounge/restaurant! While visiting Vancouver for the weekend, I wanted to find a cool rooftop bar or restaurant with a great view. All the blogs listed the same places so I planned on going to one of these. However, after accidentally walking into this interesting hotel that looks like a cruise ship, I found a bar with an outdoor patio right on the water! I came back later with my roommate and enjoyed a lovely evening with cocktails, a charcuterie board, and one of the best salads I have ever eaten! *although it is a bit pricey, the food and atmosphere make the splurge worth it. **this is a very special and widely unknown spot, you're welcome!!!

What I love about the Pan Pacific -Location -Views / Scenery -Fast elevators -Service (from the time you pull up, until the time you leave -Spa Utopia Rosemary Mint toiletries -Heated saltwater outdoor Pool & Hottub on the 8th floor -Relaxing vibe -Comfy King size bed -Oversized Pool & Bath towels -Pet friendly -Clean spacious rooms with awesome views of the Harbour !

Not what we expected. For the price we payed, the place is not worth it. Broken air-conditioning, confusing parking, one room cleaning for one weeks stay and overpriced breakfast are only some of the issues. The positive is the locations and the rooms are specious. Should have stayed at the Fairmont! Not recommended.

while the service and the staff has been spectacular, including the food, we upgraded our room for a harbor view. we landed a room directly eye level with the pool and very little "harbor". the pool is exceptionally busy here in April. the children are very loud while enjoying the pool, as they should be, but we are vacationing and don't appreciate the noise. it's also open until 10PM! the ice machine on our floor is broken so we have to travel two floors up to get ice. We are early risers no breakfast is not available until 7PM for room service. I had to walk around town to find a place open that served breakfast. Coffee in the room is EXCEPTIONAL! house keeping is very quick to run coffee and water for coffee maker up to us, which is so nice!

I went on vacation and stayed here right before the world broke. Amazing views from my room, lovely welcoming staff, and an underground shopping center. This hotel is located in the heart of downtown, so its a great stay of you want to do some sight seeing. Tons of things to do for free or on the cheap surround this hotel. I've stayed in hotels all around the world, and I can't remember a more comfortable bed. Room service had nice selections.... (I was OBSESSED with their Salmon) and the upper lobby has a nice bar where lounge singers and gifted pianists lull you into a cruise like, care free "I'm on vacation" vibe. You can catch a free shuttle tour outside, or just walk around the city at your leisure because everything is at arms length. I HIGHLY RECOMMEND this hotel! Very comfortable and peaceful!

Vancouver Winter "stay-cation" FTW! Can't get away from Vancouver for the winter? Enjoy a memorable Vancouver snowfall from the hot-tub or 28-degree Celsius pool from the uncovered rooftop. Rooftop closes 11pm and includes a sauna in the change rooms. There's also a modern & relatively quiet fitness facility for cardio and weights.

1st time at hotel experience and expectations We're great Rooms we're big , bathroom was big U comfortably can have 2-3 pple in a king size room without bumping into each other. Tv had to be a 55+ Quality of sheets , bed linen , towels all smelled good Bed was comfy, couch bed not as comfy but it is a "couch bed" to b expected. Panoramic windows U can see waterfront, cruise ships, and city all at once. Location was perfect to Robson st. short walk or stop 3 on hop on/off. Pacific centre 10 min walk. All ticket sales done with concierge or front of hotel Ticket booths. Family friendly.. here's the downfall I felt like elevators were tooo slow. Buffett breakfast was good come hungry for $40 No WiFi in rooms ! Everything else was great Wld stay again

I would give it a 4+ for the views. The room was amazing overlooking the harbour. The challenge is there are only four elevators and lots of people staying for cruise ships. Waiting sometimes 10-15+ minutes for an elevator and then stopping floor. For that I would probably not stay here again

Absolutely positively NO complaints about this hotel! It was perfect (and the bed was so luscious!), especially because my friend and I were going on a cruise the following day (and the cruise terminal is right under the hotel)! I was able to hit up the gym prior to heading to the cruise ship and I was happy with all of the gym equipment and amenities- they got the job done!! I have to give a huge shout out to the Conceirge, Jenie! She went above and beyond to welcome my friend and I and even got us a room upgrade, which only further enhanced my stay at the Pan Pacific! PS: this hotel is the perfect WALK EVERYWHERE hote!

All my life the people around me have always gravitated towards this hotel. One of my very first fine dining experiences was with my mom when I was just in grade school. To this day I still go to their five sails restaurant. I remember how big and extravagant everything looked. The hotel is well maintained and greets you with a beautiful waterfall fountain alongside the escalators. The ceilings are high, space open, and small accents of greenery appear every few steps. What I also appreciate is the amazing spa inside. Everything from the service to the decor was spot on! A convenient and easy way to relax without going far. There's also a small section filled with boutiques so you can shop in your hotel! The rooms are very clean but more on the classic side as opposed to modern or posh. Nevertheless-an extravagant experience. If you're short on time or lazy room service is available but 3/5. Hit up one of their restaurants.

Pan Pacific Vancouver is ok. It's dated without a lot of amenities, but the location can't be beat. If you can, get a room overlooking the harbor and you'll have an awesome view, seaplanes and all. It's attached to the convention center and a convenient place to stay if you need proximity to the downtown area. The bed was a little too soft for my liking and it was a bit of a pain to get to the fitness center, since you had to go outside to access it. Overall, it's an ideal location for getting around and very walkable to all that Robson St. has to offer. If you're not looking for anything super fancy, Pan Pacific will do the job.

This hotel could be so much better. The location is great, the view is great. The rooms are dated and the shower curtain smelled like mold really bad which could be a super quick replacement. Initially our room wasn't ready until 4PM with Covid and a very small amount of people staying in the hotel. Everyone on the phone was super rude when making requests, I assume it's all new people due to what is going on. The bell guy Phil got them from a 2 to a 3. Great attitude, positivity oozing out of this guy. Totally changed my vibe when leaving!

Shabby and dated! Got yelled at by anti-masker guests because we were wearing masks. Not handled well by management. I guess you are paying $400+ a night for the view?

This hotel has become a tradition for our annual winter trip to Canada. The location is ideal for getting around Vancouver, their views are unparalleled, their rooms are spacious and well maintained, their rooftop hot tub and pool is stunning, their fitness center is great, their staff are exceptionally personable, and their breakfast buffet (when it's available) is fantastic. You don't really need to ever leave the hotel - when you're at Pan Pacific. We even ordered room service here and it was one of the best we've ever had. The presentation was lovely and everything arrived hot and cooked perfectly. Pan Pacific isn't cheap - but it's a beautiful classic hotel that has always served us well around the holidays. Trust.

Located downtown walking distance to public transit, pacific centre mall , gastown. Checkin was easy and staff are very nice. The hotel is clean. My room had all the amenities I needed. Pool and hot tub are warm even in February. The hotel is located close to many restaurants and coffee shops. Also connected to the good court that is located across the road, just use the stairs in the lobby by the main door, then you arrive at a food court, rexall drug store for water and snacks as well as connecting to the sky train Would stay here again

Beautiful hotel. It is right in Canada Place along the water. It is easy to get around to other city areas. The rooms are nice and a pretty good size. Views are great. The hotel is very expensive though.

We booked this hotel as it looked so nice on the waterfront. I thought it was a five-star hotel. When we checked in, we asked about daily housekeeping and were told that there is none. We were told that Canada is recently opening up and hotels in the area are not doing that. That was very upsetting. So I called the nearby Fairmont and the Marriott. Of course they have daily housekeeping, they responded. Pan Pacific is very disappointing.

The doorman was a little out of it last weekend. We pulled up to drop off my guests to have lunch at their restaurant Ocean 999, but the doorman refused to let us off at the front, and instead directed me to drive forward to the next spot, when there's nobody else behind me. So why? Is it the car? Our clothes? I'm quite puzzled by such discriminating treatment. (To be sure, I sat outside after lunch for a good ten minutes. He allowed whoever pulling up to be dropped off there.) Oh, and the doorman needs to hem his pants. They're far too long for him, although it matches his sloppiness. The brunch at Ocean 999 saved the hotel. Quite a contrast in service. Very attentive. The food never fails, especially for brunch. Good job there.

This is a great hotel! Modern without being stuffy. Everyone we encountered working here was very friendly. The entrance keeps out any riff raff and the elevator up to the rooms is fast. You are right on the water here and walking out to grab a bite or coffee is easy. What a view at any time of day. Pretty safe too. Even the city view rooms are nice with views of the streets and high buildings. Vancouver is clean. So nice. People here are the best! We opted for an Executive floor and this has many advantages. We loved the lounge. The snacks, drinks, staff. Again, the VIEW! The snacks are really good. Unlimited fridge drinks. Alcohol - 1 free drink a day but there is an honor bar system where if you want more, you fill out a little sheet with your room info on it. Free continental breakfast that goes til 1030am! I would only stay on the higher floors now, spoiled by the lounge, the quiet environment and our own Concierge. And, free internet which for other floors, is not? Odd in this day and age. ROOMS Our room was alright. 3 stars. Oddly shaped. COLD tile floors at entrance, closet and bathroom. Brrr. Wear the slippers they give you or bring socks. Comfy robes. Terrible lighting throughout. I would change this. NO TUB. At day's end when we have walked 24,000 steps, all I want is a hot bath. I was under the impression our room had one when coming here and brought all my bath stuff. No tub. Huge TV! The cable went out a lot but no big deal. Microwave was brought to us upon request, no charge. Mini fridge. We did not use anything but did like that nothing was on sensors, That is just annoying, Coffee maker. Good. No charge for coffee/tea. You can also make cappuccinos in the lounge if you stay on floor 21-23. Maid service was terrific. We only had them come in 1 day out of 4 but they did a great job. We got welcome chocolates coming in and choc. covered strawberries the night before we left. Lots of clothing storage. Turn down service if you want it. They leave you bottled water beside the beds. Cannot speak to parking but getting a taxi to and from the airport here was easy. Not cheap to stay here but for sure warrants at least 4 - 4.5 stars. We had an easy, restful time with many perks. It was between Pacific Rim and here when booking. Glad we chose the Pan and would return.

Vancouver has been the best trip I've ever taken! Booked a vacation pkg through Travelocity. Beautiful hotel on the north shore!

I grew up in Vancouver and heard so much about this iconic hotel growing up. I stayed here a few months ago and felt: + Hands down best/most picturesque/peaceful location in all of Vancouver - the only hotels that beat out the Pan Pacific on this front are the two Fairmont hotels; if you can get a room that faces Coal Harbour you are bound to have an amazing stay + Service was impeccable - staff have incredible attitudes and treat you like royalty the minute you step in + Sadly everything else about it was average - the room was very okay and the bed/sheets were not comfortable at all. I didn't feel like it was a 5-star hotel based on these aspects alone