Pan Tower International Hotel

This stay was very average. First, I waited more than 5mins with a toddler to check in. Also, someone pushed in the line just before it was my turn and the staff didn’t serve me first. Then a lady served me and gave me a free upgrade to apologise for the long wait - she’s great. After showing my toddler, we realise the shower area is a bit small and hard to wash the little with 2people in it. I went to reception and asked if there are similar rooms with bigger shower area. The first sentence the receptionist said was “This is still small?”, then told me there’s no rooms with bigger shower area - not professional and not helpful. Next morning the manager rang me and want to help me find another room. She was very patient and helpful. We got a room that we’re happy with. Then a day after while I was looking for my toddler’s toy, I found a slipper and a paper at the bottom of the couch from previous people :( The hotel really need to work on the non smoking policy, I can smell fresh ciggy smells on my level and my husband even saw people smoking in the hotel and the elevator.

We got a room in level 19, non smoking level, which was great for families with kids. The room was clean, a bit old and not very sound proofing. We can hear people knocking the room next door, and it sounded like they were knocking our door. There were people smoking in their rooms on level 19, we can smell the ciggy smell. The hotel needs to make sure no one smokes on a non smoking level.

Location is a bit boring, with the right planning is fun, the hotel internet is very fast, the buffet is very western and fabulous. My favorite hotel in all of my vacation. View of river.

Staff throught the hotel were courteous and very helpful. Room was spotless and spacious. Convenient location. We thoroughly enjoyed our stay and would definitely recommend staying there.

The buffet breakfast was fantastic- hot and cold dishes to select from, and Western and Chinese varieties. Very filling, no need to have lunch & just a light dinner.

Pantower Hotel has been totally renovated since the last time I visited in 2023. The water pressure for the shower is superb. The buffet breakfast is extraordinary with many varieties of good delicious Chinese food. I highly recommend this hotel for visitors going to Kaiping.

Hotel is located on an island in KaiPing, so getting around needs using APP to get around. Room was good, bright and clean. Shower was good. Outside view was nice and my room had a river side view which was great Overall a good stay.

Excellent hotel. Clean rooms, professional staff, very good hygienic proto calls, very good breakfast buffet, classy decor. The rooms, elevators, and common areas were clean. Very well maintained hotel. The staff were very efficient and competent. The maids and personnel running the breakfast buffet were very vigilant regarding sanitation. My only complaints is that some of the food items on the buffet were cold / room temperature. Also, when we arrived, no one help us with our luggage -- Tourist from the U.S.A.