E T.
Yelp
This 1 star review is painful to do but truly necessary. My family traditionally loves Panico's. We have always enjoyed it as a special 'last night at Cape May' dinner for the last few years. But tonight's truly horrible dining experience (even though the food -- starters, appetizers, entrees all -- was delicious as always) has me compelled to write and to say 'buyer beware' and DO NOT EVER HAVE THEM SEAT YOU DOWNSTAIRS!!!!
We arrived - a party of (only) 3 people (myself, my son and his girlfriend) -- for our 8:15 reservation, approx. 5 minutes early. We were asked if we wanted to be seated outside or indoors. Because the indoors was on the chilly side, we opted for outdoors. Seated for 25+ minutes before we were eventually greeted by our very friendly and profusely apologetic waitress, we eventually were able to place our order... but all the while getting attacked by a number of bugs. Yes, bugs were not a huge surprise given the time of year... but they were just too distracting for (again), what was supposed to be nice dinner out. We thankfully eventually received our (always amazing) Panico's focaccia and seasoned olive oil starter and ice water and a cooler for our white wine (yes, BYOB is a lovely aspect of Panico's).... but simultaneously we also came to the conclusion that we really needed to move indoors: we didn't know what would happen with all the bugs when we eventually got our "real" (ordered) food.
As soon as we could get the attention of our waitress, we asked to be moved indoors. We were told it was not a problem and that we would just have to wait for an indoor table. Approximately 15 minutes later (for better or worse, with still no ordered food served), we were told by the manager that our indoor table was ready. Great! We grabbed our serveware and wine cooler and headed back indoors to the dining area. The hostess had us sit at a nice, center-located table .... BUT then the same manager who first seated us outdoors then told us we had to "move and follow our server downstairs." (??) We thought this was odd, but hey, ok, we'll comply.... big mistake on our part. I really truly wish that we had not complied. This is because Panico's Downstairs is evidently, clearly intended as a private dining space for large parties.... in this case, Extremely Loud (and quite likely fairly intoxicated) private parties. With its low ceiling and "behind a temporary screen bathroom" (our table was right next to it?!) this Extremely Loud and (quite likely intoxicated) large private party was so out of control that the 3 of us could not even hear each other speak even though we were just inches across from each other due to the narrow, long, family style table at which we were newly seated.
To say that the other group in the downstairs space was ridiculously loud is a massive understatement. This was clearly a boisterous, very "lubricated" family reunion -- consisting of constant loud spills, overly loud cackling and young children running around the space, plus all guests making frequent use of the bathroom next to our table (again, what?!) This reunion became our major Panico's dining nightmare. We at least now understood why our poor waitress was so harried: she was dealing with this massively high maintenance private party and then (newly) our small, quiet 3-person table, I do not fault her in the least. Ironically, she apologized profusely every time she interacted with us... even though this situation was really in no way under her control.
As we realized our predicament would not improve (the large party had not even received their own main entrees yet and were clearly going to take some time to be served), we basically just waited for our food to be served (by now it was 9:20!!) and then we ate cursory amounts : pizza (Vongole, yum); 'macaroni' (Shrimp, yum) and entree (3 cheese Chicken, yum) -- as quickly as humanly possible, just to get done ASAP. Such a shame. The food was absolutely delicious but everything else was absolutely awful and miserable.
I attribute this awful and miserable experience mainly to the manager who ideally could have instead allowed us to stay upstairs (in the main dining room) rather than having us move downstairs. Again: I also empathized greatly with our waitress.... she was having to deal with all this with no clear support from anyone else on the staff. An astute and savvy person in charge ideally would have recognized immediately that the Downstairs space was in no way conducive for a smaller party alongside a party of 16+ guests.
SO, Panico's just gets 1 star this time. We will be back... maybe.... but with strict instructions to whomever is in charge that we wish to definitely not be seated downstairs ... especially if we are the only other group beside an Extremely Loud (and quickly likely intoxicated) private party. Buyer Beware!