Parachute Ice Cream - Oak Bay

Amazing! The service was excellent—I got to sample several flavors. The apple crumble had real apple in it and tasted just like apple pie. Pumpkin spice was my favorite—absolutely delicious. The lemon swirl was refreshing and so good, and the Skor flavor was amazing as well. Their waffle cone was delicately crisp and perfectly sweet. I loved the ice cream and was really impressed by the service!

The ice cream is delicious. My daughter gave it 11/5 stars. It is some of the best ice cream I’ve had. Between four people we had 6 flavours. All of them were excellent. It’s hard to tell the size difference between the split single ($6.50) and a Double ($8.00). That’s a double in the picture.

I visited yesterday and, unfortunately, had a disappointing experience. The female staff members were quite dismissive and seemed inconvenienced when we asked about flavors. The gentleman working, however, was friendly and had great customer service. It’s basic customer service to be kind and welcoming—especially in an ice cream shop where you’re often serving families and children. We genuinely love the ice cream here, but when you’re spending around $50 per visit, you expect the service to reflect the same quality as the product. Looks like we're not the first to experience this either after speaking with friends in the area and reading other reviews. I hope management can take this as constructive feedback and ensure proper training so every customer feels welcomed.

I like how this location is open later than the Bridge St. location and you can smell the fresh waffle cones being baked. Flavors change often so keep an eye out!

Friendly staff. Very good ice cream. Little pricy though

I love parachute ice cream! I’ve now been to all three locations, Langford, Bay Street and now Oak Bay! So many delicious flavors, I can’t even choose a favorite! Staff are super friendly as well, can’t say enough good things about parachute! I love the jar buyback too, brownie points for sustainability!

Ordered their Lemon Blackberries Swirl n Dark Chocolate Peppermint ice cream, they’re delicious and yummy. 😋

Top notch ice cream! I WILL ALWAYS HIGHLY recommend this place. You will not regret going here 😋🍦