Paradise Hotel Busan

FLAVORED HOT TUBS. We are American and maybe this is a Korean thing but it was really cool. The hotel is beautiful. The hot tub area was just great. watermelon, plum blueberry and mango hot tubs. Super strong jets in the jet pools and all the people were having a great time. Their outdoor area was just beautiful with all the trees by the beach. their bar served really good drinks. we enjoyed our time here.

The room was spacious, clean, and well-maintained. The bed was comfortable, and I appreciated the soft lighting and modern design. The bathroom was spotless with strong water pressure and a good selection of toiletries. My only small issue was the air-conditioning, which was a bit tricky to adjust.Service:The staff were friendly and efficient. Check-in was smooth, and they were very responsive when I asked for extra towels. Housekeeping was consistent and did a great job every day.

This is not paradise. This is pure HELL! This place is not designed to provide service to every customer. You just physically can’t stay there more than 10 seconds. Overcrowd is insane. Customer service is terrible. We asked refund for last night immediately after check-in and disappoint of service and the reception lady gave the most absurd explanation that they don’t give refund and it’s our job to catch right timing to be able to use their facilities. Never go there if you don’t want your vacation to be ruined. And don’t fall for stars. I would even give this place a one star.

Overall a great hotel in a very good beachfront location. Very easy to walk to many of the attractions and calling an uber to venture out further is also very simple. However, the hotel rules are a bit over the top and they are militantly enforced by the staff. Some examples; telling children not to run or make noise in the children’s play area, telling children not to jump or splash in the swimming pool. The lifeguards even seemed to take great pleasure in telling people off for various menial things (tying of hair, no floatation devices etc). Also the pool was closed several times during the day for 20 minutes each time for a deep cleaning, which seemed a bit too much as everyone has to completely clear out of the pool area (I.e 2:40pm - 3:00pm the pool was closed). You couldn’t even remain in the pool bar. So it was a bit annoying having to clear all your stuff and wait somewhere for 20 minutes. My perspective is that this hotel was originally designed as a luxurious resort for couples and older families but in fact its very popular with young families, hence the strict enforcement to ensure people without children will not be disturbed. The hotel need to consider separate pool areas for adults and families. That way everyone can enjoy it and they don’t need such silly rule enforcements on children. I would honestly not recommend this hotel for couples travelling without kids. It will not be very relaxing for you. Then, for families travelling with young kids, the rules will probably annoy you and your children.

The lobby, hot spring pools, and restaurant were lovely and well-maintained, offering a relaxing and enjoyable atmosphere. The Michelin-starred restaurant downstairs was an exceptional highlight, serving beautifully crafted dishes in a refined setting. However, the rooms felt quite outdated and could benefit from renovation to match the quality of the other facilities.

The room was a bit small, but the bedding was incredibly comfortable, and the ocean view was absolutely stunning. The staff were exceptionally kind and professional, truly top notch. My only complaint is related to the women sauna. Not outdoor spa with garden. While the facility was spacious and included an outdoor bath with fresh aired sea view, my experience was marred by a elderly woman presumably regular member of this hotel sauna who made unnecessary and unpleasant comments in a condescending tone. It left me feeling quite uncomfortable. Watch out for old Korean lady who nitpicks and lectures hotel guests even when no breaking rules

This hotel was amazing! I choose the option of booking the room + the cimer spa and that was the best decision ever! It was really relaxing and the pool was big enough y with warm water. The room clean, nice view and really and just in front of the beach!

The staff were very accommodating, and the room was comfortable, but the standout feature of this hotel has to be the heated pools and the Cimer — which is a bit like a Japanese onsen. Overall, this was one of the best hotel stays I've ever had.