Paradise Hotel Busan

A truly terrible hotel. It claims to be a five star hotel, but I would call it a three star hotel at the most. You walk into the lobby and it’s nice enough, but the rest is not. The service is bad. The room is not nice, with dirty carpet and scratched furniture. Everything about it was disappointing. The room doesn’t even come with a coffee machine, which is ridiculous for a luxury hotel. We asked if we could get one and they said they charge to bring up coffee to the room. The AC also never worked and the room stayed at 25 degrees, and they said there was nothing they could do. The hotel is so full, it takes multiple elevators to finally fit into one that isn’t overflowing with people. They also said I could get tax free at check-out, and when I checked out they said it wasn’t possible with my prepaid reservation (other hotels haven’t had any problems with that). When we told them our issues at checkout they said there they were sorry but didn’t do anything to fix it. If you want a true luxury hotel, stay at the Signiel (staying there was a 10/10 experience). Do not stay here.

We loved the room. The view was excellent, and the food at their buffet was delicious, too. We traveled with small children, and they had activities for them, so that was awesome. Parking is small, but the location is very convenient!

Stayed at this hotel for business in September. The staff were very professional and courteous. Mdm. Lee at the executive lounge was exceptionally nice and helpful, and she stood out with her service and recommendations.

We stayed two nights at Paradise Hotel Busan. The room was clean and well-maintained, though it felt a bit outdated. We were able to check in early through Amex Platinum and Fine Hotels & Resorts, but did not receive a room upgrade.||The location is excellent — right on the beach and within walking distance to many restaurants and bars. The hotel’s amenities are strong across the board. We tried the hotel’s Chinese restaurant, which felt slightly overpriced, but the food quality, presentation, and ingredients were all top-tier.||The BMW Driving Experience was a highlight. My child loved it, and the staff running the program were fantastic.||Pool access was good but nothing extraordinary. The pool is just like any other outdoor pool. Cimer, the hotel’s spa/pool complex, is essentially a series of warm jacuzzis — comfortable but extremely crowded.||The breakfast buffet is terrific — a true standout. Note: Amex Platinum guests appear to be routed to the Annex Lounge for breakfast, which is more limited. We opted to eat at the main buffet instead, as guests with children under 4 are not allowed in the Annex Lounge. The main buffet had significantly more variety and worked much better for our needs. My child loved the fridge stocked with various milk and soy milk products. There were some complaints about food quality below, and they weren't reflective of my personal experience.||While hotel staff were generally very nice, my experience with the concierge was underwhelming. They weren't able to handle most requests, which I thought were fairly standard. In the end, it was often easier to handle bookings myself.||Overall, this is a solid luxury property with a prime location and strong amenities, though service consistency could be improved. I would stay here again due to the variety of their amenities.

The room was spacious, clean, and well-maintained. The bed was comfortable, and I appreciated the soft lighting and modern design. The bathroom was spotless with strong water pressure and a good selection of toiletries. My only small issue was the air-conditioning, which was a bit tricky to adjust.Service:The staff were friendly and efficient. Check-in was smooth, and they were very responsive when I asked for extra towels. Housekeeping was consistent and did a great job every day.

FLAVORED HOT TUBS. We are American and maybe this is a Korean thing but it was really cool. The hotel is beautiful. The hot tub area was just great. watermelon, plum blueberry and mango hot tubs. Super strong jets in the jet pools and all the people were having a great time. Their outdoor area was just beautiful with all the trees by the beach. their bar served really good drinks. we enjoyed our time here.

This is a beautiful hotel, it may not look great from the outside but inside it is quite beautiful. The amenities including the outdoor hot spring pools, the swimming pool, and more are beautiful. The problem is the amenities are way too small for the overall capacity of the hotel so they are super crowded all the time. The hotel has addressed this problem by creating entry time slots for these amenities and limiting entry to once per day per person. Unfortunately, it is still extremely overcrowded. This hotel is also very popular with families with young children so it is sometimes difficult to relax in the spa pools if kids a screaming, splashing and playing a few feet away. The hotel has great food options, everything we tried was excellent including the special tea done in the lobby restaurant. This is a Korean hotel that caters to primarily Korean families with children. I did see a lot of cool amenities and activities catered towards children. I would recommend it for families but not so much for couples looking for a relaxing getaway.

The staff were very accommodating, and the room was comfortable, but the standout feature of this hotel has to be the heated pools and the Cimer — which is a bit like a Japanese onsen. Overall, this was one of the best hotel stays I've ever had.