Brenda S.
Google
I was in need of a new pool liner for my inground swimming pool. The company that I have used in the past had gone out of business. I tried calling several pool several pool places but Paradise pools was the only one that had an actual person to answer the telephone. I explained what I was looking for and was told that if I wanted to come in , I could look through brochures to pick out a liner. After finding the one we wanted, it needed to be measured for proper fit. They measured it for me twice. The first time with water in it and the second time once it was drained. They wanted to be sure that it would fit perfectly. They told it would take about 2 weeks to make the liner and that is exactly how long it took. When I went to finish paying for it, l told them that I would be sending someone to come back to pick it up for me, as we are installing it ourselves. That was on a Saturday morning and by the following Monday morning ,they actually delivered it to my house out of the kindness of their heart. I was shocked when I saw them in my driveway and I said to the gentleman , "I thought I needed to pick it up." He said My boss told me , you're coming that way so go ahead and deliver it for her." What great service. I have nothing but wonderful things to say about them. From the very beginning of getting a hold of them on the phone, to picking out the liner, to the measuring it for me twice, and actually delivering it when they weren't supposed to, I was pleasantly surprised by all of it. You don't get that kind of old fashioned service anywhere anymore. Dealing with Paradise pools of Elkhart has been a wonderful experience!
