Paradiso Ubud

TL;DR: Incompetent customer service, marketing and management. Paradiso Ubud does not know how to update their schedule and lacks common sense. // UPDATE to managements response; - The way you handled the customer service situation when we were at Ubud Paradiso is 100% on you. And it was far from excellent. - Own it. It is your responsibility to follow that the marketing channels you use have the right information. // We tried to attend our very first Contact improv. class that was advertised to begin at 9:30 on a Saturday morning in Todo - a platform where event organisers such as Ubud Paradiso share their events one day before the actual event. Surprise surprise that the time was incorrect and the class had already begun at 9:00, 20 minutes before our arrival. As well, the price was apparently wrong (advertisement said 150k, real price was 180k). The staff members reaction was an "Oh, we have a new schedule. It is on Instagram". No apologies, nothing. Why do they advertise the old schedule on another platform then baffles me. We came a long way for this class in the infamous Bali traffic. Hearing that the class had already begun was a bummer, as you really want to be there for the whole class when you want to learn a new danceform. After the bad news I asked for a discount for us to get late into the class and the staff member said he had to confirm this with the manager. He took 10 minutes to figure this out and then, 30 minutes after the actual beginning of the class he told us that the discounted price is 150k, so a whopping 0% discount compared to the advertisement in Todo (see the attached picture). To be honest I was already feeling pissed off at this point and decided to not go for the 0% discount offer. Great experience. (As a tip for future, if these guys want to develop their business sense... considering that this is the organizers, not customers mistake, they should offer at least a discount based on the time lost of the class. In this case the minimal would have been 30min/90min = 33.33%. To be a sign of goodwill the discount should be even higher considering the class was not nearly full and it is basically free money for the organizers the more customers they get at this point.)

One of my favourite places to relax in Ubud - it has such a beautiful and welcoming atmosphere. There's a great schedule of films and you can order food to watch with the film. The food is vegan, and I tried lots of things on the menu, and they were all nice. There's also a lovely seating area upstairs from the cafe that I'd recommend checking out.

A vegan haven in the heart of Ubud 🌱 With love-made dishes, this spot offers countless options to delight your palate. While their burger is satisfying, the hot dog is the true rockstar of the menu. Few know about the hidden second floor—a serene space with views of nearby temples, perfect for immersing yourself in the town's spiritual vibe and unwinding. Paradiso isn’t just about food; it’s also a cultural hub, hosting a variety of activities, from film screenings to dance workshops. A true temple of movement and creativity.

This is our second time at Paradisio and we absolutely love this as a chill night activity or when it’s raining in Ubud! Plenty of space in the cinema, the tickets are 75,000 IDR / $7.50 aud each and you get to redeem your ticket for $5 aud / 50,000 IDR on their food menu which is ALL VEGAN! I would suggest getting there a little earlier so you can look at the menu and order your food before the movie starts otherwise it’s so dark and a bit distracting for other people. The food itself is simple but good! A unique experience definitely recommend.

Paradiso Ubud does not know how to update their schedule and lacks common sense. We tried to attend the contact improv. class that was advertised to begin at 9:30 on a Saturday morning in Todo - a platform where event organisers such as Ubud Paradiso share their events. Surprise surprise that the time was incorrect and the class had begun at 9:00. As well, the price was apparently wrong (advertisement said 150k, real price was 180k). We came a long way for this class in the infamous Bali traffic. When we arrived I tried to ask for discount for us to get late into the class and the staff member had to confirm this with the manager. He took 10 minutes to figure this out and then, 30 minutes after the actual beginning of the class he told us that the discounted price is 150k (so 0% discount considering the advertisement in Todo). In short, just lazy and stupid customer service.

An artsy little venue known for movie screenings and live performances — I’d honestly love to return for a proper show someday. Unfortunately, nothing on the current lineup really caught my eye. The space itself has a cool, chic vibe and is conveniently walkable from our hotel. Worth checking out if you’re into the indie art scene, vegan bites, and don’t mind that it’s cash-only. It’s got charm — just make sure the event calendar excites you before you go.

I’ve been eating there all week and the food is honest and consistent. Fave meal was the breakfast dishes and young coconut served cold, just great to rehydrate after dance upstairs

Lovely range of vegetarian meals. Throughly enjoyed the Mediterranean Platter and smoothies. Highly recommend a visit. Staff are very friendly and helpful.