Irene D.
Google
The time we spent at this hotel can confidently be described as one of the best vacations of our lives. We stayed for two days as regular guests and then for five days as Reserve guests, and both experiences were equally exceptional.
The hotel has just reopened in February 2026 after a year-long renovation, and it truly shows. Everything feels fresh, thoughtfully redesigned, and carefully executed. The overall concept is calm and refined — modern in style, yet beautifully complemented by subtle Balinese elements.
Our room was extremely comfortable: the bed was excellent, the atmosphere relaxing, and the cleanliness impeccable. It was genuinely pleasant to spend time in the room, and we slept very well throughout our stay.
The culinary experience deserves special mention. The breakfasts were outstanding — both in the main restaurant and in the Reserve area. The quality of the food was consistently excellent. There are eight restaurants on the property, along with cafés, bars, and 24-hour room service. While prices are higher than at Bali Collection nearby, the quality fully justifies the cost. I was particularly impressed by the interior of Samira. The Japanese restaurant left a lasting impression, and Sante was truly superb.
Although the hotel is large, it never felt overcrowded. Even while some final renovation touches were still being completed during our stay, everything was managed so thoughtfully that it did not affect our comfort. The beach is beautiful and well maintained. The pools are spacious, clean, and designed to allow guests to relax without feeling crowded. The pool areas offer attentive service, and it is easy to order food and drinks at any time. The entire property is lush, green, and beautifully landscaped. In the evenings, the pathways are illuminated with candles, creating a very elegant and atmospheric setting.
Most importantly, what truly made our stay special was the staff. Every team member was professional, attentive, and consistently willing to help. Special thanks to Resti, Arsa, Teja, Darka, Arfa, Yuki, Toni, Rika, and Fky for their care and warm attitude.
We sincerely hope to return next year.