Paradisus Playa del Carmen - Riviera Maya

Overall, we had an amazing time at this resort. We’ve stayed at multiple resorts in Mexico over the years, and this one is probably our favorite so far. There was so much to enjoy, from the atmosphere to the activities and service. We really loved the daily activities—painting a pot and a canvas were such fun and relaxing experiences. The pool area was a highlight for us, especially thanks to René, who was hands down the best pool bartender. Many times, he already had our go-to drinks made by the time we reached the bar because he recognized us walking over—such a thoughtful and memorable touch. The food was another standout. We especially enjoyed Celsius and loved the convenience of ordering directly from the cabana using the QR code every day. The ice cream shop on the kids’ side was also a big hit and perfect for an after-dinner treat. One place we would probably skip next time is the Italian restaurant, but with so many other great options, it wasn’t an issue. The only downside of our stay was related to renovations happening during our visit. One side of the pool area was a bit loud, which we didn’t mind too much. However, we were concerned that workers were scraping old paint from the outside of the building directly into the pool, which felt like a health and safety issue. In the following days, we noticed they made efforts to collect the paint pieces right away, but we still saw dry paint chips floating and sinking in the pool, which made me feel uncomfortable swimming. That said, this seems like a temporary situation due to renovations and wouldn’t be an issue otherwise. Despite this, we truly enjoyed our time at the resort and would absolutely return

Fabulous place to vacation with family and small children. The kids had a blast and there was lots for them to do including the waterpark, beach, face painting, ice cream, dance parties and little events every evening. Food was very good - the buffet was excellent. The Asian restaurant was the best (both hibachi and the menu side as well). We spent a lot of time in the pool near Celsius and Gabriela was amazing! By far the best server. She was so attentive and came by our seats near the pool constantly to check on us. We were not FC and we felt the fancy room and private pool area would have been a waste for our active kids. We were hardly in our room and they wanted to explore constantly. Save that money and book a nice excursion or save it for the next trip!

We had a great stay at Paradisus. We stayed in a master suite with family concierge. Our concierge helped prep all our restaurant reservations prior to our arrival. He also surprised us with some toys for our kids and super delicious Cookie Monster cupcakes. Overall, food at the resort was great and the atmosphere was very calm which is what we were looking for. We loved the kids club and the evening activities, my kids had a lot of fun with the lion king play that happened the first night. The location is great for anyone looking to enjoy the resort and disconnect.

We went to Paridisus for my husband’s 40th birthday weekend and it was an incredible experience. The resort itself is breathtaking, and we both loved the combination of mangroves and beach. We especially appreciated the service provided by Jorge and Jessica Lopez. Both went out of their way to make our stay memorable and special. Thank you to all the staff there! Book today! You will absolutely love it!

We travelled here for a week as a family of 4 (kids are 2.5 and almost 5). We booked our package through Costco and ended up upgrading to a 1 bedroom swim up family concierge suite. We also opted for a private van transfer. Would recommend all these choices. The resort is perfect for young kids. It is well maintained. The food is good for an all inclusive. The staff are all so pleasant and friendly. Our family concierge Eduardo was incredibly responsive and so helpful with anything we needed including securing us a room to stay/nap in for a few hours after check out. My kids loved the staff at the kids club and you can tell they really care about the kids. Every single staff member from the groundskeepers to the cleaning staff to servers were so kind and helpful. My kids loved the included cenote trip, it was a highlight for sure. The beach is nice and well maintained. The pools are numerous. We truly had the most wonderful family vacation here.

We LOVED our stay at Paradisus and we will definitely come back next year. Highlights included the spacious rooms and (for us, the swim-out patio was absolutely amazing to allow the littles to nap while still being able to take a dip). This resort keeps families at the core of everything- generous amenities and thoughtful activities for kids, facilities and services geared to make families comfortable and enable TRUE vacation and not just a trip away from home. The food is yummy, vibrant and appealing for all kinds of tastes and needs- and the staff is so warm and accommodating across every little nook of the resort. Our family has a rather special circumstance: we have a special needs child, and traveling for us comes with a number of additional complexities. Families like ours often don't go on trips because of the difficulty it brings. But at Paradisus, we were warmly received and my son was treated with such kindness, respect and hospitality that I was truly moved to tears. He has a special diet, and the concierge, restaurant managers and head chef went out of their way, above and beyond, every single day, to ensure he was included and provided for like any other guest. We are utterly grateful for the sincere hospitality and kindness we experienced.... For the parents of special needs kids, to be cared for in this way was a gesture and experience that was deeply meaningful. Thank you to our exceptional concierge, Erika, for her thoughtfulness and kindness. Thank you to chef Monserrat, I want you to know that our son was happy and thriving under your care, thank you to the teams at all the restaurants we visited - Flora and Cielo and the hibachi restaurant, for treating us with hospitality and care. We are excited to come back next year!

My partner and I stayed at the Paradisus La Perla with reserve. We were there to celebrate my birthday which we then got engaged there also. We had Roberto as our assigned concierge. He was honestly amazing. He was very sweet and just an amazing person. He went above and beyond to make our stay comfortable and memorable since this was two celebrations in one trip. He helped us with our dinner reservations, any special requests that we had; he even brought a cake and a bottle of alcohol free drink (I don’t drink) to the room on my birthday and made a bath for when we finished with our massage. Words cannot describe how grateful we are to have him with us throughout our stay. |We would see him every day when he was working and had a great conversation. He would always check up on us around the resort to make sure that everything was okay and making sure that we were enjoying our stay.||Thank you so much for everything that you have done Roberto!

Beautiful resort and very clean. Had everything for the kids. Family concierge service was worth the upgrade. Tiara Garcia was amazing. She took care of everything and made our kids feel very special. ||Restaurants were great. Buffet was good (something for everyone). ||We will definitely be back.