jorgeeantonio
Google
Casa de Ínsua is a Baroque palace dating from the 18th century, which has now been included in the Paradores brand, currently operating as a boutique hotel.|The building itself and its annexes are very beautiful, including the gardens and the natural surroundings.|We came to attend an event taking place here and stayed in one of its rooms (#125) for two nights. The room was reasonably sized, especially the bathroom, which had, two sinks, a bidet, and a bathtub. The bath amenities were good, but there were no vanity kits. The room’s furniture was adequate but very simple. The queen bed was not very spacious and provided reasonable comfort. Slippers and bathrobes were available, but only upon request. There was no complimentary mineral water or coffee. Water was provided only after a complaint as an “exceptional courtesy.” Odd, since in all the hotels we usually stay at, these items are complimentary…|The breakfast buffet had a good variety and quality of products. We had some snacks at the restaurant, and here the staff was attentive.|Now to the extremely negative point that impacted the final rating. Upon check-in, we arrived carrying a suitcase and two garment bags. There were two of us, but one had a broken leg, immobilised and using a crutch. In short, only one of us could carry all the luggage, and several flights of stairs had to be climbed. We were accompanied to the room, but surprisingly, the staff member did not offer to help the only person carrying everything. It was an unfriendly and unwelcoming gesture that, right from the start, marred the stay.|In conclusion, a hotel of this kind cannot rely solely on its facilities – it must provide service.