Reena C.
Yelp
Expectations crushed to the rock bottom... This was one of the best hotels we booked for our entire Spain trip. However, falls extremely short compared to its price and the name.
CUSTOMER SERVICE:
- This is VERY important when it comes to hotels. I expect to be taken care of to their capability with whatever needs the guests have.
- Well, here is my experience & first impression here:
We finally arrive at the hotel after a ~2hr drive looking forward to checking in & resting a bit in our rooms. There was no clear sign to the parking lot and the (tiny) front of the hotel seemed to be crowded with other cars. I told my dad I'll run in to ask where the parking lot is. While I went inside to seek help, our car was on standby on a street.
The front desk (2 ppl helping) was quite busy helping guests check in. When I saw a pause, I tried to jump in to ask ONE SIMPLE QUESTION about parking. She didn't even bother to look at me and I know she heard me say "excuse me" about 3 times. The guests that were being helped felt sorry for me looking super desperate and tried to get her attention FOR me - how nice of them! But they had a conversation in Spanish that I didn't understand. But from body language I can tell that she was saying that she is going to give them her full attention at the moment. And then again, doesn't even look or recognize me being there at all treating me like a nobody. What in the world??? Like sure, you should give them your full service then, but you can't even tell me that? She could've at least let me know "I'm sorry, I will be right with you after I help these guests." AM I CRAZY? How can she KNOW that I am there and just straight up ignore me? WTF Never have I been treated this way at a 4-star hotel.
- She disappeared after helping them so I approached the other desk who answered my question. I hate being humiliated (perhaps for my gender, age, race) so I was still shaking. I told him about my frustration and he apologized for her but I needed to hear it from her. I saw him to talk to his manager about my situation but she did NOTHING.
ROOMS:
- Feels like a cabin with old wooden furnitures... ew
- Apparently hotel view is all up to your luck. You get the bridge view or not. Of course we got the unlucky view because they just hate me for some reason the moment I walked in lol great
- Bathrooms are pretty nice with full amenities
BREAKFAST:
- Complimentary breakfast was included and this added to my list of disappointments here
- Coffee was super watered down
- Nothing served to your order; all buffet style (not fresh)
- Best thing I had this morning was the orange juice
ETC:
- Parking costs about 8€
- Anyone can come see the bridge from the side of the hotel through a walkway around it
- Prime location close to the bridge and all the shops/restaurants
- Hotel charges € per phone use
I blame myself for setting my expectations too high for this 4-star hotel. I would NOT RECOMMEND staying here for anyone else. As mentioned earlier, the walkway next to the hotel to see the bridge is open to EVERYONE. Simply no need to stay at this specific hotel for its price. Nothing exceptional here whether its the rooms, service, or food - so ask yourselves, why?!