Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya, Adult All-Inclusive

We stayed at Paraiso de la Bonita for two nights before heading to the JW Marriott. This has been a hard review for me to score because while there were a couple of unavoidable downsides, there was also a lot we genuinely enjoyed.||As we neared the resort, we started noticing the smell of the seaweed others had mentioned; kind of a mix of rotting fish and sewage. It was especially strong during check-in, which made it tough to relax at first. Since we arrived early, our room wasn’t quite ready, so we grabbed lunch at the outdoor restaurant Joya. The food was good, but I had a hard time unwinding due to the smell in the air.||Thankfully, the room made a much better impression. It was newly renovated, clean, and honestly one of the nicest hotel rooms I’ve stayed in - especially the bathroom and shower, which were standout favorites for me.||Dinner that night at Cote à Costa was great. Inside the restaurants, we couldn’t smell the seaweed at all. This was our first time at an all-inclusive, and we were pleasantly surprised by the quality and preparation of the food. My steak was well-prepared and the beef quality was solid, not quite premium. I also really liked the preparation of the grouper, though the fish itself was slightly fishy.||We ended up dining at Cote à Costa both nights. Portions weren’t huge, but the staff encouraged us to try multiple entrees, which we appreciated. Highlights for me included the beef carpaccio, the rack of lamb, and the slow-cooked beef stew (beef cheek). We ordered room service desserts both nights, and I loved the cheesecake with cajeta and the double dark chocolate cake.||There were nightly activities that we both enjoyed. The first night was a self-guided painting session, and the second was a ceviche class led by the head chef which was definitely a highlight.||We had two breakfasts and two lunches at K’uhul. Favorites included the omelet and French toast at breakfast, the New York strip tacos and tuna tartare at lunch, and the Panna cotta dessert. I don’t eat spicy food, and the kitchen was happy to adjust things for me. Julia’s breakfast highlight was the egg’s Benedict. ||The beach, unfortunately, is not swimmable due to the heavy seaweed and brown water, which is out of the resort’s control. That said, the saltwater Thalasso pool was great and it was always easy to find lounge chairs by the pool. Most of our meals felt very private with just a few other couples at each restaurant, which added to the peaceful vibe.||Service here stood out above all else. Every staff member, from managers to groundskeepers, greeted us warmly. Some team members who made an impression were Ivan, Jonathan, Rolfi, Catherine, and the spa manager, Brian. The groundskeeper (whose name I can’t remember) was also constantly working, cleaning and maintaining the pools, including our room’s plunge pool.||There’s a parrot on-site named Sofia. I had seen reviews concerned about her cage, but I’m happy to share that Sofia now has a large, open space to interact with guests during the day. She’s only in her cage at night.||Other details worth noting:|* The gym wasn’t huge but had a solid variety of equipment.|* I had read reviews about a loud peacock waking guests early in the morning, but we didn’t have that issue.|* The spa is scheduled to reopen in November and will include a temazcal, which should be a nice addition.|* I included a picture of a QR code that routes to the resorts restaurants. ||All in all, aside from the beach location and seaweed, we actually enjoyed Paraiso de la Bonita’s vibe more than the JW Marriott’s. It felt more peaceful and personal with relaxing music at the pool, no crowds or kids, and a calmer overall vibe. ||If this resort were located on a better beach, I’d recommend it without hesitation. The seaweed smell was a real drawback, but it didn’t ruin our stay. We still had a great time and would definitely consider returning especially if the beach conditions improve.||I’m giving this property 4 stars because, while the resort itself is wonderful, the persistent seaweed smell during our stay was a significant drawback. I understand that the resort can’t control this natural issue, but it does impact the experience given its beachfront location. I paid less to stay at the JW Marriott, where they actively clear the seaweed each morning with a tractor - something I hope Paraiso de la Bonita considers implementing.

We had a truly relaxing and wonderful time during our stay. Our trip was for three nights and we wish we could have stayed an additional day. Despite the resort not being 100% finished with the transition and renovations, everything was lovely. Our room was an ocean view suite with a plunge pool that we particularly enjoyed in the morning with the sunrise and some coffee. Our room had nice amenities such as great towels, a stocked mini bar, soft pillows, and a stellar bathroom. We were able to hear the waves crashing which is especially relaxing. The turndown service is a wonderful sprinkle on top for feeling pampered. We chose to do a couples massage which was amazing! Some reviewers have commented on their frustrations with the spa building not being open/finished but it didn’t matter-the service is still superb. We enjoyed both pools (particularly the saltwater pool after the massages) and while the gym is small it is perfect for a morning workout. Poolside service is top notch and the food is delicious. We opted serval times for the tacos and skewers. The restaurants are both great too! It was tricky to not want to order everything, but we paced ourselves as best as we could! If you are accustomed to a grab and go or buffet style resort it might take some adjusting but you can still order plenty throughout the day from the poolside restaurant or room service. The daily activities while limited at this time are still great. We participated in the ceviche making class and the mezcal and tequila tasting. We truly appreciated what we learned as well as the attention to detail from the staff. Mauricio does an excellent job working to incorporate elements of traditional Mexican and Mayan culture throughout the activities. Osvaldo led the tequila and mezcal tasting class and was an excellent teacher! Because it is sargassum season, and it was even higher than normal when we went, the beach was closed, but we were fine without the beach. It does smell but you really get used to it. If you are a beach person you might want to visit in off season or just check into a day trip somewhere but it honestly seems like all the places were rough during this time in July. The natural flora and fauna of the resort is stunning and we found it lovely to be able to see the lizards, coati, and beautiful birds. We only heard the peacock one time and only for a short while but if it’s a problem maybe you can bring some white noise or earplugs. With it not being open to full capacity, you might notice feeling like you are the only people there at certain times. We kind of thought it felt like special treatment in a way and liked it. The entire staff is lovely, kind, diligent and provides top notch service. We would 100% come back whether it would be next week or when it is completely finished with the updates.

Loved everything about the resort except for the seaweed. Hopefully they are able to prevent the seaweed from dying onshore and reduce the smell. The smell was absolutely horrid. Literally thought about leaving early because of it. I took off a star as I can tell the resort is still dealing with growing pains. As platinum elite members we are used to a much smoother check-in at resorts. We had to wait several hours to get our room when we provided our check-in time on the app. I was upset but made the best of it. The food and service made up for the bad check-in experience. Some reviewers have said that the resort doesn’t offer a true all-inclusive experience but I disagree. I like that they keep it small and simple. They seem to prioritize quality over quantity and I like that. I personally don’t need 5 different dinner choices. The 24/7 room does not lack in any way.

I wouldn’t normally leave a review, but I felt compelled to given how different my experience was from the glowing five-star ratings I read ahead of time. Tldr; this is a serviceable hotel, but I wouldn’t stay again or recommend it.||We visited during sargassum season. I’ve been to the area at this time before but never seen it this bad—the water and beach near the hotel was teeming with it. I was almost ok with the unusable beach, but the smell was truly awful, unlike any sargassum experience I’ve had before.||The hotel is close to the airport but far from everything else—we didn’t go into Cancun but getting to Playa del Carmen took nearly an hour and cost $60. The hotel vibe was extremely quiet, bordering on lifeless (the spa music piped in throughout the property didn’t help liven the atmosphere). It was about 20–30% full, and we often felt awkward being so vastly outnumbered by staff. The staff was fully polite, but we didn’t experience the exceptional service many others cited. ||Rooms are nicely designed, with bathrooms that are particularly large and luxurious. The bed and pillows were uncomfortably hard for me though, and there were a few other quirks, like a magnifying mirror mounted too high for practical use, a lack of water pressure for the tub, and no exhaust fan in the water closet. The first floor plunge pool rooms are totally exposed (though to be fair, we hardly saw anyone around the property during our stay). We were happy with our third-floor room because we suspected it smelled better than lower floors, but odor was still an issue. We actually went to town to buy a candle to help, but on account of this being a smoke-free property the staff wouldn’t provide a lighter or matches. I would strongly suggest Marriott consider providing incense or another solution in the rooms during seaweed season.||Rain kept us indoors more than expected, and the limited in-room entertainment options were frustrating—only two accessible streaming services (Netflix and Prime). The mini bar was sparse (total alcohol consisting of 4 beers), oddly repetitive (6 snack options total, 4 of which were peanuts) and was not restocked on one day of our 3 night stay.||Of the multiple pools, only the main one had service, perhaps because it was the only one with patrons. Foliage blocked the ocean view—not that we wanted to see the seaweed. The wildlife on site was abundant (tons of iguanas, a peacock and a parrot), but the early-morning screeching of the peacock was frankly an atrocious way to be awoken on vacation, and the isolated parrot that’s kept on site depressed me.||The food was definitely better than standard all-inclusive fare, but certainly not some of the best bites I’ve ever eaten as some other reviews suggested. We only tried the higher end restaurant once but the food was generally creative and tasty. It was quite odd, however, to order sparkling wine, subsequently have a bottle of Vueve opened and poured, only to have the waiter return later while there was still wine in my glass and refill it with a completely different sparkling wine. The in-room and pool menus were limited and underwhelming—a disappointment given the multiple restaurants on site (you’d think there’d be a pizza option considering it was featured on one restaurant menu). We certainly wouldn’t have eaten in our room as much had it not been pouring rain, but as it was, it was frustrating to be told we couldn’t order a bottle of wine but rather individual glasses only. Perhaps that’s a rule, but we would have been happy to buy a bottle or be offered any alternate solution, but the brusque staffer taking room service orders didn’t seem interested in helping. We frankly felt too guilty to ask staff to repeatedly walk back and forth in the downpour, so instead nursed our individual glasses and wished for different circumstances—not exactly how I envisioned my vacation!||Even without the seaweed, this isn’t one of the area’s better beaches or resorts. I understand there’s good scuba diving nearby but unless you're there for a specific reason like that, I’d stay elsewhere.

A hidden Gem & True Paradise! Our recent stay at this incredible resort felt like stepping into paradise. We spent four unforgettable days here- and honestly, we could've stayed even longer. From the moment we arrived, we were welcomed with warmth and genuine hospitality from Moses. He greeted us at check in and made sure we were well taken care of throughout our stay. Every morning the lovely hostess, Catherine welcomed us at breakfast with the kindest smile. And let me tell you, every single meal was absolutely delicious and thoughtfully prepared. We truly looked forward to every bite! (No buffet style here!) My mother and I soaked up every moment of relaxation--from the main pool to the saltwater pool to our own private plunge pool. The vibes? Unmatched.A special shout out to Bryan, Marco and mi amigo Alberto, who whipped up the freshest smoothies for us every morning. After dinner each night, we'd unwind with a nightcap at the charming Piano Bar and mingle a bit before retreating to our room. The entire resort is quaint, quiet and perfectly tucked away for the ultimate reset. Now, a quick heads-up; upon arrival, there was a very strong smell of seaweed (Sargassum) in the air, which is common in this region this time of year. It hit me like a ton of bricks upon arrival but the staff explained it and even brought us a bowl of fresh coffee beans as requested to help mask the scent. Honestly, after you relax, and soak up the serene atmosphere, you barely notice it. If you're looking for peace, intentional service, delicious food and true luxury without the crowd-this is the place! We left feeling renewed, connected and already dreaming of our next visit! Thank you!

What an amazing trip. The resort is still pretty new after reopening under Marriott. Breakfast and lunch were great, dinner still needs some figuring out though. Ivan was working as a server most days of our trip and made everything so enjoyable. At the pool, Candido and Eugenio were the best and always made sure we had drinks or water. I can't say enough good things about the staff. The rooms are incredible and much larger than I anticipated. And it's so relaxing listening to the waves crash just outside the window. The resort is fairly small too, I think around only 100 rooms so it really felt like luxury. We will definitely be back!

One of the best resorts we’ve stayed at — super chill vibe, amazing staff, beautiful modern rooms, great pools, and really good food. It’s a bit far from Cancun center and the beach had a lot of sargassum when we went, but overall still an incredible stay. This place just feels relaxing from the moment you arrive. It’s calm, never busy, and has a totally laid-back vibe. The service is unreal — everyone, even the people doing little maintenance projects, will smile and say hello. You can tell they actually care and will try to make whatever you ask for happen. We had a huge modern suite with a plunge pool and it was spotless every day thanks to housekeeping. The main pool and saltwater pool are both great sizes for the number of guests — never felt packed. The food was a highlight. Restaurants serve high-end dishes, though veggie options are a bit limited and some things cost extra even with all-inclusive. Still, the quality was worth it. We also loved the free activities — we did a ceviche masterclass with Chef Daniel and it was amazing. Only real downside? The location. It’s a bit of a drive from Cancun and the beach had a lot of sargassum during our stay, so we didn’t use it and the smell wasn’t great. The staff were out cleaning every day though, and it’s not really something they can fully fix. All in all, if you want a quiet, high-quality place with great service, this is a winner.

WOW! This resort is FANTASTIC! We had absolutely no complaints, outside of the seaweed, but they don’t control nature! I went with my best friend for an extended girls’ weekend. We were greeted quickly and escorted to the check-in area. The agent was friendly and welcoming. He explained the resort website where we could find all relative information. We were turned over to a bellhop who gave us a tour of the property and escorted us to our room. We had a 2-bedroom, 2-bath, plunge pool, oceanfront suite. The view was amazing. Our patio was very large (would have been even better with 2 loungers). Our rooms were super spacious. The bathrooms are very luxurious. Only one had a tub, but that didn’t matter to us. A big variety of toiletry items were provided too. In our living room, there was a chilled bottle of white wine waiting for us. Only Pepsi products in fridge. They were replenished each day. The food is OUTSTANDING. All restaurants and all meals were top-notch. Service is wonderful too. We tried all spots. The piano bar was our favorite bar. The bartenders will create custom cocktails for you after just a few questions! The pool area is lovely. We had no trouble finding loungers each day. The pool staff is attentive, or if you don’t want to wait just head over to pool bar. Friendly and fun staff. The peacock and parrot are fun to see. Lots of iguanas too. I’ve already booked my next stay there - taking my husband in March 2026. Can’t wait to try the spa.

Stayed within the Impression Suites at the Zoetry resort and what a fantastic experience and vacation. This is our fifth visit to this Zoetry and we decided to treat ourselves to their new suite building and we are so happy we spent the extra money. PS - we have the capability to stay and have stayed at other great resorts, but we still try to return to Zoetry at least once a year. What does that tell YOU? This is a resort that you go to and relax, get great service and food. I would not call it a 'beach' or 'ocean' swimming resort and it is on the higher end of the AMR chain. Entertainment is limited. You make it your time, not the resorts meaning no major activities here. A PLACE TO RELAX. Food - Reading about people complaining about quality or quantity of your food, you must have been at another resort? At all their restaurants, the food was excellent and plentiful, if you left hungry it is your own fault not the properties. My favorite was Dragons - spend the extra money if you are NOT staying within Impressions however at RESTAURANT KAAX, 'The Boss' pork shank. This shank was very large and filling. Check ahead if you see it on their menu, it flies out the door and are limited. The menus did vary from day to day and certain restaurants were open and/or closed. Spa - We did not use their spa, I went off property to the Los Colibries Mayan Jungle Spa, separate review was posted. However, we did enjoy their Thalasso Spa Pool every day and enjoyed our time in the salt water with jets. Beach - Depending on the wind, some days the beach was very clean. The water was brown but clean. On windy days it was hard for their team to keep cleaning the beach. However, they tried their best to maintain a clean beach. Too rough - RED FLAG to swim plus really wouldn't swim here. Their netting and tractor did the best to maintain the beach area. On this trip we did not take the sunset champagne cruise and used our own transportation to/from airport and to/from the Jungle Spa, so I can not comment on their new transportation service. Guests - Some kids & babies - hopefully that will change to an adults or teens/adults only. There are NO activities for children so leave them with Grandma & Grandpa or their Aunt/Uncles. Make it your special time together. Ages ranged from mainly couples from 20's to 70's, women/women, men/men. It is NOT a singles resort but there were some. Some families with teens & kids, not sure why? Room/Suite was beautiful and the service cleaning in the morning and turn down was excellent. Bell Hops out front guys are the best and very helpful. Thumbs up to that team. Sorry about names, my bad. Overall service was Excellent, not sure why anyone would complain. So here is our list, not in any order of staff highlights: Impressions Building - Of course the three butlers - Victor Maqueo, Isaac Garita & Christian, made for a very memorable experience. Red's Kitchen - Jhosua - The chef, his service, morning specials and overall creations were all excellent, along with Hazael his service was excellent. Dragons - The food and tasting menu, Peking Duck all fantastic and the Flaming desserts extra yummy - Palo and Juan Carlos Fredericko provided excellent service within Dragons and pool/cabana side - Thumbs up. Main complex - Library - Alberto - made fantastic ("Paloma" ) drinks while Manual at Hippo was also very good. KAX in the evenings - Edgar Salgad (SP) - Manager provided great service. OVERALL Excellence was Jorge Luis Hau with Luis Amoroso placing a close 2nd Notes: there were others that provided great service and were friendly and we were treated exceptional by everyone. As for the mosquitoes, bugs or "sand fleas" I had no issues and we walked the beach several times. If you can justify spoiling yourself for a true adventure and wonderful experience, stay at the Impressions building. You can NOT beat their suites or services available, however staying in any room, at this resort is and has always been special that we are looking forward to booking stay #6.

Oh My This Zoetry property is located in Riviera Cancun area about 25 minutes from airport. Wow only 90 rooms on property! Customer service is over the top! Beautiful Views of the Caribbean Sea! Food here is amazing, oh and no buffets!! Zoetry easy 5 Stars !!

Ok so I am going to give my super honest feedback since it is a good amount of money you will spend: The customer service here is TOP NOTCH! You are greeted by name upon arrival and made to feel like your every desire will be met. The staff all seem to love their job and it shows in the service you receive. This location is perfect if you just want a recharge and rest. If you are looking for excitement this is NOT the place to go. Typical guest we seen were married couples and of older age. If you are not looking to take naps, read, and get spa treatment you will be very bored. The aesthetics of the hotel when arriving is very lack luster and a little outdated. It worried me at first arriving but the suite room saved the day! Very spacious and gorgeous accommodations. Now this is an all inclusive resort and you definitely feel that because: the alcohol drinks are watered down and the food is HORRIBLE!! When I say horrible, I think I lost some pounds on my trip from barely eating. I was desperately trying to find an UberEats. The breakfast was decent but breakfast Is typically easy. I mean if you mess up on eggs you just need to close your doors! I definitely appreciated the rest but because of the horrible dinning I won't be back.

We honeymooned here and had to change resorts it was so bad. We could not eat any of the food, it was really really poor quality. Just gross!!!! We had to talk to the hotel manager about it and she just said that since they switched ownership things have not been good. Do not go!!!

This place is fantastic. The service was incredible. The food was great. This is not a party hotel it has a very laid back relaxing atmosphere. Our suite had an amazing pool and the butler service was superb! The beach was unfortunately not very appealing. But with 3 pools to choose from it did not really make a difference for us. I will certainly be back soon.

Relaxing vacation! We booked Zoetry to relax and enjoy the sun for the week and we got exactly that. The service was great, the food was good and the sun was hot! Daniel the wellness instructor was very sweet and did a great job teaching the classes! Try them out if you come! I did yoga out on the pier and it was amazing! My husband and I felt pampered the whole time. We would recommend this place if you want a relaxing week!

IF I COULD GIVE THIS PLACE 100 STARS I WOULD!!! I don't even know why all of the reviews aren't 5 stars. IF YOUR THINKING OF STAYING HERE. DONT QUESTION IT AND JUST BOOK IT!!!!! READ MY WHOLE REVIEW AND YOU'LL SEE WHY! We came from south Florida (a very fast life style) and I'm already ready to go back!!! From the second we walked in the door to the second we left we were just absolutely blown away! The days felt so long because of how relaxed and calm this place makes you feel. Every single staff member is so helpful, so kind, and very welcoming! My boyfriend and I went for my birthday and I wish we stayed longer. Miguel helped him book the surprises for me and figure out everything we needed to know about our stay. Then another staff member gave us a grand tour of the place so we knew our way around and told us every single bit of information we had questions about. We got in a little late so we then went to one of the restaurants to get tacos for dinner and they were 11/10! After we proceeded to the bar where Victor made us the most AMAZING drinks ever. We said "surprise us with a drink" and every time he delivered something amazing. IF YOUR STILL READING MY REVIEW , USE THE ROOM SERVICE, It's so worth it! Any and everything we ordered from room service was phenomenal. We (of course) tried almost everything they had to offer and not one single complaint! You schedule the time you want it as well. So if you want a late night snack after your long day or honestly at any time at all, just ORDER ROOM SERVICE! We had an early morning breakfast the second day and it was just so blissful. There's a very nice row of tables right by the end so you can watch the sun come up and get your day started the right way! We then proceeded to the pool where a staff member came and put towels out for us and opened up an umbrella AND brought us drinks in and at the pool area! The sound of the waves crashing are beautiful from the pool. ALSO AN FYI - use the salt water pool too! You will feel so relieved and fresh, and it's NEVER full of people! The animals around the resort make it seem like such a little wonderland, and it's amazing to see. There are many different room types hence all of the different pictures in the multiple reviews people have posted. I would recommend to try as many things as you can from here at this resort. Go try every food you can go walk out on the dock they have and just stare into the ocean, enjoy the architecture, go hold the parrot they have but most of all enjoy your time here because this is truly a paradise on earth. ALL IN ALL I WOULD DEFINITELY RECOMMEND THIS RESORT AND I WILL BE BACK MULTIPLE TIMES.

"Welcome home", That's what you'll hear the minute you check into ANY of the four Zöetry Resort locations. This sophisticated boutique resort radiates luxury, relaxation, and calmness. The Zöetry Paraiso de la Bonita is a top-notch all-inclusive resort so luxurious that it feels like an adults-only but is actually family-friendly. During my visit, I saw one or two (well-behaved) teens with their parents. ALL rooms enjoy breathtaking ocean views of the Carribean Sea. Wildlife: Wildlife is an integral part of the beautiful scenery at Zoetry Resorts. You may spot colorful Macaws squawking at each other, or peacocks strolling across the grass on your way to the pool. Beware the quati and iguanas! The will NOT bother you! But Make sure you don't leave your food unattended or else there will be a fiesta! HAHA! I booked the "Impressions Suite Package", which offers a true VIP experience. I would HIGHLY recommend booking this package. There are nine "Impressions" rooms, located in a separate building. Guest will find a private beach, access to the "impressions" Red Kitchen, Dragons Restaurant, and a bar. There are two saltwater pools available to "Impressions" guest. The main pool has several beach cabanas facing the ocean, a great spot for naping. The other saltwater pool sits behind the Thalassotherapy center. My Impressions suite was approximately 1,557 sq feet. Features include one king-size bed. Private plunge pool on the terrace overlooking the ocean. An Outdoor shower. Marble bathroom with two types of Bvlgari bath amenities! Spacious dining & living room area. And finally, Butler service! Our butlers exceeded our expectations! I cannot thank Victor Maqueo, Issac Garita, and Christian enough for all their hard work! Victor Maqueo is an EXCELLENT mixologist! This guy gets me! There were two cocktails that I became obsessed with! The first was a Habenero Margarita. The second was a Chocolate Cocktail! I am still dreaming about these drinks! My Activities: I'm not big on crazy excursions. During my visit, I choose to stay at the resort. Private Cocktails mixing class: Our butler Victor was kind enough to book a private session in the "Library Bar/Lounge". Thalassotherapy Spa: I booked one full-body massage and a Hydrotherapy session. The Hydrotherapy included a Marine Affusion Shower Massage, Hydromassage, Janzu Temazcal ceremony: This was my FAVORITE activity! Be prepared to SWEAT!! The Temazcal ceremony was led by an Intercessor for one hour. The ritual began with a blessing. There were ten participants. Each guest entered the Temazcal structure, we sat in a circle. The shelter was filled with HOT stones and the Intercessor guided us through a spiritual ritual, involving aromas, rosemary steams, sounds and sensations. Afterward, everyone enjoyed a glass of lemon water and took a dip inside the Thalassotherapy Saltwater pool. This helped us regulate our body temperature. Catamaran Sail: All aboard the Catamaran "La Bonita"! Your stay at Zoëtry Paraiso de la Bonita Riviera Maya isn't complete until you experience a one-hour sail aboard the 48-foot private luxury catamaran. Each guest enjoyed a glass of Champagne a music. Dining: The Zoetry offers the finest gourmet dining! I had the pleasure of exploring ALL the restaurants and bars here. Now for the UGLY truth. Let's discuss the "seaweed" situation. I will not lie, I did not witness any guest swimming in the ocean. The water wasn't clear like the Zoëtry Agua location. Any washed-up seaweed is cleaned up with a tractor. There's also a seaweed net several feet from the shore, which filters the large chunks. As for the mosquitoes I had "0" issues. It's safe to note, housekeeping provides insect repellent. While the beach isn't the most breathtaking sight, the pools, and other amenities make up for it. Will I return? YES. I still have two more Zoetry properties to visit first, then I will return! Thank you Zöetry Paraiso de la Bonita for providing making me feel at home!

Very bad experiences here. Saved up and planned to spend a week here but had to cut the trip short. On day one my girlfriend and I got there at 9:30am but didn't get checked into our room until 4:30pm. We did not complain and decided to make the best of the time we still have there. Food is very limited, not authentic or appetizing, and very small portions, but again we don't like to complain or cause a scene so we kept things to ourselves. On our 4th day we went out on an excursion all day and left our do not disturb sign on the door. When getting back at 10:40pm our door was jammed, we couldn't get in and needed to call maintenance to reset the card reader. Upon entering our room we found a trespassing alarm we set in bedroom triggered and moved, the safe and closet door to the safe opened, & cleaning towels left by our bed. We went straight to the main office and spoke to the night manager about the issue. He moved us to a less expensive room than what we paid for that night. By the time that night was finished it was 3am and we hadn't eaten dinner. We slept in the next day and missed breakfast. After deciding to bring a backpack full of all our valuables and go to dinner, because we had no access to food other than what the hotel provides, we had another bad night. The waiter assigned to our table was barely able to stand and speak because of how drunk he was. After barely getting through our drink order with him, and smacking his hand away from my girlfriend, we went straight to the office again. The staff said they had not noticed he was drunk but we find that very hard to believe considering the man could not walk or stand straight and we spoke to another couple who also said they notified the staff at the restaurant. We no longer felt comfortable eating there and once again, because of the lack of access to food we did not have dinner. We booked a flight that night to leave the next day. We got to the airport 7 hours before our flight because of how uncomfortable we felt staying in that hotel. They portray an image of 5x "five diamond" hotel but truly this is unprofessional. As someone who works 6 days and 65/70 hours a week we saved up money for our first vacation in over 4 years and genuinely feel like it was a waste on this poorly run hotel. We spoke to a few different managers and the general manager who has the authority to compensate us conveniently left for a 2 week vacation the day of the incident with the drunk waiter. We are supposed to receive a call from her in 2 weeks. No matter what is rightly compensated my time & money is wasted. Would not recommend any AMR collection hotel or Zoetry to anyone. Will update review once the general manager speaks to us after her vacation. Update: It has been a month now and nothing has been resolved. Still no explanation as to why someone searched through our room. No response from the general manager. They are saying they want to refund two nights back which is completely unfair. We spent 3 nights in a downgraded room plus left a day early. It takes a bout a week each time we need a response from them

I hesitated to write this review because my husband spent so much money and put in a lot of effort to plan a beautiful anniversary trip for us and our room was nice but the first thing we noticed is the intense sulfur smell all around the resort. The biggest drawback to this place however was the food. It is absolutely terrible. Objectively bad. It is bland and not fresh. I saw they were using expired milk in the fridge. Our babysitter who traveled with us starved herself for a week because the food was so bad And I felt terrible. I was really disappointed. would not recommend to any friends or family.

I never wanted to leave a vacation so badly. Management here sucks it's like a circus. So unorganized so misleading. Worst place to travel. They are so unorganized and they lie about everything being all inclusive. They find anyway to charge you. You can't even get an Uber. A cab that would cost me 15$ cost $50 at this hotel. They force you take the cab. Because they won't let your Uber into the gate. This place is out dated. The food is cold, the staff is over worked. This is the most janky 5 star hotel I ever been to. It take forever just to place an order for food. We waited at least 45 mins everytime just to place any order.

Buyer Beware I would not make reservations at the Zoetry Paraíso de la Bonita Riviera. This past December we had planned a 40th anniversary trip with myself my wife and my kids. This included my grand children.one of my grand kids had a respiratory issue that under normal circumstances would not have been a problem to travel with but his Pediatrician strongly recommended we not go.Due to the increasing rate of Covid, the flight cancellations and the several drug related terrorist incidents I was concerned and called the facility. They immediately downplayed everything and said that we would get nothing back. After several letters I elected to call the hotel. I initially spoke with the reservations agent who again reiterated their stand. I then requested to speak with the general manager. We had a very cordial conversation and I expressed my concern about their lack of understanding and or trying to accommodate any possible situation other than just taking all our money. When I spoke to the general manager Mrs. P, she asked me what my airlines had done. I told her that American Airlines had returned my flights with full credit and I would have access to it for at least a year due to the unusual circumstances . I also informed her that I had patients who asked not to have their elective surgeries right away and we're concerned about the present Covid situation. I told her that these patients had gotten a full credit and unlimited time to use it for future surgeries. While Ms P seemed very understanding I told her it's just before Christmas let's just talk after Christmas and I'll give you some time to think about what you can offer me. To be fair, I expressed to her the power of Social Media and told her that I would be fair and honest in my evaluation of what they were going to do and share that experience. I heard from her the following week with an offer of giving me two of the five days credit per room ( we had 4 rooms) and up to one year to use that credit. I expressed to her my concern that this was not only unfair but that it was not going to be a good solution. I thanked her and was about to get off when she said "let's keep the conversation going". I have not heard from her yet. I would be very reluctant to book anything at this resort as they clearly show that when things are tough they behave poorly and should not be trust. Good companies do the right thing under difficult situations! This was not the case. BUYER (TRAVELER)BEWARE !

There is no beach it is full of 4/5feet of seaweed! THE SMELL IS HORRIFIC and actually made my girlfriend sick. This resort is definitely not anywhere near a 5 star resort! The staff was friendly. The service is so slow and food IS NO WHERE near what they say!!!! You get breakfast at one place and menu is exactly the same every day! We did upgrade to butler service and that was a joke!!! Our room was ocean front but you got to be able to look over hill to see it. The walk to our room was about 15 minutes..of course you can request a golf cart just make sure you give them 30 minutes to come get you. On certain days of week there is no food set up..you wait until noon. Other days (weekends) they do something special each day but only for an hour. NO ENTERTAINMENT AT ALL. No worries about music at pool because they do absolutely nothing! But you can do water Aqua in morning. Pool is extremely small even for the hotel to be booked very low. If you want chairs get out early to claim or you are without!!! I can't imagine what it would be like if this hotel was more fully booked! Every couple here we

This is probably the best service I've ever experienced in my life. Amazing people. Salvador made sure that we were always happy and gave us a VIP service.

Was a perfect way to unwind! The deco of the resort is fantastic- actually one of the reasons we Chose this place. The entire staff are so friendly and treated us like loyalty- in fact, coming back to reality was so difficult after such a spoiling experience. The food was truly amazing! We didnt get to experience one of their fancy restaurants - thanks to my husband who forgot to pack formal attire, which happens when someone gets too excited for a beach getaway- but the other two restaurants offered so many delicious and interesting options that we had a hard time coming up with the favorites. Every dish became our new favorite and we wanted to keep on coming back for the ones we already loved tasting and the new ones we havent tried- really wished that we had five stomachs. After the quiet, heavenly stay in Zoetry, once we got off the van and saw so many people at the airport, we almost had a culture shock. Cant wait to go back!

My husband and I stayed at zoetry for 8 nights and 9 days. We were at perak for 5 nights which is ocean front one bed room with plunge pool double. And then, 3nights, we stayed in impression club which is ocean front one bed room with plunge room. This room is more expensive and more private and luxury. There is a butler who rotation 7am-3pm and 3pm-11pm and talking or connecting to him through whatsapp and then, he would handle all of service such as room service, house keeping and so on. The 1st day of 3 nights, a butler was great and my husband and I were satisfied his service and I thought that's why it is more expensive than others. However, in the 2nd day, my husband got food poison, so we could not go out to have lunch. I ordered some of food through whatsapp and I got the food in 1 hour and half. They served some of the food with broken bowl, missing the food, and the pasta taste was no good it break like hash browns. I took a picture of the broken bowl and pasta and send out pictures to the butler. He DID NOT say anything at that moment and after. In 3rd day in the morning, I told him about the house keeping service but he still did not answer me. Eventually, I did it through the phone. I tried to say to him " i think you guys didnt check up my message." And still didnt answer me. Then, why I spend more money to stay at impression club and they use to connect through whatsapp? It is not valuable and not worth. I really do not expect any big service but should they give us at list basic service and satisfaction? There is total 5 of restaurants but only impression club members use 2 more restaurants. (Regular members use 3 restaurants) My husband and I had dinner at the 1st day of 3 nights at the dragons and he got some of rice noddle, yakisoba, steam rice and some of pecking duck with chilly sauce. After dinner, he got food poison and I asked about the medicine and he said we need to get it with extra charge. Shoould we? Because one of guests got food poison as well, and he also had dinner at the dragon it is same restaurant and same day.

I'm not one to write good or bad reviews at all. But I feel called to, so I can share my honest experience at Zoetry Paraiso De La Bonita . I think it's important to note, as a couple, we spent well over 5k on our trip as well as well over 1.5k on shopping at the property, excursions from Amstar, and tipping the Zoetry workers over 20% EVERY TIME they assisted us with something whether that be giving us a ride to our room, bringing food to our room, making drinks, restaurant tips etc. Obviously some details are left out since it's so overwhelming Cons: Day 1: ⁃ Upon arrival room wasn't ready for 5+ hours ⁃ they take your luggage upon arrival, this is an issue because: On day 4: -after leaving our do not disturb sign, letting staff and office know we didn't want anyone coming into our room at any time & didn't want cleaning services, someone came in when we were gone and went thru our stuff (We have proof and showed managers) On day 5: -drunk staff on the job that flirted and touched me inappropriately at the restaurant Misc complaints: ⁃ small portion size for food ⁃ gross gross gross food ⁃ plunge pool is not even mediocre ⁃ no snacks or other food options after restaurants are closed ⁃ rooms are NOT thoroughly cleaned or COVID compliant other negative reviews on here are COMPLETELY ACCURATE. We left a day earlier to get home asap! Back story: On Day 1, upon arrival we had just got there from an international flight and our room wasn't ready. We were notified by Brandon that our room would be ready in an hour or so, that then turned into a 5 hours wait, in our dirty clothes worn for over 11 hours, and sleep deprived. Throughout our stay the food was always mediocre, small portioned, limited menus that were very repetitive, and always left me hungry for more food. By day 4 we had come back from another excursion (which were the highlight of our stay thru AMSTAR) and we noticed someone was in our room while we were gone from 6am-10pm. We personally requested with Brandon to not have any housekeeping throughout our stay & didn't want anyone to have access to our room as we also placed the do not disturb sign on our door the first day & left it there throughout our stay. It was confirmed by Marco that a housekeeper must've entered our room because we found rags that were not there before that only housekeeping uses, a room that was not cleaned at all, the safe open, and our security device tampered with and moved. Thank goodness we brought our expensive belongings with us to our excursions. An incident report was filed, and because of the long process we missed dinner and went to bed eating only fruit. The next day we missed breakfast due to oversleeping since I couldn't fall asleep because I felt my safety & comfortability was compromised. By dinner time my S/O convinced me to go to dinner at the grill overlooking the pier, he brought along our backpack with our valuables. We sat down and instantly realized the server was BELLIGERENTLY drunk, couldn't stand, couldn't hold a conversation to take our order and kept trying to touch me. We immediately went to the office to speak with the manager. We spoke with Maria & Frety Alvarado, other workers stated they'd didn't know co-worker was drunk & because of uncomfortableness we did not have dinner. We went to bed again eating only fruit. The next day we spoke with the other couple who was harassed by this server as well and found out the worker asked the couple to have a drink of their alcoholic beverages, touched the woman inappropriately as well, and the couple had notified the employees prior to our arrival. The workers knew he was drunk and did absolutely nothing until I complained to the human resource manager & office manager. At that point I was ready to leave, scared, uncomfortable, and frustrated because none of our "mishaps" were ever handled professionally from the beginning. The next day we filled out another incident report, never heard from GM, Angelica P., as she had just gone on a 2 week vacation. They offered us an impressions red table hibachi breakfast and dinner at the restaurant that would cost extra but we declined as nothing can make up for what we've dealt with nor did we have time since we were busy dealing with 2 incidents, filing papers, and trying to catch a earlier flight home which costed us an additional $2000. For a 5x, 5 Diamond, AAA resort, and being the top resort of the AMR collection, I am beyond disappointed, upset, and will be contacting GM, AMR Collection and writing a review on all accounts of social media. Any negative review here is absolutely truthful and urge anyone to never consider Zoetry or the other AMR Collection Chain resorts.

Property was clean. Food is good - small portions but my husband who has a big appetite, was full after every meal. Service for the most part was good Daily laundry service is awesome! Not crowded so meals in restaurants were quiet. Manila room has great ocean views and the perfect long walk that helps when you're full. Thalasso sea water pool is relaxing Cons: Small gym with old equipment Too much seaweed on the beach Way too much seaweed on the beach! Stayed in 2nd floor room and guests above us was walking around their room at 2 am in shoes that sounded like high heels!

Well, we travel to Mexico often but we were disappointed in this place. To their credit, we were dealing with the pandemic of Covid along with two recent hurricanes. So, the roads were flooded and transportation was tough. We were unhappy because their website told us we could visit other restaurants as part of our all inclusive program if we paid the transportation to get there. Untrue, as were were checking in we were informed that that was no longer possible because of the pandemic. It was on the website as of they day we departed. Long story short, nice room, nice people, only one restaurant for us to use, very boring. We left two days early and forfeited our prepaid fees. Our next trip will be to a different facility not associated with this hotel group.

I came to zoetry because of the okay reviews on yelp. Yelp isn't really the place you go to for hotel reviews but I'm starting not to trust trip advisor as it's let me astray many times. So here it goes in a nutshell. Pos: It's small resort so it isn't too difficult to get around by foot (just be careful to dodge those gulf carts as the employees love zooming past customers in them) the rooms are spacious Great room service Servers Cons: Location- I love that it isn't in the city but puerto morelos has an aroma sewage (it maybe the seaweed) Poor, small breach (not crystal blue waters) Two mediocre restaurants where the flavor of food isn't up to par The price- this hotel is expensive (5 star expensive) but the cons in this place doesn't make for a five start stay I found myself less and less in the hotel and venturing off to Tulum, Isla or playa del Carmen to eat, swim, and experience culture!!! Servers I've gone to other five star hotels that are expensive but worth the money.

An amazingly beautiful hotel property in every sense of the word. A very good choice as all inclusive go with great drinks & food choices. The pool area is unbelievably gorgeous as well. This is a definite must property if you're looking for a peaceful, quiet place. The only down side is that the beach is not swim-able and full of seaweed, but I personally think it's beautiful in a rustic sort of way. Not to mention a trip to the gorgeous Isla Mujeres and a sunset boat trip are included in the stay. Love this property. I definitely recommend it.

Very nice relaxing place. Not a party place this is a quaint little boutique hotel. Food is good. Elizabeth F

Between the gentle rustling of the palm trees, the sound of the ocean rolling into the shoreline and hearing the exotic macaws say "hola" while you're enjoying breakfast al fresco, you'll have a hard time believing this place is just a 20 minute drive from Cancun. If you're looking to hideaway for a while in style, luxury and comfort, then Zoetry Paraiso de la Bonita is the destination you've been looking for. Their commitment to customer service and execution of the all-inclusive dining experience is unmatched and I've never stayed at a resort that cared more for my personal comfort. It feels more like spending time at a distant relative's insanely awesome compound than staying at a resort. This is the second time that my husband and I have visited Zoetry Paraiso de la Bonita (the first was our honeymoon in 2015) and it won't be the last. The customer service is exemplary at every turn. For example, Omar at La Canoa took amazing pictures for us to capture our unforgettable Chef's Table Tasting in the kitchen. Edgar and Jesus from La Canoa always greeted us by name and with a huge smile. Caesar greeted us every morning with a sincere and boisterous, "Sundquists in the house!" Manny always created specialty non-alcoholic cocktails for me (i.e. a blended coffee smoothie, a red berry "martini" and a "melon martini"), because he remembered that I don't drink alcohol. Armando led a spectacular cabernet sauvignon tasting in the Wine Cellar. Humberto and Horacio serenaded us at La Canoa and even worked my name into a few of their songs. Chef Daniel and his team curated an exquisite Chef's Table Tasting, which flowed over 3 hours and 9 courses. You'll certainly catch a glimpse of Marcos, the mysteriously charming man who cares for and whistles to the grounds' birds. Luis led us in a group Temazcal Ceremony, which was deeply authentic to his culture and clearly from the heart. What's unique here: - Less than 25 minute drive from Cancun International Airport with private, complimentary transportation and a cooler of sparkling wine and water bottles! There is even special transportation music to transition you into full-on vacation mode. - Everything is made from scratch in the kitchen. Everything! You'll learn that many of the herbs and greens on your plate were grown in the spa's garden. Everything is homemade, including the decadent pastries, the gluten-free breads, the sauces, and the tortillas. All of the cheese is hand shredded. Everything! - They are extremely accommodating if you have food allergies or dietary restrictions and Chef Rafael and Chef Daniel are knowledgable in providing alternative recommendations. Changing climate and wind patterns blowing the loose mats of seaweed to coastlines. - This is a petite resort with just 90 suites so rooms aren't even given a number...they're given a name! Each name represents one of the architect's (The team refers to him as "El Jefe" or The Boss) favorite places that he and his wife have traveled. We spent our Honeymoon in Zimbabwe and my 30th Birthday in Mozambique. - The grounds are teeming with wildlife including, peacocks, land crabs, geckos, iguanas and macaws. - Every suite includes a complimentary house bottle of tequila and they offer "romantic" turn-down services (i.e. a rose petal bath), which I highly recommend you speak to the Concierge about. - There is white glove tea service in the Library where you can enjoy freshly baked treats from the pastry chef and handcrafted h'ors devours and tea. If you have a rainy afternoon, grab a book and relax in the air conditioned Library Bar. - The housekeeping staff handpicks lovely red flowers daily (Thank you, Jenny!) and place them as decorative accents on everything from bed linens to rolled hand towels to cookie trays - You can enjoy nightly, multi-course fine dining at La Canoa, which would cost a fortune elsewhere. - There are tasting classes for cocktails, wine and mezcal that teach you how to consume and appreciate these beverages. - You can check out at anytime! For example, our flight was at 5:15PM, but we stayed at the resort until 3:00PM and basically had another full day of vacation. Here's what it's not: - A beach-centric resort. *It has a very small beach with a lot of seaweed due to the environmental changes in the area. It's not their fault! Nature is nature, you guys!* - A party resort with nighttime shows and entertainment - A place to meet other singles - A sloppy dance party with Top 40 music at pool - A big buffet with fried food - A place with a swim up bar A lot of those things are super fun, don't get me wrong, but you won't find them here. If one of those elements doesn't align with your vacation goals, definitely save your money and pick another place! I could continue on and on about all of the things I appreciate about Zoetry, but highly recommend you adventure/dine/relax/experience this place yourself!

We stayed at this resort for the first time in December. Very impressed, but could be a tiny bit tighter in some areas. We love the Cancún area and have stayed in several resorts over the years. First, the staff were very friendly and professional. This is the case no matter where we go in the Cancun area, and we appreciate the level of hospitality and professionalism. Everyone was exceptional in this regard. The food was so very fresh and well made. Definitely a health conscious and wellness menu. Not sure why some people complained about being hungry. You could order whatever you want and multiple portions. Plenty to eat. This was the first time in a while that I didn't have digestive issues while at the resort. And we ate everything, especially the raw stuff and salads. High level of skill in the preparation and handling of the ingredients. They do not have buffets here and maybe that's why I fared better. There is a certain appeal to buffets at other resorts though. My husband wished there was a bit more variety in the menu. It was the same all the time. However, there were usually something extra on most of the days: there was a special ceviche tent one day, a paella tent another day. One night was a special traditional Mexican themed meal. The room was the biggest and probably nicest we've had. The decor was opulent and fancy. I think maybe some have reviewed the rooms as dated, but I wouldn't call it that. The bed was comfy and loved that every room has an ocean view. Some reviews complained that there weren't enough seats on the beach. We are early risers and usually had breakfast at 8. Got to the beach by 830 and had no trouble. However, December is low season, so maybe during peak it's more difficult. Some people would save seats and then leave for several hours. NOT COOL people. Don't do this. True, there aren't a lot of chairs down there, and I feel the hotel could add a few more towards the left, but only save seats if you're going to actually be there. We would leave here and there for no more than one hour to go eat, but you can't expect to save the seats for several hours without showing up. That's not considerate to others. The beach was beautiful and the hotel worked really hard to scrape up the seaweed. The drinks were well made. Definitely enough alcohol. I could tell when I stood up. :) Laundry was great - got our items back the next day. The hydrotherapy was super fun and relaxing. We booked a massage, which was awesome - nice strong therapeutic massage. The therapists really knew what they were doing and could find all the trouble spots. This may not be the best place for children as there are not the typical activities. However, for adults who want a quiet peaceful place without music and rowdy adults or children, this hits the nail on the head. The resort is not very large and there are not too many places to walk to, but there was a pier and you could walk down the beach a little bit before hitting an unkempt area. A couple little things: the app and website were not really well explained to us when we first arrived, so we struggled to figure out some things. You couldn't access all the menus at any time (only during meals, and sometimes late), which made meal planning challenging if you like to look ahead of time. I wish the special meals were a bit more well advertised on the app/website. Kind of stumbled on those things by chance. Turn down service was a little... different than any other resort we stayed at. The young man would come kind of late... after we had already returned to our room from supper. Only one time did he come while we were at supper. Not sure if they are short staffed due to pandemic. But I'm accustomed to being back at my room by 9pm and the staff have completed the service. Overall, I really liked this place and would return. Our goal was to rest and relax and recharge the batteries post pandemic, and it did just that.

Excellent service and food. Rooms are very nice but could use better quality linens. Also they should not have birds kept in cages, it is animal cruelty. Aside from these points, everything was fantastic.

First impression was great, "welcome home family" but right away we saw slow service. Someone was supposed to give us a tour of the estate and we waited 20 minutes. He dropped us off at an outdoor restaurant and it took about an hour to get our food (food was good but in small portions.. very.. small... portions.. and it was the same at every restaurant) after that we spent most of the 3 days we had here waiting for sevice. Waiting for a drink. Waiting for food. Nothing was fast. Now the room situation was cool at fist, really pretty, promised drinks daily, and food service. However, when we tried using the phone we could hardly hear the receptionist and they couldnt hear us either. We tried asking for a beter phone and they said they would help but that never happened. We tried getting room service and its about a 50 50 chance you'll get something. When we we did get our food delivered we got it over an hour later (they promised 35 minutes) the controllers in the room had dead batteries. The room was never restocked with water or drinks like they promised. Over all i can honesty say that this was not worth the money. If all you want to do is wait on things then this is the place to be! Poor poor service. Oh and the marina has adventures you can participate in but the hotel is not responsible for ANYTHING they do.. they wont even compensate you when the marina doesnt hold true to their word. Long story short, this place is not worth the money or time. This is my unbiased opinion. I hope no one else throws their money away because they expected "5 diamond service"

When I finally made the reservations, I was asked if we were celebrating anything special. We were celebrating our birthdays and our long awaited honeymoon. The staff prepared a honeymoon package for us at no additional cost. We were treated with a bottle of iced champagne, truffles, chocolate dipped strawberries, a couples massage, private dinner and so much more! In addition, we booked an Impressions suite, which included a wonderful out door living area with plunge pool, a comfy day bed, a place to enjoy in room coffee and dinner, over looking the Impressions side of the resort and ocean! We also had another patio with day bed off the giant bathroom! We had two amazing personal butlers - Fernando and Fernanda. They took care of our every needs - from scheduling private dinners, reserving the perfect Bali beds by our salt water pool to our laundry! Checking in with us every day to make sure we were having fun or needed anything! Our mini bar was stocked with two large bottle of top shelf rum and vodka as well as beer, soda and juices! We also received fresh fruit daily! We had breakfast daily in the Red Kitchen with our personal Chef Eddie and wait staff Hazsael (who was also our poolside waiter)! These two guys knew exactly what we wanted and needed daily! Pancakes and French Toast were the best I have ever tasted! I enjoyed fresh Mimosas and the signature green juice every morning! Eddie was ready to make us his special of the day or cook what ever we wanted! Hazsael always went out of his way to make sure we always had a bucket of ice with our favorite beer or champagne, both pool side and in our room! Angel was our room service waiter! He was great! We had the BEST bartender, Erubey! He was so much fun, personable, made the best cocktails and always remembered exactly what we wanted! Omar and Ricardo - the Bellmen were always so helpful and accommodating with fresh cold towels throughout the day, or bringing us cold drinks while we were just sitting around! They made certain our personal airport transfers we're scheduled exactly when we needed them! I can't say enough about these two! We were able to eat at each of the restaurants at the resort and all of the food was spectacular! Our last night we were invited to a private dinner by one of the chefs at La Canoa. He prepared us authentic Mexican food from different states around Mexico! Our server explained each dish and where it came from. It was so delightful and the food was phenomenal! I can't say enough about the staff at this resort! Everyone always had a smile, always said hello, always asked if we needed anything! This resort was always clean and fresh. (I know there are so many others I would love to mention, but I can't remember their names!) We only had several issues, which all but one was remedied immediately! There were a good amount of tiny biting bugs by the Bali beds on the Impressions side, as well in our room. I mentioned this to Fernando and Fernanda, our Butlers, and they immediately had someone come to our room and fumigate, as well as spray around our Bali bed, by the pool! When we went to pick up our welcome packet in the Library, we met with Emilio, who was very attentive! He offered us a private shopping tour of Cancun, which we thought we would be able to go the large designer mall, instead we went the the International Mall at the JW Marriott. It was nice and the staff was very accommodating! But when we were done at this mall, we still had 2 more hour's of our tour and the guide took us back to the hotel. (We had planned on eating Rosa Negra on the lagoon, in Cancun.). In order to get this "special tour", we had to meet with sales people regarding the "Owners Club". It was suppose to be 60-90 minutes and ended up being 2.5 hours. I believe I said we weren't interested, maybe 15 times. We ultimately ended up walking out one of the times they left us alone! Emilio ended up finding us later that day and gave $400 in hotel cash to use on services for sitting through their presentation. We really appreciated that! And the last, most frustrating thing was maid service and room service on our last day! Every morning I ordered room service coffee for 7:30am. We received it on time everyday, except on the last morning we were there. I called front dest 3 times and each time they said give them 15 minutes. 45 minutes came and went and no coffee! And since we had an Impressions Suite, we had nightly turndown service and fresh towels were always provided in the evening. But the last night, we never received either! I contacted the front desk, as our Butler had gone home, after 90 minutes still no fresh towels. I finally contacted Fernando, our Butler and within 15 minutes we had fresh towels! Really, over all it was a very relaxing and phenomenal experience! We will definitely be going back! Thank you for one of the best vacations!

Small property, I think it only has around 100 rooms. We are UVC members and have experienced numerous secrets properties and Excellence properties are probably our favorites. Had big expectations for Zoetry since it's the top of the line for UVC. It did not meet our expectations and we will not return for the following reasons. Pros: Small property Rooms are nice but the sheets were scratchy and the shower is not as big as it looks Staff were great and remembered our names The wildlife was fabulous!!!! Cons: Pool on our balcony was unusable, it's about 2 feet deep Fridge was never restocked Asked for ice for our champagne, never received Asked for top end vodka over other vodka a couple of times and never received Dinner service was very slow and it took us about 15 minutes to even received a wine menu No wet towel when checking in and received champagne in plastic glasses 3 restaurants but if you go to Dragons you have to make a reservation, we tried to go in one night when she has 3 reservations, the restaurant was empty and they wouldn't let us eat there (we like secrets resorts because you don't have to make reservations) Shoes! This is the only property I've seen stick with the dress shoes policy, and they weren't going to let us in for dinner. My husband was the best dressed person there with nice sandals - same sandals he's wore to over 6 different secrets resorts the past year with dress codes No nightly entertainment, they did have guitar players that were fantastic during dinner The food was ok, nothing to write home about Overall I'd pick Secrets Capri or Silversands over this resort.

LOVE LOVE LOVE this place! Great service, I mean top notch! Food was decent for an all inclusive. Room decorated different in each room, cool decor. Great views from most rooms. Peacocks roam the property, but so do HUGE iguana so just be aware. I loved the catamaran ride they offer and the yoga class was great out on the pier. We went to a wedding there and it was simple and beautiful! The staff is all so friendly and will usually meet your needs before you even ask. Highly recommend this resort!

This was the first stay at Zoetry with our Unlimited Vacation Club (which we detest). We joined the club to save $$ but you only save it on Hotel Only deals on certain websites and you can find cheaper package deals with Flight/Hotel on Orbitz/Travelocity/Expedia and pay less! So, whatever you do DON'T FALL FOR THE UNLIMITED VACATION CLUB. Anyways, they say there is no check-in or check-out times, but there is. Check-in was a breeze, we arrived at 1130am since we were on the first flight into Cancun and we weren't surprised the room wasn't ready, no biggie. We grabbed lunch at the Mexican restaurant (there's only 3 restaurants and only 2 are open during lunch). Enjoyed great sushi and the service was great - the restaurant manager here introduced himself and remembered us through the whole 5 days which was great. And he introduced me to chili toreado which is jalapano/serrano chilis diced in soy sauce for the sushi...SO GOOD! The atmosphere was quiet and quaint, which is what we were looking for. The beach was beautiful and the marina had boats for your SCUBA, cruises, snorkeling, or island hopping to Isla Mujeres. The pool was great - we spent most of the time there. The first night we had dinner at the nice restaurant and had lamb and rabbit. Everything food wise was good. We had the mexican restaurant and the grill the next 3 days - the food started getting boring since we were eating the same restaurants day after day. The last night we were there (Tuesday), the nice restaurant was closed and the other two restaurants had pretty much similar menus to the lunch options so we opted for room service to try something new. The staff at the hotel was excellent, I can't say enough about the service. They always asked about food allergies which is nice since I'm allergic to shrimp and lobster. The drinks are delicious and they'll make you whatever you want or surprise you if you don't have anything particular in mind. The room service though forgot to fill up my minibar 2 days which is unacceptable. Having only 3 restaurants gets boring if you're there for more than 3 days. Definitely opt-in for resort hopping and day-visits to neighboring resorts, Secrets Maroma Beach is an option - however we would have had to give 60 minutes of our time for them to try and upsell us on the UVC membership - no thanks. We'll stay at Zoetry and do the pool. Never believe them on the time for this timeshare tour...they lure you in with 60 min and all of a sudden it's 2-3 hours later. The tequila tasting was VERY beneficial - I highly recommend that. As well as the wine tasting in the wine cellar of the nice restaurant. Peacocks stroll the ground and the parrots are let out of the cages during the day, so be ready for loud parrots most of the day by the pool. Free transportation to and from the airport in a Mercedes van was a plus. I enjoyed the pool, the service, and the food until I got bored with it. Zoetry is a great place to relax and unwind. Try the Temezcal at the spa (it's free). There was in fact a check-out time (even though they advertise no checkout-time). We were originally told 12pm, but got pushed back to 1pm since we didn't leave the hotel til 2. So we had to rush back to the room after the pool and lunch to shower, change, and be out by 1. We had lunch from 1-2pm.

DO NOT GO. WASTE OF MONEY!! Hopefully I can upload pictures. False advertisement. Service is terrible. This is not a wellness resort. They offer nothing. Beaches are beyond gross. FILLED with seaweed. Loud parrots at the pool along with other birds and iguanas that take your food. Plunge pool was a joke. Did not use. They put apples in your room. Big deal. Mini bar is pathetic. I could write so much more but this site is limited.

Today is our last day at Zoetry (5 nights, 6 days) and we are sad to go! What a beautiful place with great service. Rooms: We are in a two bedroom suite on the ground floor. Both bedrooms have private patios that adjoin a central patio outside the living room. We also have our own little pool on the central patio. The view from our rooms and patios is spectacular. We have spent a few evenings on our patios and have had room service, it's comfortable and beautiful. Our suite is immaculate. The furnishings are high quality, beds are comfortable, bathrooms are ridiculously luxurious and wonderful. Top quality rooms - no complaints! Service: Wow. From the fun ride (with refreshing scented cold wash cloths and Champagne after a long flight) with our nice driver, to the friendly check in, housekeeping, wait staff, beach attendants, room service, and bell service we were well taken care is at every turn. With friendly smiles! Everywhere you turn there is a friendly staff member who is ready to help. We are here with our elderly mom and they are especially attentive to her needs. They are always there to help her with stairs, chairs, etc. We loved our waiters Manny, Demitri, Gabriel, and Miguel especially! And Frederico on the beach took great care of us! Every morning he set up our beach lounges and then waited on us all day. So nice!!! They really go above and beyond to make you happy and comfortable. Our housekeepers kept our place spotless. We also used the laundry service and they were super quick and did a great job. Activities: Big shout out to Victor the activities guy! You can literally spend your entire day doing various activities - we started our days with yoga (one day on a patio area under palm trees with a beautiful ocean view, the other days out on the marina under a palapa roof - wow - that is a spectacular spot for yoga!) Daniel was our yoga instructor and he is clearly a very experienced, thoughtful, knowledgeable, skilled yogi. He also led meditation and sound experiences. Loved Daniel! Some of our other favorite activities were going on the catamaran snorkel trip (again, top notch service there) which was fantastic - beautiful sail and outstanding snorkeling! And the champagne sail - wow! We did water aerobics in the salt water pool - fun and a good workout, used the fitness room, and learned how to roll cigars - that was a unique opportunity! Another unique and wonderful experience was a traditional Temezcal (I might be spelling that wrong) sweat lodge like of ritual. Don't miss that! I was worried it would be too hot and too long and I would be overwhelmed. It was pretty hot (but not too hot!!!) and the hot sweating part was only for about 25 minutes - it was so interesting and actually felt good, so I was relieved. You will want to sign up immediately because it fills up and it's amazing. Same with snorkeling. We did activities everyday and also spent hours on the beach or by the pool. The pool is gorgeous. Food: I was nervous about the all-inclusive situation - worried it was going to be big buffets with fattening food. I was happily surprised! First - portions are just right! Healthy sizes (and I mean "healthy" literally - these were just the right amount to fill you up but not stuff you). Beautiful, artful presentation. And lots of great options at each meal! Fresh seafood, vegetarian options, delicious Mexican specialties, creative desserts (again small enough that you can have one and not feel guilty or gain ten pounds). Always amazing guacamole!!! Also, there were lots of meat options, pizzas and burgers if that's your wish. Nice beer and wine selections, and cocktails. Other random details: the gift shop has a wide selection of sunscreen, gorgeous dresses and beachwear, handmade gifts and jewelry. There are cool iguanas and lizards all around the grounds. And peacocks and other interesting exotic birds! Some people from another resort up the road joined us on our snorkeling trip and they told us we have the best beach - as we cruised along the coast in the catamaran I could see that was mostly accurate. There were a couple other good ones but I could see a bunch of resorts that didn't have very good beaches. Allegedly all tipping is included and not expected but that just felt wrong so we tipped our staff regularly. We never really knew how much was appropriate. We tipped our waiters at breakfast and lunch about $5, dinner around $10 or more. Beach guy $10, etc. They always seemed appreciative - hopefully we did the right amounts. The resort has an app you download on your phone which is pretty helpful for menus and activities. WiFi is good here! Whew! Also, there is one restaurant here with a dress code and they are pretty serious about it so make sure you read it carefully before showing up in flip flops! But they are really respectful and nice about it too - and the food is wonderful!

We travel to Mexico frequently and love the culture. This is a difficult review because the staff at this place were incredible and everything was in pretty good shape, considering they had just been through two major storms. Our disappointment was due to the misleading information on their website. We checked their site for any possible updates knowing that storms and Covid could change things. The site said that there were several participating hotel restaurants in the area that we could use with our all inclusive plan. We would just need to pay for our transportation to other locations. No problem, but FALSE. We were also lead to believe that we would have $200 in hotel amenities. Technically true, but actually a coupon book with coupons for various items that would be difficult to use. Example would be a coupon for wine, when wine is included with your meal. Yes, you could use it to upgrade your wine. My wife used a $40 coupon for the spa and still had an outstanding $250 bill. All of this has to do with setting expectations. Ours were set at one level and then crushed when we arrived. So, we were stuck at the same restaurant every night. There is another restaurant on site but they have it available for their more exclusive club members. Bottom line is we left a few days early due to boredom with the facility. I know covid has changed everything but we were comparing it to our experience at Secrets in January 2020. A wide variety of food selections, entertainment and fun. Not here, not now. Maybe when the Covid thing passes it will be better. Right now is not the time to go unless you enjoy dining at the same place every night. Same breakfast every morning. Same pool menu every day. Not for us!

Just returned from a 5 night all inclusive vacation from this 5 star hotel. The hotel had their driver waiting for us when we arrived at the airport and also took us back when we left. Our room was large, clean and had great air conditioning. Wonderful beds and bathroom facilities. You can sit outside and view the ocean. All the food and drink you would want is available. We loved the grilled chicken and grilled whole fish (snapper and grouper). For breakfast we enjoyed the oatmeal, yogurt, fruit and egg whites. The staff at the pool were very nice especially Federico, Francisco, Rojo and Miguel. Towels and umbrellas were out each day. If you are a bird lover then see Marcos who meticulously takes care of the parrots. Monica the concierge was extremely helpful and printed out our return boarding passes. Loved the massage, spa and salt water pool. So, if you want royal treatment then this is the place to go.

Outstanding location. Great staff and food. Loved our time here very much. Will definitely plan to come back back.

I wanted to give this place a full 5 stars so badly. The resort is beautiful, the rooms are incredible, and the staff does nothing but try and make your stay as good as it possibly can get. HOWEVER a few things happened over the course of my stay here that were very upsetting after paying so much to be here. 1. The beach is essentially non existent. It is covered in brown seaweed and no one can get in it. I came to Cancun for the turquoise water and if wanted brown water I could of just stayed in California. 2. The pool is FREEZING. I asked several times for the staff to turn on the pool heater but no one listened. The pool was probably 50 degrees and no one could get in. So on vacation at this resort you can't get in the pool or the ocean so your only option is to bake in the sun and have no option for cooling off other than going inside. 3. your man MUST have long pants for one of the restaurants here. No one ever said this to us and we don't typically pack long pants when coming to a tropical resort. They strictly enforce this rule so much so that they will actually send ugly pants to your room to make your man follow the rules. TERRIBLE customer service. We are in a tropical place. Nice shorts and a button up should be 100% ok. 4. I went to the concierge to book a snorkel trip and I SPECIFICALLY asked for a trip that would take us out on a boat. We got booked on a trip that took us to a lagoon to snorkel, a cave to snorkel and took us on ATVS to a swim hole. My boyfriend and I had a blast on this trip and made the most of it but we specially asked for a boat trip and never once came close to a boat or the ocean during this excursion. All in all this resort is very nice and they really do try and make you feel very well taken care of during your stay but because of the things I listed above I will NOT be coming back.

Not the relaxing weekend I was looking forward to. Got here and thought the place was deserted. Does not look like the pictures posted - at all. Had to call 5 times for them to bring an extra blanket to the room. Maybe there was just some miscommunication there, I don't know. Finally received it the following morning. Got a massage which was amazing, even though it was a bit more expensive than expected, still worth it. Had a really stressful morning the day before we left worrying about my baby back home and wanted to treat myself to a pedicure. Bought the premium package which included the scrub and the massage etc. none of which I received however because apparently it takes them 30 min to take off gel polish and they needed to stay within their time limit. So while my husband got the works I essentially had them change my polish color for $100 bucks. Super disappointing. Only plus side is the food was a little better than other resorts we've stayed it. Lastly, everyone here was like 70+ years old lol. We were by far the youngest couple here.

So 4 of us decided to go to a all inclusive outside of the Hotel Zone in the Riviera Maya. We did some research and found the Zoetry had a day pass from 9am to 5 pm for 75.00 USD. Upon our arrival we waited by the gate for 30 mins for the security and hotel staff to let us on the property. Once we were on the property it seemed to be pleasant and welcoming and very quaint. We started off by using the pool and ordering some food poolside, much to our disappointment we waited for 1 hour to get a single order of French fries. The staff were pleasant but it was if they knew we were only trying the accommodations for the day and not eager to please us as they would for the guest that were staying on the property. We ordered more items by the pool and they never even brought them to us. We decided to eat at 4 at the Mexican restaurant before we left and everyone was a bit disappointed in the food and small portions that were served. We inquired about the impressions side of the property and had a tour set up for 5 pm after our dinner and they did not show up until 525. After the tour we requested to speak to the property manager to let them know our experience overall was not pleasant and in doing so they did not seem one bit concerned about the negative experiences had and made very few apologies. Overall I would suggest you go somewhere for a day pass that would want to earn your business in the future and not treat you like your a second rate person just coming for the day !

My wife and I just returned from spending 7 days at the resort. Over all we had a very nice time. This is only because the majority of the time was spent at the pool. Fernando who waited on us was fantastic. He always managed to appear when you wanted a drink, eat or needed to have the umbrella adjusted to provide shade from the sun. Unfortunately, away from the pool we were very disappointed in the service provided as described below: * When we made the reservation for our stay at Zoetry Paraiso De La Bonita, we were informed we had a $400-dollar resort credit. When we arrived, and inquired about the credit, we were handed a coupon book which worked similar as the grocery store coupons which come with your Sunday Paper. The value on each coupon is for a fixed amount of something you must buy. For example, if you purchased a $50-dollar bottle of wine you get $10-dollars off. In order to take advantage of the entire $400 credit, you would need to spend considerably more. This type of trickery with words had a very negative effect on my trust with the management of the resort. * When we were shown our room, we immediately noticed the adjacent 3 story building was at an angle which blocked most of the sunlight from the room. On each floor of the said building, there were windows on each floor which overlooked our patio and plunge pool. So much for privacy. The following day when we went back to our room late in the afternoon the bed still hadn't been made. We went to the office to report the problem and were told they had found another room for us and the staff would be by shortly to take our luggage to the new room. We were given 20 minutes to pack up before they came to assist us with moving to the new room. One note on the plunge pool, it is quite small, not heated and the filter only runs part of the day. If you want to take a dip at night, be prepared to skim the bugs off the surface of the water before you enter. * There were several days when we did not receive any fresh towels. We were left with one bath towel we hadn't used. We did ask an individual we saw resupplying the linen closet, but he just shrugged at us and shook his head no. Also, it wasn't until the fourth night we found our bed turned down for the evening. * We found the food to be very inconsistent. My wife and I are very fond of grouper and were pleased to find it on the menu. We ordered the grouper poached in chardonnay three times at the Canoa. On a scale of one to ten, ten being best, the quality of the dish went from a ten on the first night, an eight on the second night and a four on the third. We also tried the grouper at the Beachside Grill. Not only didn't it look like grouper, it was very fishy and tasted nothing like any grouper I have ever had. We returned it to the kitchen. We then ordered the strip steak. It was cooked to the doneness requested, but was full of grizzle, tough and had a large piece of fat hanging off one end of the steak. We also tried the restaurant Kaax. The osso buco was tasteless and dried out. My wife's ravioli was not entirely cooked. We just left the restaurant in disgust. * On Valentine's Day, we decided to eat at the Canoe Restaurant. We asked to sit outside and were surprised when the hostess told us, only guests who committed to buying a bottle of wine could have a table outside. Dining outside is nice, but to make a guest pay extra for it is totally lacking in class. It appears these are not uncommon problems at the hotel. When we spoke to other guests, they shared similar experiences, especially the inconsistency of the food served for dinner. It did not take any discussion for both of us to know we would never be returning to Zoetry Paraiso De La Bonita.

The only reason this isn't a 5 is because the peacock was so loud in the early morning and I would of liked to sleep in. The food was great, the room was beautiful but what really makes this resort special is the guest service. I really enjoyed my time lounging by the pool. Adrian took amazing care of us the entire trip. Charlie was also superb out at the pool. Rene at the fine dining restaurant made each evening special for us.