Aaron M.
Yelp
This was my first experience with an escape room of any sort. I have a leadership team of 10 people and wanted to do a team building exercise. I thought an escape room would be a fun, yet effective option. Our reservation was for Friday night, July 6th at 7:30 in the Escape Plan room.
My disappointing experience began when I called to book the reservation. The person I spoke with on the phone was rude and sarcastic. When I asked if our group could reserve an entire room, he sarcastically commented, "What, are you scared to meet new people or something?" I should have walked away then. Instead, I booked online.
Once we arrived, our initial impression was good. The girl who led our group was energetic and professional. She connected quickly with our group.
However, once in the room (Escape Plan) our group experienced quite a few technical difficulties. The green escape button was not properly working, which led to us wasting time and standing around wondering what we were doing wrong. One of the passcode key pads was not receiving the correct code that we were entering (we confirmed this during one of our hint phone calls). The fuse box on the wall also was not doing what it was supposed to do.
We found that even though our team was doing everything that we were supposed to be doing, the malfunctions we constantly stopping us and slowing us down. At one point, one of the employees even had to come into the room to check or reset something. This really took away from the "escape" experience.
Overall, my team laughed and had some fun, but I must say that I was very disappointed in the overall experience. I spent $400 for this "team building experience" and it honestly seemed like there were mistakes and malfunctions at every turn.
I love the idea of escape rooms, but it was clear to me that Paranoia Quest in Buford was not prepared. I do not recommend that anyone waste there money here.