Parasol Inn Chiang Mai Old City

We booked two nights from January 2-4 via Agoda, knowing that we would not be staying in the same room for both nights. However, based on the photos of the selected room shown online, we reasonably expected the two rooms to have similar features. Upon arrival, the room assigned for the first night, room 405, was a very unpleasant surprise: no window, a room opening onto a private bathroom whose only window faced a concrete wall. The room was dark, impossible to ventilate, with faded decor and old, worn furniture. A truly gloomy atmosphere, completely inconsistent with what is shown online. Another issue: two single beds instead of the double bed requested at the time of booking. The “solution” offered was to send a staff member who simply pushed the two beds together and stated that this now constituted a double bed. Given the situation, we requested a refund, at least for one of the two nights, which the hotel refused, despite the obvious discrepancy between the room provided and the one advertised. The room price was particularly high for the period, and the overall standard did not meet expectations at that rate. Under these circumstances, we obviously changed hotels and lost the full amount paid. The second night was supposed to be in room 408, but after this first experience, we did not wish to stay. Based on our experience, the positive reviews do not reflect the reality we encountered. Contrary to our expectations, this stay showed a clear lack of transparency and respect for guests. The message we sent to the manager at the indicated address to express our concerns has remained unanswered, and no follow-up has been provided.

The location is good if you don't drive. Finding street parking is difficult, especially in the day time. Hospitality was typical Thai. Friendly and helpful staff. 🙏 The only downside is if you're elderly and you get a room on the upper floors. We had people in their 70s who made the slow climb up the stairs to the 3rd floor, but it was challenging. Ask for a lower floor when booking. Overall, a nice place.

Amazing service from an awesome team. Will definitely stay again. Is also right in the heart of Old City, Chiang Mai, so perfect for getting around and to all the local Wats

The location is perfect and the owner is nice. Room is clean with all we would need to enjoy a small trip. The beds are rocks disguised as beds. Other than that it’s perfect!

Couldn’t ask for a better room or a more central location! The bed was huge and comfortable and the bathroom was so clean. The AC was perfect. It was also really nice to walk outside and be right in the middle of the Sunday market! Stayed for 6 nights and would happily stay here again.

Excellent central location, large bedroom, comfortable, clean and well priced. Enjoyed my stay the staff were friendly and helpful. Highly recommended.

Very Old. Furniture and everything. Housefloor also old. Location is perfect. So if you like modern ambiente you are wrong here

My wife and I traveled on 5/10, during the Chiangmai floods. Thanks to the help of my old hotel, I was able to book a room here, which was almost unaffected by the floods. The location and price are unbeatable, right in the heart of the Sunday Market. I recommend you not to miss the Sunday Night Market because it is a great market selling local Chiangmai products at reasonable prices. The hotel is also equipped with many convenient things such as a washing machine on the 4th floor, a microwave, a TV and a sink in the common area for guests to use. The room is large and comfortable, including a fridge and hairdryer in the room. The only downside is that there is no elevator, but this is common with hotels in this area. ||The owner is a very kind person, he speaks very good English and helped us a lot. Because my leg was injured, he asked the staff to help me carry all my luggage up to the room. On the day of my return, he helped me book a big car to the airport at a good price, although it was not easy at that time. While sitting in the car to the airport, I still felt lucky to be here when Chiangmai was in trouble. ||We write this review as a thank you and will definitely choose to stay at Parasol Hotel when coming to Chiangmai. Thank you for helping and treating us so kindly. I highly recommend you to try this hotel, you will feel very worthy and comfortable throughout the journey.