Aaron S.
Yelp
Day 2:
I called in for breakfast, and I was quite upset to find a mainly continental selection, with eggs and bacon, they did have tomato but many British Breakfast favourites, like baked beans were missing.
Scrambled Egg for example, with Tomato would be free, but if you wanted Fried Egg, Omelette, pancakes etc you would have to pay extortionate prices. The food isn't great to warrant that price either, the tomatoes have an unusual taste and seem weaker with more juice, which I don't like.
My main order for breakfast was an omelette with cheese, ham and tomato, I found it to be pricey for 14 euros, and I was upset they did not serve baked beans to go with it, another classic English breakfast favourite, my omelette was not very nice, it was far too thick in my opinion and that ruined it, I asked for only a little tomato and I found they was too much, and the ham tasted more like a gammon rather than ham, which I didn't really like in an omelette. Overall, it was just to thick and for 14 euros, they just can't do that.
The staff at breakfast seem good, they speak English but due to my fast speaking nature, and them not being fluent it can be hard, a woman even had to get a man to help translate for her, due to me ordering a special brand of tea, and then he was explaining to her right in-front of me about different types of tea, she (like most the staff here) is quite nice, and I know next time I see her what I have to ask for!
It would of been nice to actually see the teabags, rather than request a flavour, as they was limited supply on my table and then some, staff keep on them, so that could of helped me get my "Prince of Wales" tea I wanted to have, and avoid the mis-understanding, but nevertheless I still enjoyed my cup of tea, even though it was "English Breakfast"
Along with the disappointing breakfast experience, Day 2 was also a nightmare, in the evening, in the hotel, with the food situation. I wanted to grab something to eat, hence I went to order a toastie, I wanted it on my own bread, having not liked the bread they offer, but even though I offered to pay the full 10 euro for them to make it on my bread, they wouldn't do it, hence I was really upset to find they didn't do it on my bread, or use bread at all, they used a muffin, and they didn't use my toaster bag either, hence a cross-contamination risk.
It took about 90 minutes of having my friend to get a drink and toasties in the bar, for them to bring mine back up to me (they didn't even want food), back and forth journeys, a good number of euros, just to get 2 slices of toast, as the toasty was inedible, luckily they did eventually toast my bread in the toaster bag free of charge, but after all this messing about and stress, they could have done it in the first place.
Day 3:
After a bad night in the hotel, I just wanted a good night's sleep and with a relatively comfortable bed, I thought this is something they could deliver on, but I was wrong. At 2am, I was waken up through 2 calls of the telephone, one which was created and the other one by mistake, and since then I struggled to get back to sleep, I do struggle to sleep well, especially in hotels so when I am getting calls like this, it really wasn't good for me and near enough kept me awake ever since, giving me literally no sleep.
The phone did ring the first time and they did say straight away it was the wrong number, but it did ring straight after, it was only a "one-ring" but still it shouldn't have rang a second time. It should have rung once.
They also rang my friend in the adjoining room, for which must have been at a similar time, or an hour before, so they did definitely know that they shouldn't be ringing me, so 4 times is just ridiculous and they said, they couldn't even stop it because it had been requested and I had to take my phone off the hook (I wasn't told, my friend was)
General:
The breakfast and cleaning staff here seem to be nice as well, the cleaning staff didn't leave my room in immaculate condition, with a few places they missed, but they still done well to clear up the sugar I left dotted around the room! (You can't take away my teabags!).
No plug sockets near the bed (They are all near the desk) - I don't like this!
The Scrambled Eggs here is probably one of the better, free breakfast options. They are actually quite nice, going alongside Twynings teabags and fruit juice, although I have found bits of shell left inside on numerous occasions.
The wi-fi here is very intermittent and on "Gold" level, as long as you submit your details every day, it is free, although quite slow and often disconnecting.
I still feel I can only give this hotel 2 stars, with the main reasons being the wake up incident and them taking advantage of being a 5 star hotel too much, and to the advantage of them, not the guest with overpricing, making it impossible to eat or drink in the hotel, and sometimes it isn't optional with nothing being that close to the hotel.