Maggie W.
Google
I had a very bad experience with the service people but food is ok, the valentine menu was good, the price usd200 for each for 4courses, including two bottles sparking water. I booked three people for 9pm set menu. We arrived on time.and with patience waited on line, about five minutes it was our turn.The male server who has rare hair and fat body did not respond when I told him my name and reservation. He pretended he didn’t hear anything and walked away. When he was back I told him again my name and reservation, I was just worried about the reservation was successful or not, I didn’t understand why he just ignored me. Then I saw the computer screen there was my name on it, it showed “next party Maggie”I was happy and said “yeah That’s my name!” But the fat man said “this screen not for you to see, it is for ourselves checking.” So ridiculous! Does he think he is a spy?! And he still ignored me, and took three menus in his hand and went away , I think it was my turn because there only we three waiting there . After us are couple. Then we followed him went to the table , the ridiculous thing happened,the fat man turned around and said “go back I didn’t ask you come”. I was shocked he treat me like this, I am the customer not a beggar right? How dare he using such attitude to us? But I don’t know how to shouting at him my daughter and son still with me, I must calm down. We had to walked back to the host counter , then I complained to a female server why kept us waiting for so long time. The lady’s attitude was good she said sorry and she went to talk to the fat man, and the lady came back to lead us to the table, the most ridiculous thing happened! she took us the the same table the fat man put three set menu on table! It was so ridiculous! The fat man obviously can allow us to sit down at the first time we went, but he asked us go back to the host counter! !! My good mood totally destroyed by this fat man. I complained to the server who order food for us, he was kind and polite, and asked whether we needed to talk with the owner of the restaurant. I thought the fat man is the owner, but he said no. I never met such service before. The food is delicious but I will never visit this restaurant again . I am spending money not only for food but also good mood, why I wasting time in such restaurant. By the way who knows the fat man is the boss of the restaurant or just a server?