Paris em Lisboa

I had a very disappointing and upsetting experience at this store today. From the moment my friend and I ,both Asians walked in, it felt like we were not welcome. None of the sales assistants acknowledged us or offered any help, but we noticed them giving us uncomfortable, judgmental looks. When we wanted to make a purchase on the second floor, one of the staff told us to go downstairs to pay. We followed her instructions, but when we got to the first floor, no one wanted to assist us either. After waiting, we asked the cashier, who responded in a dismissive and condescending tone, telling us to go back upstairs. Even after we explained that her colleague had told us otherwise, she simply shook her head and insisted we go back up with zero courtesy or willingness to help. In this day and age, with so much happening around the world, this kind of behavior is completely unacceptable. Perhaps the staff are from an older generation, but for us in the new generation, this kind of attitude especially one that feels racially charged is not something we accept or tolerate. Anyone who believes in respect, inclusion, and stands against racism should think twice before supporting this store.

I absolutely love this place! This was my second time visiting, and I knew exactly what I wanted because I purchased the same sheets before. The sheets are fantastic! During my first visit, the service was excellent; the sales lady took the time to explain the different types of linens to me. I'm so glad I discovered this store and its amazing sheets!

Wonderful textiles and old-fashioned good service: though Paris em Lisboa may cater to tourists and its prices are on the steep side, the prices are worth it: Paris em Lisboa sells quality table and bed linens, and offers a nice step back into a quieter, more polite past as one exits the clatter of the busy R. Garrett to walk through the shop's doors. We really appreciated the care with which the kind person who waited on us wrapped our purchase (a set of linen sheets and pillowcases) and then offered to wrap bottles of wine and ginjinha she spotted in our shopping bag when we opened it to put the linens into it. You don't get this kind of service at many establishments nowadays. Nor can you find the quality of cotton and linen items you find at Paris em Lisboa in lots of other places in the world, I suspect. I would note that the courtesy and helpfulness of the staff person who waited on us on the top floor of the shop where we bought bed linens was in sharp contrast to the coldness and downright rudeness of the two staff persons on the ground floor of the shop, who pretended not to see us or hear our greeting when we walked in. It's a real shame to have staff like that as the initial ones customers meet. The staff on the next two floors couldn't have been friendlier and more polite – so my five-star rating pretends the staff at the entry floor are not there.

Have purchased here multiple times. Have to say you’d feel like you are really in Paris here, not because of the quality of the goods, but the service😎 The assistants with the coldest face in Lisbon can’t be more helpless. It’s hilarious to see how the ladies change their attitude after you buy things. I have to say this is very untypical in this country. Portugal is a friendly country and generally the people here might be the nicest people in the world.

Rude female staff - made for an unpleasant experience and lost a sale ! A shame as beautiful fabrics, recommend training your staff to be a bit more welcoming

My wife loves this store. It is a classic. She gets various "table linens" here for her friends (felt unmanly just typing that lol). But still, you need to see this store for the old world charm and quality products. It seemed that its survival was at risk there at one point, yet it remains. Go see it!

Sales lady on the upper floor had a great many airs and graces. She absolutely knew I was referring to Piubelle bedding yet feigned ignorance. Now this brand might be too downk market for this sort of establishment, but it IS manufactured here in Portugal. Porto in fact, I was just a few miles away from the factory. You think she would support Portuguese manufacturers even if they do entertain a different market niche.

Pretentious staff, well-made but obscenely expensive merchandise. Lovely store, just too snobbish for my taste and pocketbook.